One domain backordered through pool.com landed with Alice's Registry (ar.com). Currently I am trying to get the Auth-Code to transfer the domain out. My Emails have been ignored, so I contacted pool.com and got the following reply:
Quote:
Thank you for contacting Pool.com, we are pleased to assist you with your inquiry.
Alice's Registry has not been a Pool.com registrar partner for months, and ever since they left we have encountered the exact same problems you have reported when we have tried contacting them on issues such as this. Their contact phone number automatically takes us to a voice message box (that is already full) and our emails have not been responded to (even the ones we have sent directly to our management contacts with Alice's Registry). Unfortunately we do not know why it has become so difficult to contact this registrar and because they are no longer our registrar partner we have no leverage to force them to take any action.
I have used their web interface to request that your Alice's Registry login details for XXXXXXXX be emailed to you (just in case you do not already have them). I must recommend that you login to your Alice's Registry account to see if you can obtain your authorization code there (if you haven't already tried), but if you cannot obtain your authorization code using your Alice's Registry account then the only other suggestion I can provide is the same suggested I have forwarded to others already, and that is to have the registrar that you are trying to have XXXXXX transferred to submit a transfer complaint against Alice's Registry on your behalf for untimely transfer.
Thank you for using Pool.com
Regards,
Pool.com Customer Service
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Has someone similar problems? Has someone experience with filing a "transfer complaint against Alice's Registry on your behalf for untimely transfer"? What good does it do?
Thanks in Advance
Forsaken
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