I do appreciate your feedback jay. At the end of the day, my goal is to please the 99% of the customers who can be pleased. Unfortunately, there is always that 1% no matter what you do - this is the nature of any business. I try very, very hard to make sure each customer is happy and there are hundreds of people who will confirm that what I say is true. For instance, we install D-Park Pro absolutely free of charge whenever anyone has problems. We also give lifetime upgrades to customers who purchase from us. We answer any and all D-Park Pro related questions and even offer general
SEO and business advice for free when someone asks. Add that to the value of the actual script, and you are getting quite a lot for your money. I would have offered the exact same support to Chris, had he chosen to upgrade.
Unfortunately, there just isn't any room for me to compromise on Chris's request to a free upgrade due to our policies.
Do you think any reasonable company would agree to something like "All prior customers get all free software ever made by DomainZaar regardless of who owns DomainZaar. This is a lifetime offer." Of course not - prior commitments of prior owners must be reasonable for the new owner to hold true to them, and believe me - I've done all I can to do that. I provided 3 free upgrades to prior customers but I realized that it's just not fair to invest so much time, money and programming hours and provide all of it for free to people who never bought anything from us. Not only that, but we also have to provide free installations and free support to those same customers. It just isn't fair - we should at least get something in return - and we ask for a payment of only $50 for the Gold upgrade if someone is pre 2010-2011+ customer. Of course as I stated earlier, customers who bought in 2010-2011+ get free lifetime upgrades to their respective version.
We do honor the commitment as applies to our customers, who purchased from us. We do offer lifetime upgrades for D-Park Pro even though we can be making a lot of money charging people for extra upgrades and only providing 3 months of upgrades for free.
I am not happy seeing an unhappy customer like Chris, but I've done all I can to compromise and I just don't have any more room left.
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