DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars
HomeRegisterMembershipsGetting StartedDomain Tools Domain EbooksSEO Software Domain Resellers Advertise

Go Back   DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars > Industry Leaders > Drop Catchers and Expired Domain Discussion > Snapnames.com
Register Search Today's Posts Mark Forums Read

Reply
 
LinkBack Thread Tools Display Modes
Old 08-03-2006, 03:06 AM   #1 (permalink)
Gold Lifetime Member
No Avatar
 
Last Online: 08-03-2006 03:06 AM
iTrader: (0)
Join Date: Aug 2006
Posts: 1
DNF$: 100
Location: California


Screwed by SnapNames?

So my domain droped this morning. Snapnames got it for me which made me very happy, this is not a valuable domain name, and I was thrilled. I went to their payment center, and added $60 to my account to cover the cost of grabbing the domain. I entered the last of my CC information, and I got a flash animation telling me to "please wait." 30 minutes later I've had enough so I launch a new browser on a new machine and log into my account. All the information about the domain is gone, as far as I can tell, it's never been in my account. I loged onto my bank and there is a charge pending for the $60 so I don't know what's going on.

I checked, and the domain is still listed as available. I called their tech support, but it just rings through to a voice message that wants me to leave my name and number and they will call me back within one buisness day. I'm going to call tomorow first thing but this is not leaving a good impression with me.
lifix is offline   Reply With Quote
Sponsored Ads
Old 08-03-2006, 03:18 AM   #2 (permalink)
Ian
Senior Exclusive Member
 
Ian's Avatar
 
Last Online: Today 04:55 AM
iTrader: (46)
Join Date: Mar 2006
Posts: 1,737
DNF$: 1,239
Location: www
Country:

Send a message via ICQ to Ian Send a message via AIM to Ian Send a message via MSN to Ian Send a message via Yahoo to Ian

Re: Screwed by SnapNames?

I think before coming to any conclusions you should first call their support to hear what they have to say. Otherwise the case sounds strange in my opinion--double charge.
good luck,
__________________
Always buying .COM revenue type-ins. PM me!
Ian is offline   Reply With Quote
Old 08-03-2006, 03:56 AM   #3 (permalink)
Platinum Lifetime Member
No Avatar
 
Last Online: 04-10-2007 04:52 AM
iTrader: (1)
Join Date: Apr 2006
Posts: 440
DNF$: 703
Location: USA
Country:


Re: Screwed by SnapNames?

I do not think that they would steal $60 from you on purpose.
__________________
rules of DNforum
google.com/support/webmasters/bin/answer.py?answer=35769
searchmarketing.yahoo.com/srchsb/sse_gl.php
March2005 is offline   Reply With Quote
Old 08-03-2006, 04:07 AM   #4 (permalink)
Platinum Lifetime Member
No Avatar
 
Name: Ferran
Last Online: 08-18-2008 07:18 AM
iTrader: (0)
Join Date: Aug 2006
Posts: 16
DNF$: 71
Location: Valencia
Country:


Re: Screwed by SnapNames?

I've been working a lot with snapnames, they are very serious. I bought a domain name for 3.434$ with them without problems.
__________________
My blog: Com

Last edited by Ferran; 08-03-2006 at 04:20 AM..
Ferran is offline   Reply With Quote
Old 08-03-2006, 04:49 AM   #5 (permalink)
Platinum Lifetime Member
No Avatar
 
Name: Wayne
Last Online: 09-06-2007 10:37 AM
iTrader: (0)
Join Date: Jul 2006
Posts: 87
DNF$: 237
Location: Nottinghamshire, UK
Country:


Re: Screwed by SnapNames?

I've bought a few domains without problems too. Have you looked in the history part of the site which tells you about previous purchases? Whenever domains are acquired for you or the auction ends the names disappear from the account page but they remain on the history page
Ferraristi is offline   Reply With Quote
Old 08-03-2006, 05:04 AM   #6 (permalink)
Platinum Lifetime Member
 
denny007's Avatar
 
Last Online: Yesterday 09:49 AM
iTrader: (40)
Join Date: Oct 2004
Posts: 3,445
DNF$: 10,356
Country:


Re: Screwed by SnapNames?

I bought a domain name for 3.434$ with them without problems.

I thought they charge min. $60, never heard they sell domains for less than 4 bucks
__________________
I have PM disabled. You can email me: denny startseek com
ThankYouDHL.com
denny007 is offline   Reply With Quote
Old 08-03-2006, 10:29 AM   #7 (permalink)
Account Terminated
No Avatar
 
Name: Algis
Last Online: 12-19-2006 04:22 PM
iTrader: (9)
Join Date: Apr 2006
Posts: 330
DNF$: 3,090
Location: Latvia
Country:


Re: Screwed by SnapNames?

Denny,

in Europe we use "." instead of "," for thousands. ;-)
inspired1 is offline   Reply With Quote
Old 08-03-2006, 10:37 AM   #8 (permalink)
Platinum Lifetime Member
 
denny007's Avatar
 
Last Online: Yesterday 09:49 AM
iTrader: (40)
Join Date: Oct 2004
Posts: 3,445
DNF$: 10,356
Country:


Re: Screwed by SnapNames?

Yes I know (hint: my flag), just teasing
__________________
I have PM disabled. You can email me: denny startseek com
ThankYouDHL.com
denny007 is offline   Reply With Quote
Old 08-03-2006, 11:41 AM   #9 (permalink)
Platinum Lifetime Member
No Avatar
 
Name: Wayne
Last Online: 09-06-2007 10:37 AM
iTrader: (0)
Join Date: Jul 2006
Posts: 87
DNF$: 237
Location: Nottinghamshire, UK
Country:


Re: Screwed by SnapNames?

Quote:
Originally Posted by inspired1
Denny,

in Europe we use "." instead of "," for thousands. ;-)
Not in the UK we don't. I saw Denny's smilie anyway.
Ferraristi is offline   Reply With Quote
Old 08-03-2006, 11:46 AM   #10 (permalink)
Platinum Lifetime Member
 
italiandragon's Avatar
 
Name: Lorenzo
Last Online: 01-13-2009 07:20 PM
iTrader: (22)
Join Date: Feb 2006
Posts: 2,495
DNF$: 10
Country:


Re: Screwed by SnapNames?

In Italy we do, In Australia they copied the British
__________________
FOR THE BEST DEALS OF THE YEAR VISIT: ItalianDragon.com™
italiandragon is offline   Reply With Quote
Old 08-03-2006, 03:59 PM   #11 (permalink)
No Avatar
 
Last Online: Yesterday 07:19 PM
iTrader: (87)
Join Date: Mar 2003
Posts: 4,413
DNF$: 6,593
Location: Washington,DC


Re: Screwed by SnapNames?

I'm positive Snapnames did not screw you.

Your $ 60. is peanuts to them.

Have you comunicated with Snapnames yet?

Since, you are smearing their name because they didn't answer the phone
at midnight (their time), have you gotten it resolved?

I'm positive Nelson and Kjel would not jeopardize their reputation for $ 60.
Maybe, $ 60 million. ???
__________________
Act Now


Twitter - dotcomgroup
actnow is offline   Reply With Quote
Old 08-03-2006, 06:33 PM   #12 (permalink)
Platinum Lifetime Member
No Avatar
 
Last Online: 11-09-2009 07:48 PM
iTrader: (0)
Join Date: Jun 2002
Posts: 83
DNF$: 280
Location: Portland, Oregon


Re: Screwed by SnapNames?

Never, ever ask what Nelson will do for $60.

Lifix, if this isn't yet resolved please email me at kjel (at) snapnames.com and we'll get things squared away.
__________________
www.snapnames.com
Kjel is offline   Reply With Quote
Old 09-02-2006, 04:47 PM   #13 (permalink)
Account Terminated
No Avatar
 
Name: Jim
Last Online: 02-17-2007 11:02 AM
iTrader: (5)
Join Date: Aug 2005
Posts: 572
DNF$: 1,304
Location: Scotland
Country:


Re: Screwed by SnapNames?

No ways are they ripping you off... I've had nothing but good things with snapnames...

For example... I had been chasing talkhost.com for a very long time.. It finally dropped, and I was in the auction when it did drop.... Snapnames did win it for me, and I won the auction for it at 4 figures...

At the time I could not afford to pay the 4 figure amount it cost me, but I continued to bid anyway, and I eventually won the bid..

After winning the bid I contacted snapnames to tell them that the domain was very important to me, but I could not afford to pay what it cost to win the domain...

Guess what... snapnames allowed me to keep the domain and gave me time to pay the winning bid... Took me several months to come up with the cash but snapnames held true to their word and gave me the domain afterwards...
I payed them several hundred per month until I had payed off the bid amount... That is a fantastic service.... How many other drop services would even consider doing that????
Talkhost is offline   Reply With Quote
Old 09-02-2006, 06:35 PM   #14 (permalink)
 
maroulis's Avatar
 
Last Online: 03-20-2009 01:51 PM
iTrader: (50)
Join Date: Nov 2005
Posts: 2,307
DNF$: 2,398
Location: Dallas, TX
Country:

Send a message via AIM to maroulis Send a message via MSN to maroulis Send a message via Yahoo to maroulis

Re: Screwed by SnapNames?

Quote:
Originally Posted by Talkhost View Post
No ways are they ripping you off... I've had nothing but good things with snapnames...

For example... I had been chasing talkhost.com for a very long time.. It finally dropped, and I was in the auction when it did drop.... Snapnames did win it for me, and I won the auction for it at 4 figures...

At the time I could not afford to pay the 4 figure amount it cost me, but I continued to bid anyway, and I eventually won the bid..

After winning the bid I contacted snapnames to tell them that the domain was very important to me, but I could not afford to pay what it cost to win the domain...

Guess what... snapnames allowed me to keep the domain and gave me time to pay the winning bid... Took me several months to come up with the cash but snapnames held true to their word and gave me the domain afterwards...
I payed them several hundred per month until I had payed off the bid amount... That is a fantastic service.... How many other drop services would even consider doing that????
wow if this is true it's unreal customer service...
maroulis is offline   Reply With Quote
Old 09-02-2006, 06:57 PM   #15 (permalink)
Account Terminated
No Avatar
 
Name: Jim
Last Online: 02-17-2007 11:02 AM
iTrader: (5)
Join Date: Aug 2005
Posts: 572
DNF$: 1,304
Location: Scotland
Country:


Re: Screwed by SnapNames?

Completely true..

I've not used snapnames since, but only because I've not chased any domains I really wanted..

but in my experience, customer service is second to none at snapnames..
Talkhost is offline   Reply With Quote
Old 09-02-2006, 08:03 PM   #16 (permalink)
 
Onward's Avatar
 
Last Online: Yesterday 09:27 AM
iTrader: (45)
Join Date: Jul 2006
Posts: 3,049
DNF$: 15,818
Location: Washington DC
Country:


Re: Screwed by SnapNames?

Lifix,
I had a similar experience at snapnames.com today actually...The name I won disappeared for about 1/2 hour. I figured it was just a glitch or something...which it was. The name appeared in my history after about a 1/2 hour...so just be patient...they will take care of it.
__________________
.

Find out who is sending that anonymous offer...
Search their e-mail address across over 40 social & business networking sites, blogs and forums.
Onward is offline   Reply With Quote
Old 09-02-2006, 09:15 PM   #17 (permalink)
No Avatar
 
Last Online: Yesterday 08:53 PM
iTrader: (10)
Join Date: Mar 2006
Posts: 1,544
DNF$: 6,864
Location: UK


Re: Screwed by SnapNames?

Quote:
Originally Posted by Talkhost View Post
No ways are they ripping you off... I've had nothing but good things with snapnames...

For example... I had been chasing talkhost.com for a very long time.. It finally dropped, and I was in the auction when it did drop.... Snapnames did win it for me, and I won the auction for it at 4 figures...

At the time I could not afford to pay the 4 figure amount it cost me, but I continued to bid anyway, and I eventually won the bid..

After winning the bid I contacted snapnames to tell them that the domain was very important to me, but I could not afford to pay what it cost to win the domain...

Guess what... snapnames allowed me to keep the domain and gave me time to pay the winning bid... Took me several months to come up with the cash but snapnames held true to their word and gave me the domain afterwards...
I payed them several hundred per month until I had payed off the bid amount... That is a fantastic service.... How many other drop services would even consider doing that????

Please don't bid in any of my auctions
__________________
'Those who stand for nothing fall for anything' - Alexander Hamilton in 1978
Creature is offline   Reply With Quote
Old 09-02-2006, 11:12 PM   #18 (permalink)
Domains Biatch!
 
Poker's Avatar
 
Last Online: Yesterday 08:39 PM
iTrader: (13)
Join Date: Oct 2002
Posts: 3,150
DNF$: 12,243
Location: Nirvana
Country:


Re: Screwed by SnapNames?

Quote:
Originally Posted by Ferran View Post
I've been working a lot with snapnames, they are very serious. I bought a domain name for 3.434$ with them without problems.

You think when you spend 3k+ for a domain name from them that they are not going to be very serious?
Poker is offline   Reply With Quote
Old 09-02-2006, 11:24 PM   #19 (permalink)
Platinum Lifetime Member
 
Chelsea's Avatar
 
Last Online: 09-23-2009 12:09 PM
iTrader: (26)
Join Date: Jan 2003
Posts: 821
DNF$: 279
Location: Lower Saxony
Country:


Re: Screwed by SnapNames?

One "I will complain where everybody can read it" post by the thread starter, no further information if the so-called problem was solved...That´s something I really dislike.
__________________
JJH.EU - DAA.MOBI - KOA.EU ... Make offer ...
Chelsea is offline   Reply With Quote
Old 09-02-2006, 11:42 PM   #20 (permalink)
Platinum Lifetime Member
No Avatar
 
Last Online: 11-20-2009 09:22 AM
iTrader: (10)
Join Date: Jun 2006
Posts: 544
DNF$: 0
Location: United States
Country:


Re: Screwed by SnapNames?

It's already a month-old thread.. wonder why Talkhost brought it up again in the first place...
__________________
Esplanade.sg Vegas.sg 上载(upload).com 国法(law).com (Saint-Pierre and Miquelon.com) (São Tomé and Pr�*ncipe.com)
lyndonmaxewell is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 06:42 AM.
Copyright @2001-2009 DNForum.com