Welcome to Welcome to DNF.com™ - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars

If you are new to domains and looking to buy, sell and learn about domains then you have come to the right place. DNForum is the largest domain name community on the internet and continues to grow every day. There are over 105,000 domainers on DNForum doing everything from buying domains, selling domains, learning about domains and discussing domains. Take a minute and Register.

Register Today on DNForum IT'S FREE!

Results 1 to 16 of 16
  1. #1
    Platinum Lifetime Member
    radioz's Avatar
    Join Date
    Apr 2003
    Location
    Ruckersville,VA
    Posts
    1,139
    Country

    United States
    DNF$
    4,391
    Bank
    0
    Total DNF$
    4,391
    Donate  

    Angry ENOM Customer Service IS AWFUL! Use Someone Else!

    I have been fighting ENOM Central's support for over a month now. They respond rarely. I have a domain there that I bought for $400 through a Club Drop auction last January. I did have DNS control for it but it and it 'belongs' to me at ENOM but the real, global registry has it registered to someone else. I can get NOTHING done about it. I have sent repeated messages and even sent one to their legal department. NOTHING!! Renewal is $29.95 at this supposedly 'marvelous' registrar. Their control panel is mediocre, their price is absurd, and, worst, their support is about as bad as it gets.

    By contrast, if I have a problem at Go Daddy, they answer within 2 hours as they promise to do.

    GoDaddy.com - Thumbs Up!
    ENOM.com - Thumbs WAY Down. What's to love about this company??!
    Domain Names: Names2Buy.com

    Websites: VintageRadio.com | 73.biz

  2. #2
    Platinum Lifetime Member
    stu's Avatar
    Join Date
    Dec 2005
    Location
    Subic Bay
    Posts
    645
    DNF$
    1,947
    Bank
    0
    Total DNF$
    1,947
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    I don't know how many domains you have, but you can buy a $9.95 account from eNom for $195, or you can deposit $1450 (usable) for $8.95 domains.

    eNom aren't really a retail registrar like GoDaddy. But that doesn't excuse this kind of service. You should try calling them.

  3. #3
    last known as TheWatcher
    KING dot NET's Avatar
    Join Date
    Sep 2002
    Location
    KING.NET
    Posts
    5,647
    Country

    United States
    DNF$
    15,697
    Bank
    0
    Total DNF$
    15,697
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    I raised this issue during Enom reseller summit last month. They told me that they are addiing more tech support based in europe to cover 24 hours support.


    Best regards,
    Em
    Last edited by TheWatcher; 08-09-2010 at 12:04 PM.
    <a href=http://sqit.com/codes/cache/k.png target=_blank>
    KING.NET
    Domains For Sale : YA.NET/yourname FREE website for Young Adult Network : SQIT.com create your QR Codes and Microsoft Tag.

  4. #4
    PRED's Avatar
    Join Date
    May 2006
    Posts
    9,723
    Country

    UK
    DNF$
    1,910
    Bank
    0
    Total DNF$
    1,910
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    Why use enom? it's beyond me......
    crap customer support, expensive, security issues etc
    why not use Moniker? Even Dynadot are way better.

  5. #5
    Platinum Lifetime Member
    stu's Avatar
    Join Date
    Dec 2005
    Location
    Subic Bay
    Posts
    645
    DNF$
    1,947
    Bank
    0
    Total DNF$
    1,947
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    I continue to use them because they have a very good control panel. I rarely use support and even when I do, it generally isn't critical. I wouldn't call $6.95 pricing level expensive. I agree about the security issues however, having personally been a victim of them.

  6. #6
    Platinum Lifetime Member

    Join Date
    Aug 2004
    Location
    Manila
    Posts
    1,736
    DNF$
    8,660
    Bank
    0
    Total DNF$
    8,660
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    Quote Originally Posted by PREDATOR View Post
    Why use enom? it's beyond me......
    crap customer support, expensive, security issues etc
    why not use Moniker? Even Dynadot are way better.
    Because some people choose eNom, just as some people choose netsol. They
    choose based on what they know.
    Vidi, Vici, Veni!

  7. #7
    DNF Regular
    cloudfuyun's Avatar
    Join Date
    Aug 2006
    Location
    Suzhou, China
    Posts
    561
    DNF$
    713
    Bank
    20,052
    Total DNF$
    20,765
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    enom did not reply emails... too bad
    Web Hosting @ $4.95 a year, this offer will be active until July 31, 2009 11:59pm.

  8. #8
    ArcadeScript.Com
    Varchar's Avatar
    Join Date
    Mar 2005
    Location
    Staten Island
    Posts
    1,788
    DNF$
    46,514
    Bank
    0
    Total DNF$
    46,514
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    So far, I like both GoDaddy and enom. Maybe they don't reply emails, but I usually contact the reseller team by phone directly and there is always someone there to help me. I never have problem with them... they have great service and customer services. I strongly advice you to contact their reseller team and it is worth it to become an enom reseller. Remember, it's only $6.75 / domain.

  9. #9
    The Bishop
    namestrands's Avatar
    Join Date
    Jan 2005
    Location
    Langley, VA
    Posts
    4,051
    DNF$
    3,995
    Bank
    0
    Total DNF$
    3,995
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    agreed, screw the Tech Support and Customer Service, I raise issues with my account manager DIRECT, and I solve 90% of the issues for my SUB Accounts.

    Moniker is great but the Control Panel is as ackward as a 13 year old boys first time.
    Enterprise Communications and Social Media in Uist

  10. #10
    Amms.com
    tristanperry's Avatar
    Join Date
    Jan 2007
    Location
    Wales, UK
    Posts
    1,685
    DNF$
    2,026
    Bank
    0
    Total DNF$
    2,026
    Donate  

    Re: ENOM Customer Service IS AWFUL! Use Someone Else!

    Yep, eNom suck. They never replied to any e-mails I sent them, and they also thought that by changing my main site's DNSes, I actually meant "delete the DNSes, and then prevent any further changes to the domain's DNSes" - idiots. They caused my main site (30,000+ uniques per month) to crash for a week..

  11. #11
    Platinum Lifetime Member
    Vision's Avatar
    Join Date
    Nov 2004
    Location
    Palm Beach
    Posts
    1,423
    Country

    United States Follow Vision On Twitter
    DNF$
    3,107
    Bank
    0
    Total DNF$
    3,107
    Donate  
    just won an auction via eNom --

    Enom customer service is HORRIBLE! -- rude, condescending, snarky --
    Last edited by Vision; 08-09-2010 at 06:39 PM.
    "Great spirits have always encountered violent opposition from mediocre minds."
    -Albert Einstein

  12. #12
    JewelryRelated.com
    stock_post's Avatar
    Join Date
    Sep 2006
    Location
    Sharp Directory
    Posts
    2,828
    DNF$
    39,646
    Bank
    0
    Total DNF$
    39,646
    Donate  
    I just have to let some domains expire - I do not like paying $35.00 for renewals.
    They are a worst company.
    Medical and Health Directory |
    Health Directory |

    Hostgator Hosting Coupon -- hostbidscom -- Save $9.94

  13. #13
    Bloody Hell
    Theo's Avatar
    Join Date
    Feb 2004
    Location
    USA
    Posts
    30,606
    Country

    United States
    DNF$
    8,042
    Bank
    0
    Total DNF$
    8,042
    Donate  
    Vision, eNom support has nothing to do with Namejet, despite the affiliation they are two separate companies.

    DomainGang.com - Domain News Done Right
    Acroplex - Web & Graphics Development
    Acro.net - Domain Investing Rants and Raves

  14. #14
    Platinum Lifetime Member
    Vision's Avatar
    Join Date
    Nov 2004
    Location
    Palm Beach
    Posts
    1,423
    Country

    United States Follow Vision On Twitter
    DNF$
    3,107
    Bank
    0
    Total DNF$
    3,107
    Donate  
    Ok Acro, thanks for the clarification -- I will modify my post.
    "Great spirits have always encountered violent opposition from mediocre minds."
    -Albert Einstein

  15. #15
    Bloody Hell
    Theo's Avatar
    Join Date
    Feb 2004
    Location
    USA
    Posts
    30,606
    Country

    United States
    DNF$
    8,042
    Bank
    0
    Total DNF$
    8,042
    Donate  
    What I mean is that eNom cannot help you with Namejet issues I tried that avenue once in the past and it doesn't work; internally they might have links etc but it seems the only way to resolve Namejet issues is through their help system (I've found eNom to be very responsive with regards to registrar issues).

    DomainGang.com - Domain News Done Right
    Acroplex - Web & Graphics Development
    Acro.net - Domain Investing Rants and Raves

  16. #16
    last known as TheWatcher
    KING dot NET's Avatar
    Join Date
    Sep 2002
    Location
    KING.NET
    Posts
    5,647
    Country

    United States
    DNF$
    15,697
    Bank
    0
    Total DNF$
    15,697
    Donate  
    Quote Originally Posted by stock_post View Post
    I just have to let some domains expire - I do not like paying $35.00 for renewals.
    They are a worst company.
    You know you can push the domain to other resellers at lower cost. Let's face it, you let it expire because it's a useless domain.
    <a href=http://sqit.com/codes/cache/k.png target=_blank>
    KING.NET
    Domains For Sale : YA.NET/yourname FREE website for Young Adult Network : SQIT.com create your QR Codes and Microsoft Tag.

Similar Threads

  1. Mad at enom sale (244 names)
    By Nexmax in forum Domains for Sale (Domain Sales) - Fixed Prices Above $100
    Replies: 7
    Last Post: 07-15-2004, 08:09 AM
  2. 124 High Quality .BIZ Domains - NEW SALE Part 3
    By Duke in forum Domains for Sale (Domain Sales) - Fixed Prices Above $100
    Replies: 0
    Last Post: 03-21-2004, 02:10 PM
  3. Prime .BIZ Bonanza - Part Four: 98 Business Domains Incl. Paycheck.biz
    By Duke in forum Domains for Sale (Domain Sales) - Fixed Prices Above $100
    Replies: 2
    Last Post: 02-15-2004, 03:40 PM
  4. Over 100 Prime Shopping & Retail .BIZ Domains
    By Duke in forum Domains for Sale (Domain Sales) - Fixed Prices Above $100
    Replies: 0
    Last Post: 02-03-2004, 07:19 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Domain name forum recommended by Domaining.com