Why ResellerClub.com's live chat guys dont chat with me?

[tony_dnforum]

I just bought their reseller plan, and asked some quesitions through their live chat, but since yesterday, I found I could not reach any person after established connect with them successfully, nobody replied me.

I am afraid that because I asked questions too many?

Later I sent my questions to them through Email, but still no reply. I dont know why?

Anybody can help me to notice them if you can use their live chat?

Thanks!

[t10host.com]

The same experience to me. Please try to call them.

[sketchynetwk]

I think their support staff are currently low in numbers due to it being holidays, it also doesn't help that in the last 5-6 months they have had over 1000 new clients and don't have the staff to support them.

Give them time and they will respond

[Team ResellerClub]

Hi Tony,

This is on behalf of ResellerClub!

At the outset, there are NO excuses for not replying on chat or not being there when our Reseller has an issue. Being a major player in the Web Services Industry, we take great pride in the fact that our primary focus (apart from providing you with extremely competitive prices of course) has always been to provide you with efficient support.
The reason why a sales representative might not have replied on chat that particular day (we received this complaint from a couple of other Resellers too) is because we were upgrading our Live Chat software. The upgradation took a little more time than expected, and hence you faced a certain issue.

For any issues that you may have, please drop in a line at sales@resellerclub.com. In any case, your Account Manager is writing in to your personal email address as I type.
We regret the inconvenience caused, and thank you for Reselling through us.

Team ResellerClub

[denny007]

Reseller club are same clowns as Logicboxes, aren;t they ?

[godinme]

I wont say that they are clown's but yes. It is an SBU owned by Directi

[hum]

It is really good to know that someone from resellerclub is responding to this thread. Whosoever is the parent company irrespective of with whom we are associated for our reselling business, we expect a prompt support and kind responses to our queries.

Tony, Good luck to your reselling business.

Best wishes,

[BELLC1]

Maybe it was because they don't speak Canadian?

[adomaindeal]

i think it is indian company which is growing very fast.

the main company site is www.directi.com just visit and you will get all answers there.

[BuyAuthority]

Is this the $199 basic?. How about 50% for DNF members?.

or

Maybe I can do support for Slab 5 in exchange?.


x

[Joel Smith]

Yups..the $ 199 is basic..however..I would personally suggest looking at the higher slabs they offer..In case this is something serious for you then the Base Slab wont help you be very competitive..

And Yeah..their livechat and responses seem to be getting much better finally they were actually telling me their plans of getting technical support on livechat 24*7 as well..now that's something I wanna see..makes it much better than raising those irritating support requests..

[HOPE]

anyone have anything good to say about resellerclub.com?