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| | #1 (permalink) |
| Platinum Lifetime Member Last Online: 11-07-2009 12:10 PM iTrader: (5) Join Date: Mar 2006
Posts: 1,027
DNF$: 148 Location: United Kingdom
Country: | Credit Card charged for nothing Why has Pool charged me $60 simply for changing my CC details ?. How long do these people take to pay back ? I shall think three times before using again. Never ever had probs with Snapnames or Namejet. DG |
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| | #2 (permalink) |
| Failure Is Not An Option! | call visa and report them, visa will refund the money, if you tell them you did not authorize the transaction.
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| | #3 (permalink) |
| Exclusive Lifetime Member Name: Dipendra Srivastava Last Online: Yesterday 11:17 PM iTrader: (18) Join Date: Nov 2003
Posts: 809
DNF$: 1,492 Location: Ghaziabad,India
Country: | It is a process by Pool to charge the amount for $60 to verify your crediut card authenticity. They will rollback the charges post verification. https://www.pool.com/CreateAccount.aspx As per the user registration form: "Please note that Pool.com will pre-authorize your credit card in the amount of US $60 to ensure that your credit card is valid. Your credit card will not actually be charged unless you purchase a product or service from Pool.com"
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| | #4 (permalink) | |
| Platinum Lifetime Member Last Online: 11-07-2009 12:10 PM iTrader: (5) Join Date: Mar 2006
Posts: 1,027
DNF$: 148 Location: United Kingdom
Country: | Yes I know says that, BUT they actually took $60 from the Card and it still shows as being not returned. Also have sent email to Pool, who are VERY quick to say "if you dont pay in 2 days you will lose the domain" but when reversed they dont seem too quick. DG Quote:
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| | #5 (permalink) |
| Exclusive Lifetime Member Name: Dipendra Srivastava Last Online: Yesterday 11:17 PM iTrader: (18) Join Date: Nov 2003
Posts: 809
DNF$: 1,492 Location: Ghaziabad,India
Country: | oh! it seems you must have clicked on the particular domain and it must have automatically gone for a backorder!!! This is a real bad bad way of Pool to get the domain backordered . It happens when you have subscribed to a hotlist, deleted domain list etc or in the list of domains in their search, you might have clicked on a domain name I do not know how legal that is , but the backorder happens automatically without any user 2nd confirmation) I have adownloaded all their T&C, PP, forms details, every single text as of today and reviewing it.
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| | #6 (permalink) | |
| Platinum Lifetime Member Last Online: 11-07-2009 12:10 PM iTrader: (5) Join Date: Mar 2006
Posts: 1,027
DNF$: 148 Location: United Kingdom
Country: | I have got 1 domain on backorder but as with the others I do NOT expect to pay for it until and unless they catch it. I hope they are prompt paying the money back or they will have lost another client for sure. DG Quote:
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| | #8 (permalink) |
| Platinum Lifetime Member Last Online: Today 01:07 AM iTrader: (34) Join Date: Nov 2007
Posts: 3,293
DNF$: 0 Location: Toronto, Canada
Country: | Pool is a first class backordering service. You will easily resolve this issue by contacting them...no reason to post this on a forum. Everyone posts everything on a forum here these days rather than contacting the actual company and solving the issue. |
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| | #9 (permalink) |
| DNF Addict Name: Doug Last Online: 11-19-2009 06:09 PM iTrader: (175) Join Date: Jul 2004
Posts: 6,886
DNF$: 68,548 Location: Florida
Country: | I'd agree that they put a hold on the $60 as a temp auth b/c if they do catch a name and you do not have the funds, they are out money. If you do not backorder the domain it should fall off in a few days. Keep in mind Monday is a holiday, so if it was charged today, you won't likely see it removed until the end of this week or the beginning of next.
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| | #10 (permalink) | |
| Platinum Lifetime Member Last Online: 11-07-2009 12:10 PM iTrader: (5) Join Date: Mar 2006
Posts: 1,027
DNF$: 148 Location: United Kingdom
Country: | Quote:
are to send chasing email for payment when do win one. I was just a bit peeved to see they had taken the US$60 unexpectedly when I was using a pay as you go card. I used the card also to pay for another domain and found it wasnt regged because pool had taken $60 I didnt expect them to take.I only load the card up when I need it, rest of time use paypal. DG | |
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| | #12 (permalink) |
| Bloody lovely Last Online: 11-21-2009 08:07 PM iTrader: (394) Join Date: Feb 2004
Posts: 23,903
DNF$: 4,071 Location: USA
Country: | If it's a pay as you go CC (quite common in the UK) then it's unfortunate and inconvenient for you; however the lock of the funds is removed in 3-5 days.
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