Tastinggenies, Mindgenies, DomainGenies...Poof!

[slumbum]

Anybody else get locked out of their Mindgenies account?

I was happily using the new account they set up for me, and one day, I went to log in and it said "Your Password has expired".

Well, problem is, they sent it to an old email...and I don't have it any more.
They set up a bogus "Ticket System" and aren't returning my messages.



ej

[NeoGen]

Originally Posted by slumbum

Anybody else get their domains swiped from them?

I was happily using the new account they set up for me, and one day, I went to log in and it said "Your Password has expired".

Well, problem is, they sent it to an old email...and I don't have it any more.
They set up a bogus "Ticket System" and aren't returning my messages.

Do they really think DOMAINERS (of all people) are going to take this shit laying down?

Girder up our loins! Let's make our voices heard.

ej

It is not one day.. this happened on 28th april across all logicboxes users (incl resellerclub, NEO, resellbiz etc):

At 05:30 UTC on 28th April 2009, all passwords will be reset across all user accounts. Once the reset process is complete, the next time you attempt to login, the system will display a message stating that your password has expired and a new password will be sent to your email account. This password change will also occur for all Customer accounts as well as Company accounts on your system.

For API users: Please note that API calls with the old password will continue to work till the new temporary password is generated. Once the temporary password is generated, the old password will not work.

New Password Policy: We are also introducing a new password policy whereby every new password must have a minimum of 8 characters which must be a combination of alphanumeric characters. Additionally, we have also introduced the Password Strength Meter which allows you and your Customers to gauge the strength of your passwords and therefore ensure that your password cannot be easily guessed.

We are taking the above steps in order to help protect your interests and ensure that your Reseller business is secure.

We apologize for any inconvenience caused and hope that this helps add stability to your Reseller business. For any clarification that you might need, do feel free to write in to/contact us.

YOU should have kept your email updated... another learning...

[slumbum]

Yes, I SHOULD have, I also should have stuck to Moniker. Where did you get your nack for stating the obvious?

I'm not in the business of running a REGISTRAR, if I were, believe me, the other folks who used my service would have THEIR money in a timely fashion. I also wouldn't automatically expire passwords.

On a slightly less sarcastic note. I did get my domains back so they are 2 for 2. I'll modify my post to be less inflammatory, as Mindgenies DID respond professionally.

[NeoGen]

Originally Posted by slumbum

I also wouldn't automatically expire passwords.

If you have to blame any one for this, blame logicbixes aka directi (reselerclub).... they are the one who have updated the backend. This process have affected all registrars using Logicboxes..

BTW: They did send email to all users about this change

[Joel Smith]

It was done as a security measure..knowing that the guys had problems quite often in the past the measure was smart but not executed properly..the password was changed across the board for all Directi Resellers for security reasons..but as I said not executed properly they should have implemented another method for people to change passwords..something like prompting the reseller to change the password immediately once they login rather than we expect a mail..