Having issues with completing domain sale

[boziffous]

Late last night I received an offer for one of my domains to which I received an email from sedo notifying me of this. I countered the original offer and then the potential buyer countered back but when I attempt to go back and either counter/accept/reject the offer I receive the following error message on the sedo website.

"Error
There were errors processing your request:

There was an error processing your request ! (wrong ID)

sr2F47154B455DA
Please correct your input"

I emailed Sedo support and they responded with information about a totally different domain I previously sold on Sedo a while back.

When I click to view offers received it shows no information about the current domain that I have an offer on. I need help from Sedo.

-Adam

[Johnn]

If you are in the US - call them during office hours.

Don't rely on email.

Good luck!

[SedoCoUk]

Hi boziffous,

PM sent.

Thanks,
Monica

[boziffous]

Thanks Johnn.

PM sent to you Monica.

Also I need a phone number to sedo because I can't seem to find one on their website even when looking under the contact us link.

-Adam

[JackRaymer]

Yup.Calling them is faster than email.Also easy to communicate.

[boziffous]

I got a response from sedo and this is what it said

"Hello Adam,

Thank you for your email. Unfortunately, the bid thread has been removed in our system. Due to this, you have been experiencing difficulties receiving any bid information regarding this domain. This is also why when in your sedo account on the “offers received” page, you may only view the bid information regarding (domain previously sold through Sedo mentioned here). We apologize for any inconvenience this may present. However, the domain (that I am having trouble with) is still listed on Sedo’s Marketplace with a price of (price of domain) USD.

Thank you for understanding.

Have a Wonderful Day!"



Ridiculous

[Platinum]

.

[boziffous]

Got another email

"Hello Adam,

Thanks for your email. I have looked into this situation further for you. Unfortunately, after making the offer in our system, the buyer realized that this was a typo domain. Normally, sedo will not allow buyers to back down from offers, as all offers are binding. However, in this particular case, as this buyer is quite an active and honest buyer in our marketplace, we allowed them to withdraw their offer."

So binding only applies to some.

[Johnn]

"Active and honest buyer" - Too active to check the name before making the offer?
Did they read terms/condition before click on the submit button?