Welcome to Welcome to DNF.com™ - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars

If you are new to domains and looking to buy, sell and learn about domains then you have come to the right place. DNForum is the largest domain name community on the internet and continues to grow every day. There are over 105,000 domainers on DNForum doing everything from buying domains, selling domains, learning about domains and discussing domains. Take a minute and Register.

Register Today on DNForum IT'S FREE!

Results 1 to 18 of 18
  1. #1
    Gold Lifetime Member

    Join Date
    Oct 2009
    Posts
    3
    DNF$
    158
    Bank
    0
    Total DNF$
    158
    Donate  

    Unhappy Cannot Fund My Account With Paypal or Cards

    Hi,

    I have been using Moniker for a long time and have over 250 domains registered with them.

    I have never had the problem of funding my account. I use Paypal and sometimes my credit cards. For the last few weeks I have been getting error and have not been able to transfer funds into my account.

    The error is: java.lang.NullPointerException

    I have seen that a few other members in this forum have also posted this error in the past as they were trying to make payments from China or countires in Asia

    We have our offices in UK, UAE and Pakistan and I have an inclination that my I.P from Pakistan is being blocked to add funds. I have tried using our two different verified paypal accounts but to no avail. I have also tried using several UK credit cards and Pakistan credit cards but have not had any success.

    Please let me know how I can go about this as I have over 250 domains registered with them and constantly need to fund my account. I dont want to transfer all my domains to GoDaddy.

    I tried raising two separate tickets with the support team and also spoke to their technical/security staff, they informed me that there is a known issue at their end and they are trying to resolve it. But I believe the problem is not for everyone else otherwise people would have reported this issue here.


    Regards,
    Zeeshan Khan

  2. #2
    Platinum Lifetime Member
    jrzeygirl's Avatar
    Join Date
    Oct 2006
    Location
    Florida
    Posts
    376
    Country

    United States
    DNF$
    691
    Bank
    0
    Total DNF$
    691
    Donate  
    Quote Originally Posted by zakhan1000 View Post
    Hi,

    I have been using Moniker for a long time and have over 250 domains registered with them.

    I have never had the problem of funding my account. I use Paypal and sometimes my credit cards. For the last few weeks I have been getting error and have not been able to transfer funds into my account.

    The error is: java.lang.NullPointerException

    I have seen that a few other members in this forum have also posted this error in the past as they were trying to make payments from China or countires in Asia

    We have our offices in UK, UAE and Pakistan and I have an inclination that my I.P from Pakistan is being blocked to add funds. I have tried using our two different verified paypal accounts but to no avail. I have also tried using several UK credit cards and Pakistan credit cards but have not had any success.

    Please let me know how I can go about this as I have over 250 domains registered with them and constantly need to fund my account. I dont want to transfer all my domains to GoDaddy.

    I tried raising two separate tickets with the support team and also spoke to their technical/security staff, they informed me that there is a known issue at their end and they are trying to resolve it. But I believe the problem is not for everyone else otherwise people would have reported this issue here.


    Regards,
    Zeeshan Khan
    Hey zakhan1000

    Thanks for bringing this to my attention - as it's the first time I'm hearing about it. Please email me the help ticket # you created to bari@moniker.com so I can follow up.

    THANKS
    ~Bari
    bari@moniker.com
    AOL IM: jrzeygirl88

  3. #3
    DNF Regular

    Join Date
    Dec 2003
    Location
    Non US
    Posts
    253
    DNF$
    841
    Bank
    0
    Total DNF$
    841
    Donate  
    I have the same problem.

    I am also a non US citizen.

    when trying to use paypal I get the error described above.

    when trying to use a credit card, it asks for a US state, although a non US country was chosen, and it does not let you proceed.

  4. #4
    Gold Lifetime Member

    Join Date
    Oct 2009
    Posts
    3
    DNF$
    158
    Bank
    0
    Total DNF$
    158
    Donate  

    Thanks

    Hi Bari,

    Thank you for getting back to me. I have as requested emailed you the details and have also send them via PM.

    Regards,
    Zeeshan

  5. #5
    Gold Lifetime Member

    Join Date
    Oct 2009
    Posts
    3
    DNF$
    158
    Bank
    0
    Total DNF$
    158
    Donate  

    Issue Resolved

    Hi,

    Just wanted to let everyone know that this issue was resolved successfully and customer service was excellent.

    Lastly I would definitely like to commend Bari on her efforts. She handled this post and my query perfectly.

    Regards,
    Zeeshan

  6. #6
    þórr mjǫlnir
    draggar's Avatar
    Join Date
    Dec 2007
    Location
    South Florida
    Posts
    12,638
    Country

    Czech Republic
    DNF$
    4,790
    Bank
    114,257
    Total DNF$
    119,047
    Donate  
    Bari is good, that's why we let her stay here.

    I'm glad to hear it all got worked out.
    Save the wolves - join The Wolf Army today!
    Please follow the rules or suffer the wrath of Thor's Hammer.

  7. #7
    DNF Addict
    James's Avatar
    Join Date
    Feb 2004
    Location
    NEPA.US
    Posts
    2,252
    Country

    United States
    DNF$
    10,007
    Bank
    0
    Total DNF$
    10,007
    Donate  
    Error:Internal Error: Field format error: Visa 3D-Secure: Feature not enabled
    what the hell is this one ???

    jim
    Note:My posted Sales Prices are valid for 3 Days only
    Most my domains listed for sale are available at sedo.com

  8. #8
    Da' Chef
    jaydub's Avatar
    Join Date
    Jul 2004
    Location
    You know, that really really hot place at the core of the planet
    Posts
    4,701
    DNF$
    8,935
    Bank
    0
    Total DNF$
    8,935
    Donate  
    Hey James....I am STILL getting this days after support telling me it was being looked into...just got it again now.

    Their answer was to use MC or PP........so glad they can tell me how to spend my money..
    And with PP I get to pay the added PP fees as well...isn't that special...

    I used to be such a big fan of Moniker but I am sad to say that is starting to fade fast...

    Quote Originally Posted by James View Post
    Error:Internal Error: Field format error: Visa 3D-Secure: Feature not enabled
    what the hell is this one ???

    jim
    Real character is doing the right thing when nobody is watching.
    Be sure brain is engaged before putting keyboard in gear.
    Sometimes I feel like I'm in a battle of wits with unarmed opponents

  9. #9
    DNF Member

    Join Date
    Sep 2005
    Posts
    120
    DNF$
    3,653
    Bank
    0
    Total DNF$
    3,653
    Donate  
    I am getting this, too, and got it with American Express just now. I called American Express and they told me they have no record of the transaction even being attempted. This is with the American Express card that is saved on my account, and was used just last week, that I've been using regularly.

    It went through with my Mastercard and re-adding to my cart.

  10. #10
    Platinum Lifetime Member

    Join Date
    Oct 2006
    Location
    Den Bosch, The Netherlands, Europe
    Posts
    312
    DNF$
    90
    Bank
    0
    Total DNF$
    90
    Donate  
    Same problem here, I emailed Bari too.
    After trying to pay with Visa, I get this message:

    Error Detected

    * Error:Internal Error: Field format error: Visa 3D-Secure: Feature not enabled

    Hope that it will be fixed soon, or I have to go to GoDaddy again... :(

    Stijn

  11. #11
    DNF Addict
    south's Avatar
    Join Date
    Dec 2006
    Location
    33143/04930
    Posts
    4,905
    DNF$
    6,763
    Bank
    0
    Total DNF$
    6,763
    Donate  
    Quote Originally Posted by jelly View Post
    I am getting this, too, and got it with American Express just now. I called American Express and they told me they have no record of the transaction even being attempted. This is with the American Express card that is saved on my account, and was used just last week, that I've been using regularly.

    It went through with my Mastercard and re-adding to my cart.
    Getting errors with Moniker auto renews on my amex today / over the weekend too.

    Getting: Payment Authorization failed.Internal Error: Invalid transaction returned from Host
    All offers good for 72 hours except running auctions

    Progeria Research | Pulmonary Fibrosis | Dammit!

  12. #12
    Platinum Lifetime Member

    Join Date
    Oct 2006
    Location
    Den Bosch, The Netherlands, Europe
    Posts
    312
    DNF$
    90
    Bank
    0
    Total DNF$
    90
    Donate  
    I just called Visa and they didnt see any requests coming from moniker on my Visa CC.

    Sure the error is in their system! They will loose some turnover I think. I'll wait 1 day and otherwise I'll go to another registrar...

  13. #13
    Platinum Lifetime Member

    Join Date
    Apr 2004
    Posts
    10
    DNF$
    256
    Bank
    0
    Total DNF$
    256
    Donate  
    The same thing is happening on AMEX cards. I called AMEX and Moniker isn't trying to process the charges. I called Moniker and they are trying to correct it. Also, my payments to them went to another company and they are trying to resolve this as well.

    The big pain is that according to the guy I spoke with automated renewals are not resubmitted so if your renewals bounced back you are supposed to go in and renew manually once they fix their problem.

  14. #14
    Da' Chef
    jaydub's Avatar
    Join Date
    Jul 2004
    Location
    You know, that really really hot place at the core of the planet
    Posts
    4,701
    DNF$
    8,935
    Bank
    0
    Total DNF$
    8,935
    Donate  
    ....and Visa(s) STILL don't work....this is a week now.

    I can se the merger with Oversee has really put their priorities in order...
    Real character is doing the right thing when nobody is watching.
    Be sure brain is engaged before putting keyboard in gear.
    Sometimes I feel like I'm in a battle of wits with unarmed opponents

  15. #15
    Registered User - Must Upgrade To Post
    Join Date
    Jun 2009
    Posts
    12
    DNF$
    28
    Bank
    0
    Total DNF$
    28
    Donate  
    All:

    About a week or so ago, Oversee switched to a new merchant account processor for Moniker payments. The change was flawed and resulted in the challenges some of you have experienced. After a lot of wrangling, we've switched back to the previous processor and that change is now be live on the site.

    Our early tests show that processing has returned to normal. If you find otherwise, please submit a case to Oversee Support at help.moniker.com and we'll investigate.

    We apologize for the frustration and appreciate your patience while we worked to get through this.

    Rob McClinton
    Oversee Support

  16. #16
    Platinum Lifetime Member

    Join Date
    Oct 2006
    Location
    Den Bosch, The Netherlands, Europe
    Posts
    312
    DNF$
    90
    Bank
    0
    Total DNF$
    90
    Donate  
    it works for me now

    just paid an order successfully...

  17. #17
    Da' Chef
    jaydub's Avatar
    Join Date
    Jul 2004
    Location
    You know, that really really hot place at the core of the planet
    Posts
    4,701
    DNF$
    8,935
    Bank
    0
    Total DNF$
    8,935
    Donate  
    just used it...working now...thank you...
    Real character is doing the right thing when nobody is watching.
    Be sure brain is engaged before putting keyboard in gear.
    Sometimes I feel like I'm in a battle of wits with unarmed opponents

  18. #18
    Platinum Lifetime Member
    jrzeygirl's Avatar
    Join Date
    Oct 2006
    Location
    Florida
    Posts
    376
    Country

    United States
    DNF$
    691
    Bank
    0
    Total DNF$
    691
    Donate  
    Thanks for your patience everyone! All is fixed now and working properly! If you had names you couldn't register/renew/transfer, please do so now.

    Any questions, holla!
    ~Bari
    bari@moniker.com
    AOL IM: jrzeygirl88

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Domain name forum recommended by Domaining.com