Cannot Fund My Account With Paypal or Cards

**zakhan1000** · 10-23-2009, 02:47 AM

Hi,

I have been using Moniker for a long time and have over 250 domains registered with them.

I have never had the problem of funding my account. I use Paypal and sometimes my credit cards. For the last few weeks I have been getting error and have not been able to transfer funds into my account.

The error is: java.lang.NullPointerException

I have seen that a few other members in this forum have also posted this error in the past as they were trying to make payments from China or countires in Asia

We have our offices in UK, UAE and Pakistan and I have an inclination that my I.P from Pakistan is being blocked to add funds. I have tried using our two different verified paypal accounts but to no avail. I have also tried using several UK credit cards and Pakistan credit cards but have not had any success.

Please let me know how I can go about this as I have over 250 domains registered with them and constantly need to fund my account. I dont want to transfer all my domains to GoDaddy.

I tried raising two separate tickets with the support team and also spoke to their technical/security staff, they informed me that there is a known issue at their end and they are trying to resolve it. But I believe the problem is not for everyone else otherwise people would have reported this issue here.

Regards,
Zeeshan Khan

**jrzeygirl** · 10-23-2009, 12:26 PM

Originally Posted by zakhan1000

Hi,

I have been using Moniker for a long time and have over 250 domains registered with them.

I have never had the problem of funding my account. I use Paypal and sometimes my credit cards. For the last few weeks I have been getting error and have not been able to transfer funds into my account.

The error is: java.lang.NullPointerException

I have seen that a few other members in this forum have also posted this error in the past as they were trying to make payments from China or countires in Asia

We have our offices in UK, UAE and Pakistan and I have an inclination that my I.P from Pakistan is being blocked to add funds. I have tried using our two different verified paypal accounts but to no avail. I have also tried using several UK credit cards and Pakistan credit cards but have not had any success.

Please let me know how I can go about this as I have over 250 domains registered with them and constantly need to fund my account. I dont want to transfer all my domains to GoDaddy.

I tried raising two separate tickets with the support team and also spoke to their technical/security staff, they informed me that there is a known issue at their end and they are trying to resolve it. But I believe the problem is not for everyone else otherwise people would have reported this issue here.

Regards,
Zeeshan Khan

Hey zakhan1000

Thanks for bringing this to my attention - as it's the first time I'm hearing about it. Please email me the help ticket # you created to bari@moniker.com so I can follow up.

THANKS

**elieli** · 10-25-2009, 11:38 AM

I have the same problem.

I am also a non US citizen.

when trying to use paypal I get the error described above.

when trying to use a credit card, it asks for a US state, although a non US country was chosen, and it does not let you proceed.

**zakhan1000** · 10-26-2009, 01:33 AM

Hi Bari,

Thank you for getting back to me. I have as requested emailed you the details and have also send them via PM.

Regards,
Zeeshan

**zakhan1000** · 10-28-2009, 07:29 AM

Hi,

Just wanted to let everyone know that this issue was resolved successfully and customer service was excellent.

Lastly I would definitely like to commend Bari on her efforts. She handled this post and my query perfectly.

Regards,
Zeeshan

**draggar** · 10-28-2009, 07:31 AM

Bari is good, that's why we let her stay here.

I'm glad to hear it all got worked out.

**James** · 10-28-2009, 07:42 PM

Error:Internal Error: Field format error: Visa 3D-Secure: Feature not enabled
what the hell is this one ???

jim

**jaydub** · 11-01-2009, 02:24 PM

Hey James....I am STILL getting this days after support telling me it was being looked into...just got it again now.

Their answer was to use MC or PP........so glad they can tell me how to spend my money..
And with PP I get to pay the added PP fees as well...isn't that special...

I used to be such a big fan of Moniker but I am sad to say that is starting to fade fast...

Originally Posted by James

Error:Internal Error: Field format error: Visa 3D-Secure: Feature not enabled
what the hell is this one ???

jim

**jelly** · 11-02-2009, 02:06 AM

I am getting this, too, and got it with American Express just now. I called American Express and they told me they have no record of the transaction even being attempted. This is with the American Express card that is saved on my account, and was used just last week, that I've been using regularly.

It went through with my Mastercard and re-adding to my cart.

**WEBecri** · 11-02-2009, 08:19 AM

Same problem here, I emailed Bari too.
After trying to pay with Visa, I get this message:

Error Detected

* Error:Internal Error: Field format error: Visa 3D-Secure: Feature not enabled

Hope that it will be fixed soon, or I have to go to GoDaddy again... :(

Stijn

**south** · 11-02-2009, 08:53 AM

Originally Posted by jelly

I am getting this, too, and got it with American Express just now. I called American Express and they told me they have no record of the transaction even being attempted. This is with the American Express card that is saved on my account, and was used just last week, that I've been using regularly.

It went through with my Mastercard and re-adding to my cart.

Getting errors with Moniker auto renews on my amex today / over the weekend too.

Getting: Payment Authorization failed.Internal Error: Invalid transaction returned from Host

**WEBecri** · 11-02-2009, 08:57 AM

I just called Visa and they didnt see any requests coming from moniker on my Visa CC.

Sure the error is in their system! They will loose some turnover I think. I'll wait 1 day and otherwise I'll go to another registrar...

**pat** · 11-02-2009, 09:27 AM

The same thing is happening on AMEX cards. I called AMEX and Moniker isn't trying to process the charges. I called Moniker and they are trying to correct it. Also, my payments to them went to another company and they are trying to resolve this as well.

The big pain is that according to the guy I spoke with automated renewals are not resubmitted so if your renewals bounced back you are supposed to go in and renew manually once they fix their problem.

**jaydub** · 11-02-2009, 10:46 AM

....and Visa(s) STILL don't work....this is a week now.

I can se the merger with Oversee has really put their priorities in order...

**Oversee Support** · 11-02-2009, 05:53 PM

All:

About a week or so ago, Oversee switched to a new merchant account processor for Moniker payments. The change was flawed and resulted in the challenges some of you have experienced. After a lot of wrangling, we've switched back to the previous processor and that change is now be live on the site.

Our early tests show that processing has returned to normal. If you find otherwise, please submit a case to Oversee Support at help.moniker.com and we'll investigate.

We apologize for the frustration and appreciate your patience while we worked to get through this.

Rob McClinton
Oversee Support

**WEBecri** · 11-03-2009, 09:00 AM

it works for me now

just paid an order successfully...

**jaydub** · 11-03-2009, 09:56 AM

just used it...working now...thank you...

**jrzeygirl** · 11-03-2009, 10:13 AM

Thanks for your patience everyone! All is fixed now and working properly! If you had names you couldn't register/renew/transfer, please do so now.

Any questions, holla!