Not getting emails following TBR auction wins - DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars

**Spex** · 08-11-2009, 10:59 PM

Is anyone not getting emails about where their successful .ca TBR wins are registered? I won 3 names in early July and got nothing in the promised "24 to 48 hours"

Didn't think much of it, sent them an email, went on vacation and checked my email a couple days ago and still nothing. Sent another email and haven't gotten a response.

I haven't PM'd pool.com yet as I assume he doesn't like getting his inbox flooded, but does anyone know of a better communication channel than their customer service email?

It's been a month, and I'd like to be able to change the DNS

thanks

**Pool.com** · 08-14-2009, 01:53 PM

Hey spex,

Did you get an answer? If not, PM me with the details of your account and I'll track it down.

Richard

Quote:

Originally Posted by Spex

Is anyone not getting emails about where their successful .ca TBR wins are registered? I won 3 names in early July and got nothing in the promised "24 to 48 hours"

Didn't think much of it, sent them an email, went on vacation and checked my email a couple days ago and still nothing. Sent another email and haven't gotten a response.

I haven't PM'd pool.com yet as I assume he doesn't like getting his inbox flooded, but does anyone know of a better communication channel than their customer service email?

It's been a month, and I'd like to be able to change the DNS

thanks

**Spex** · 08-14-2009, 02:23 PM

Hey pool.com, things are rolling now. Thanks

**whitebark** · 08-23-2009, 08:07 PM

I'm in the same situation... again. Paid for immediately via credit card on file but still no email and no answer from pool. I really hate when they do this with expired traffic domains - or any domain for that matter.

**Spex** · 08-26-2009, 10:01 AM

Ahh, one problem gets solved and another one starts.

So I go back and forth with someone from customer service at pool about trying to get my names out of the "partner registrars" and into somewhere where I can access the names and have control of them. He gives me the choice of transferring them to a registrar of my choice (and that this would cost money) or send them to domainsatcost.ca for free. I go for the domainsatcost.ca option and create an account there and provide Pool with my account name.

The day after, I get the CIRA emails and I accept them.

It's been a week and they still haven't appeared in my domainsatcost.ca account so I send them an email. They tell me they have the names but weren't told which account to send them to. Then they tell me to contact pool to straighten things out with them.

I sent pool an email 3 days ago and haven't heard anything.

How does this happen? How did Pool transfer my names to domainsatcost.ca without specifying which account to send them to? How and why did domainsatcost.ca accept and hold my names without asking Pool which account they belong to? Man, now I've got $650USD worth of names in limbo

I've given Pool the benefit of the doubt in the past, but now I'm starting to see why they get the bad reviews

**whitebark** · 08-26-2009, 01:06 PM

Still haven't heard a peep from their customer service either - nor the registrar that is holding my domain....

**Spex** · 08-26-2009, 03:10 PM

I'm fairly new to the game, but why can't the domains won by a partner be automatically sent to a Pool account or some other central location where we can access them?

Seems like a lot of the burden is being dumped on the customer here

**whitebark** · 08-26-2009, 04:43 PM

Well I hope the get their act together as they got me two more today.

**Spex** · 08-27-2009, 08:52 AM

Starting next week, I'm staying away from backordering at Pool until this is settled.

**whitebark** · 08-27-2009, 01:38 PM

Quote:

Originally Posted by Spex

Starting next week, I'm staying away from backordering at Pool until this is settled.

I stopped using them for an entire year last time they pulled this quality of service - and I am seriously considering it again.

**Spex** · 08-28-2009, 09:47 AM

9 days and 3 emails and not one peep from customer service at Pool.

**whitebark** · 08-30-2009, 03:18 PM

I have still yet to get anything from the registrars or CIRA for Wednesday's drop. I finally got an answer for last week - basically says I can transfer away after 30 days. Well no shiet.

I remember a time when you would promptly get an email from the gaining registrar telling you where your domain is, and who and how to contact for any changes in the first 30 days. That seems to be a complete afterthought now - or are Spex and I just the unlucky two?

Meanwhile I have a traffic domain sitting with pool's dns. They get the traffic on a domain I have already paid for.

**Spex** · 08-31-2009, 04:23 PM

12 days later and my 7 domains are finally under my control. What a joke

**Wzhxvy** · 08-31-2009, 04:59 PM

I have to say here to offer some balance that I have never had issues with pool and I use them every week.

**Pool.com** · 08-31-2009, 06:24 PM

Hey spex, if you send me the list of domains I'll try to figure out why it took so long. Thanks

richard@pool.com

**Spex** · 08-31-2009, 07:00 PM

Richard, the excuse I got was that your customer service rep was away last week.

I'll give him the benefit of the doubt, but it was kind of a let down that everything was going so smoothly, all the CIRA requests were approved by me (7 in total) right away then boom...nothing for 12 days.

**whitebark** · 08-31-2009, 07:29 PM

Well I also finally got the cira emails but nothing from the two registrars for this past Wednesday.

Why is it so hard to get this done? Some simple coding can make all this automatic! I don't always want to park each domain I buy for the first month so it's nice to know who/how to contact the gaining registrar for any changes in the first 30. We shouldn't have to wait weeks to get such information, go hunting for it, nor should we have to hound customer service reps at pool.

**Spex** · 09-08-2009, 08:44 AM

Richard: I still have residual problems from my original problem. You're customer service guys are a joke.

For the record, even though this thread was started a month ago, the issue has been going for longer than that.

You've just lost a customer. I'll be sure to let all my fellow domainers what kind of operation you're running.

08-11-2009, 10:59 PM	#1 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	Not getting emails following TBR auction wins Is anyone not getting emails about where their successful .ca TBR wins are registered? I won 3 names in early July and got nothing in the promised "24 to 48 hours" Didn't think much of it, sent them an email, went on vacation and checked my email a couple days ago and still nothing. Sent another email and haven't gotten a response. I haven't PM'd pool.com yet as I assume he doesn't like getting his inbox flooded, but does anyone know of a better communication channel than their customer service email? It's been a month, and I'd like to be able to change the DNS thanks

08-23-2009, 08:07 PM	#4 (permalink)
whitebark Platinum Lifetime Member Name: Roy Last Online: Today 10:14 AM iTrader: (62) Join Date: Jul 2006 Posts: 2,695 DNF$: 100 Location: Canada eh? Country:	I'm in the same situation... again. Paid for immediately via credit card on file but still no email and no answer from pool. I really hate when they do this with expired traffic domains - or any domain for that matter. __________________ Register Canadian Domain Names \| ~GlobeTrot.ca Currently in Texas - Yeehaw!

08-26-2009, 01:06 PM	#6 (permalink)
whitebark Platinum Lifetime Member Name: Roy Last Online: Today 10:14 AM iTrader: (62) Join Date: Jul 2006 Posts: 2,695 DNF$: 100 Location: Canada eh? Country:	Still haven't heard a peep from their customer service either - nor the registrar that is holding my domain.... __________________ Register Canadian Domain Names \| ~GlobeTrot.ca Currently in Texas - Yeehaw!

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08-14-2009, 02:23 PM	#3 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	Hey pool.com, things are rolling now. Thanks

08-26-2009, 10:01 AM	#5 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	Ahh, one problem gets solved and another one starts. So I go back and forth with someone from customer service at pool about trying to get my names out of the "partner registrars" and into somewhere where I can access the names and have control of them. He gives me the choice of transferring them to a registrar of my choice (and that this would cost money) or send them to domainsatcost.ca for free. I go for the domainsatcost.ca option and create an account there and provide Pool with my account name. The day after, I get the CIRA emails and I accept them. It's been a week and they still haven't appeared in my domainsatcost.ca account so I send them an email. They tell me they have the names but weren't told which account to send them to. Then they tell me to contact pool to straighten things out with them. I sent pool an email 3 days ago and haven't heard anything. How does this happen? How did Pool transfer my names to domainsatcost.ca without specifying which account to send them to? How and why did domainsatcost.ca accept and hold my names without asking Pool which account they belong to? Man, now I've got $650USD worth of names in limbo I've given Pool the benefit of the doubt in the past, but now I'm starting to see why they get the bad reviews

08-26-2009, 03:10 PM	#7 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	I'm fairly new to the game, but why can't the domains won by a partner be automatically sent to a Pool account or some other central location where we can access them? Seems like a lot of the burden is being dumped on the customer here

08-26-2009, 04:43 PM	#8 (permalink)
whitebark Platinum Lifetime Member Name: Roy Last Online: Today 10:14 AM iTrader: (62) Join Date: Jul 2006 Posts: 2,695 DNF$: 100 Location: Canada eh? Country:	Well I hope the get their act together as they got me two more today.

08-27-2009, 08:52 AM	#9 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	Starting next week, I'm staying away from backordering at Pool until this is settled.

08-28-2009, 09:47 AM	#11 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	9 days and 3 emails and not one peep from customer service at Pool.

08-30-2009, 03:18 PM	#12 (permalink)
whitebark Platinum Lifetime Member Name: Roy Last Online: Today 10:14 AM iTrader: (62) Join Date: Jul 2006 Posts: 2,695 DNF$: 100 Location: Canada eh? Country:	I have still yet to get anything from the registrars or CIRA for Wednesday's drop. I finally got an answer for last week - basically says I can transfer away after 30 days. Well no shiet. I remember a time when you would promptly get an email from the gaining registrar telling you where your domain is, and who and how to contact for any changes in the first 30 days. That seems to be a complete afterthought now - or are Spex and I just the unlucky two? Meanwhile I have a traffic domain sitting with pool's dns. They get the traffic on a domain I have already paid for.

08-31-2009, 04:23 PM	#13 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	12 days later and my 7 domains are finally under my control. What a joke

08-31-2009, 04:59 PM	#14 (permalink)
Wzhxvy Platinum Lifetime Member Last Online: Today 08:29 PM iTrader: (15) Join Date: Jul 2008 Posts: 230 DNF$: 503 Location: Canada	I have to say here to offer some balance that I have never had issues with pool and I use them every week.

08-31-2009, 06:24 PM	#15 (permalink)
Pool.com Gold Lifetime Member Last Online: 11-20-2009 05:11 PM iTrader: (0) Join Date: Sep 2007 Posts: 76 DNF$: 200 Location: Ottawa	Hey spex, if you send me the list of domains I'll try to figure out why it took so long. Thanks richard@pool.com

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08-31-2009, 07:00 PM	#16 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	Richard, the excuse I got was that your customer service rep was away last week. I'll give him the benefit of the doubt, but it was kind of a let down that everything was going so smoothly, all the CIRA requests were approved by me (7 in total) right away then boom...nothing for 12 days.

08-31-2009, 07:29 PM	#17 (permalink)
whitebark Platinum Lifetime Member Name: Roy Last Online: Today 10:14 AM iTrader: (62) Join Date: Jul 2006 Posts: 2,695 DNF$: 100 Location: Canada eh? Country:	Well I also finally got the cira emails but nothing from the two registrars for this past Wednesday. Why is it so hard to get this done? Some simple coding can make all this automatic! I don't always want to park each domain I buy for the first month so it's nice to know who/how to contact the gaining registrar for any changes in the first 30. We shouldn't have to wait weeks to get such information, go hunting for it, nor should we have to hound customer service reps at pool.

09-08-2009, 08:44 AM	#18 (permalink)
Spex Platinum Lifetime Member Last Online: Today 03:38 PM iTrader: (7) Join Date: Jul 2008 Posts: 196 DNF$: 110 Location: Ontario, Canada Country:	Richard: I still have residual problems from my original problem. You're customer service guys are a joke. For the record, even though this thread was started a month ago, the issue has been going for longer than that. You've just lost a customer. I'll be sure to let all my fellow domainers what kind of operation you're running.