Why ResellerClub.com's live chat guys dont chat with me? - DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars

**tony_dnforum** · 12-01-2006, 09:07 AM

I just bought their reseller plan, and asked some quesitions through their live chat, but since yesterday, I found I could not reach any person after established connect with them successfully, nobody replied me.

I am afraid that because I asked questions too many?

Later I sent my questions to them through Email, but still no reply. I dont know why?

Anybody can help me to notice them if you can use their live chat?

Thanks!

**t10host.com** · 12-01-2006, 09:27 AM

The same experience to me. Please try to call them.

**sketchynetwk** · 12-16-2006, 06:18 AM

I think their support staff are currently low in numbers due to it being holidays, it also doesn't help that in the last 5-6 months they have had over 1000 new clients and don't have the staff to support them.

Give them time and they will respond

**Team ResellerClub** · 12-26-2007, 08:24 AM

Hi Tony,

This is on behalf of ResellerClub!

At the outset, there are NO excuses for not replying on chat or not being there when our Reseller has an issue. Being a major player in the Web Services Industry, we take great pride in the fact that our primary focus (apart from providing you with extremely competitive prices of course) has always been to provide you with efficient support.
The reason why a sales representative might not have replied on chat that particular day (we received this complaint from a couple of other Resellers too) is because we were upgrading our Live Chat software. The upgradation took a little more time than expected, and hence you faced a certain issue.

For any issues that you may have, please drop in a line at sales@resellerclub.com. In any case, your Account Manager is writing in to your personal email address as I type.
We regret the inconvenience caused, and thank you for Reselling through us.

Team ResellerClub

**denny007** · 12-26-2007, 10:00 AM

Reseller club are same clowns as Logicboxes, aren;t they ?

**godinme** · 12-27-2007, 08:29 AM

I wont say that they are clown's but yes. It is an SBU owned by Directi

**hum** · 01-04-2008, 10:13 AM

It is really good to know that someone from resellerclub is responding to this thread. Whosoever is the parent company irrespective of with whom we are associated for our reselling business, we expect a prompt support and kind responses to our queries.

Tony, Good luck to your reselling business.

Best wishes,

**BELLC1** · 01-04-2008, 10:15 AM

Maybe it was because they don't speak Canadian?

**adomaindeal** · 06-25-2008, 02:10 AM

i think it is indian company which is growing very fast.

the main company site is www.directi.com just visit and you will get all answers there.

**BuyAuthority** · 06-25-2008, 02:25 AM

Is this the $199 basic?. How about 50% for DNF members?.

or

Maybe I can do support for Slab 5 in exchange?.

x

**Joel Smith** · 03-04-2009, 10:42 AM

Yups..the $ 199 is basic..however..I would personally suggest looking at the higher slabs they offer..In case this is something serious for you then the Base Slab wont help you be very competitive..

And Yeah..their livechat and responses seem to be getting much better finally

they were actually telling me their plans of getting technical support on livechat 24*7 as well..now that's something I wanna see..makes it much better than raising those irritating support requests..

**24HourDomainer** · 10-20-2009, 01:34 AM

anyone have anything good to say about resellerclub.com?

12-01-2006, 09:07 AM	#1 (permalink)
tony_dnforum Gold Lifetime Member Last Online: 10-12-2009 05:54 PM iTrader: (0) Join Date: Jul 2006 Posts: 83 DNF$: 422 Location: Canada Country:	Why ResellerClub.com's live chat guys dont chat with me? I just bought their reseller plan, and asked some quesitions through their live chat, but since yesterday, I found I could not reach any person after established connect with them successfully, nobody replied me. I am afraid that because I asked questions too many? Later I sent my questions to them through Email, but still no reply. I dont know why? Anybody can help me to notice them if you can use their live chat? Thanks!

12-01-2006, 09:27 AM	#2 (permalink)
t10host.com Platinum Lifetime Member Last Online: Yesterday 08:34 AM iTrader: (21) Join Date: Apr 2006 Posts: 481 DNF$: 190 Location: bologna	Re: Why ResellerClub.com's live chat guys dont chat with me? The same experience to me. Please try to call them. __________________ Pm me with your offer, if you want pr 3~7 domains.

12-16-2006, 06:18 AM	#3 (permalink)
sketchynetwk PHPArcade.net Name: Rick Last Online: 07-09-2009 07:17 AM iTrader: (12) Join Date: May 2005 Posts: 196 DNF$: 843 Location: North London, England Country:	Re: Why ResellerClub.com's live chat guys dont chat with me? I think their support staff are currently low in numbers due to it being holidays, it also doesn't help that in the last 5-6 months they have had over 1000 new clients and don't have the staff to support them. Give them time and they will respond __________________ Domain Registration Sale! Low prices on selected TLD's!

12-26-2007, 10:00 AM	#5 (permalink)
denny007 Platinum Lifetime Member Last Online: Today 04:02 AM iTrader: (40) Join Date: Oct 2004 Posts: 3,445 DNF$: 10,356 Country:	Reseller club are same clowns as Logicboxes, aren;t they ? __________________ I have PM disabled. You can email me: denny startseek com ThankYouDHL.com

12-27-2007, 08:29 AM	#6 (permalink)
godinme Platinum Lifetime Member Last Online: 11-09-2009 08:04 AM iTrader: (10) Join Date: Dec 2005 Posts: 147 DNF$: 521	I wont say that they are clown's but yes. It is an SBU owned by Directi __________________ www.pragmites.com

12-26-2007, 08:24 AM	#4 (permalink)
Team ResellerClub Gold Lifetime Member Last Online: 02-24-2009 03:59 AM iTrader: (0) Join Date: May 2006 Posts: 3 DNF$: 105 Location: USA	Hi Tony, This is on behalf of ResellerClub! At the outset, there are NO excuses for not replying on chat or not being there when our Reseller has an issue. Being a major player in the Web Services Industry, we take great pride in the fact that our primary focus (apart from providing you with extremely competitive prices of course) has always been to provide you with efficient support. The reason why a sales representative might not have replied on chat that particular day (we received this complaint from a couple of other Resellers too) is because we were upgrading our Live Chat software. The upgradation took a little more time than expected, and hence you faced a certain issue. For any issues that you may have, please drop in a line at sales@resellerclub.com. In any case, your Account Manager is writing in to your personal email address as I type. We regret the inconvenience caused, and thank you for Reselling through us. Team ResellerClub

01-04-2008, 10:13 AM	#7 (permalink)
hum Platinum Lifetime Member Name: HumDomains Last Online: 06-11-2009 10:51 AM iTrader: (0) Join Date: May 2007 Posts: 63 DNF$: 10 Location: AZ	It is really good to know that someone from resellerclub is responding to this thread. Whosoever is the parent company irrespective of with whom we are associated for our reselling business, we expect a prompt support and kind responses to our queries. Tony, Good luck to your reselling business. Best wishes, __________________ HumDomains - Cheapest Domain Registration \| Cheap Domain Transfer & Private Registration GoDaddy/Wild West Domains Reseller Plans : Cheapest and Best Price Offer ($120 for Pro)

01-04-2008, 10:15 AM	#8 (permalink)
BELLC1 Platinum Lifetime Member Name: Deceased Last Online: 11-09-2009 04:49 AM iTrader: (9) Join Date: Jan 2007 Posts: 1,259 DNF$: 804 Location: Louisiana Country:	Maybe it was because they don't speak Canadian? __________________ Effeminate.com Fluffies.com Fluffs.com FunWithGirls.com HockeyLeagues.com & More! ifrontpage.com If you have to explain what your domain name means, give up, it's a crappy name!

06-25-2008, 02:10 AM	#9 (permalink)
adomaindeal Platinum Lifetime Member Name: Neil Last Online: 07-18-2009 06:16 PM iTrader: (10) Join Date: Feb 2008 Posts: 162 DNF$: 120 Location: sandiego Country:	i think it is indian company which is growing very fast. the main company site is www.directi.com just visit and you will get all answers there.

06-25-2008, 02:25 AM	#10 (permalink)
BuyAuthority Name: Rus Last Online: Yesterday 08:02 PM iTrader: (17) Join Date: Feb 2007 Posts: 1,319 DNF$: 5,074 Location: Hawaii Country:	Is this the $199 basic?. How about 50% for DNF members?. or Maybe I can do support for Slab 5 in exchange?. x __________________

03-04-2009, 10:42 AM	#11 (permalink)
Joel Smith Gold Lifetime Member Last Online: 05-03-2009 03:37 AM iTrader: (0) Join Date: Feb 2009 Posts: 54 DNF$: 10	Yups..the $ 199 is basic..however..I would personally suggest looking at the higher slabs they offer..In case this is something serious for you then the Base Slab wont help you be very competitive.. And Yeah..their livechat and responses seem to be getting much better finally they were actually telling me their plans of getting technical support on livechat 24*7 as well..now that's something I wanna see..makes it much better than raising those irritating support requests..

10-20-2009, 01:34 AM	#12 (permalink)
24HourDomainer Failure Is Not An Option! Last Online: Today 04:01 AM iTrader: (40) Join Date: Oct 2005 Posts: 3,393 DNF$: 1,919	anyone have anything good to say about resellerclub.com? __________________ Buy and Sell Domains 2010 Top 10 Web Hosts \| Best Web Hosting \| Cheap Web Hosting Plans Discount Domain Club

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