Domain Transfer-Out Problem

[dodo1]

Today, I tried to initiate the transfer-out of a domain name I sold to the buyer's registrar. However, it's impossible for me to unlock the domain or request the EPP code for it.

I've already clicked on "Transfer-Out" and the order was created, but when I receive the confirmation email it says:

"DOMAINNAME.COM: This domain can not be transferred out due to domain security lock."

But in my account, when trying to unlock the domain, it also says:

"The Registrar Lock CAN ONLY be unlocked by the system when you are transferring your domain away from Moniker or pushing your domain from one Moniker account to another."

So, let me summarize: I cannot unlock the domain until it's being transferred out, but I cannot transfer it out because it's still locked, either? Looks like a vicious circle to me.

Anybody else having the same problem, or maybe somebody has found a solution? (I've already contacted Moniker's customer support, but who knows how long it'll take for them to get back to me on a Saturday.)

Thanks.

[Thaitime]

Re Moniker..I am having a heck of a time with them....all the e.mail addresses I have are bouncing including one I found here to bari@moniker.com others I have tried are sales@, info@ support@ etc all bounced.

Also waiting for an answer from support tickets submitted over two weeks ago.

[jrzeygirl]

Today, I tried to initiate the transfer-out of a domain name I sold to the buyer's registrar. However, it's impossible for me to unlock the domain or request the EPP code for it.

I've already clicked on "Transfer-Out" and the order was created, but when I receive the confirmation email it says:

"DOMAINNAME.COM: This domain can not be transferred out due to domain security lock."

But in my account, when trying to unlock the domain, it also says:

"The Registrar Lock CAN ONLY be unlocked by the system when you are transferring your domain away from Moniker or pushing your domain from one Moniker account to another."

So, let me summarize: I cannot unlock the domain until it's being transferred out, but I cannot transfer it out because it's still locked, either? Looks like a vicious circle to me.

Anybody else having the same problem, or maybe somebody has found a solution? (I've already contacted Moniker's customer support, but who knows how long it'll take for them to get back to me on a Saturday.)

Thanks.

Hey There dodo1

Moniker does not nor ever has blocked any client from transferring names out/away from Moniker. Once you log into your account and select the domain you wish to transfer out, you click the blue transfer out button. Once you agree, the EPP code is immediately sent to the email address on file. If you'd like me to check it out/follow up for you, please email me (see sig for details) and I'll have a look.

Re Moniker..I am having a heck of a time with them....all the e.mail addresses I have are bouncing including one I found here to bari@moniker.com others I have tried are sales@, info@ support@ etc all bounced.

Also waiting for an answer from support tickets submitted over two weeks ago.

Hey Thaitime - I'm get emails like crazy all day/everyday! I can't believe your email to me would bounce.

Either try emailing me again or PM me with your issue and I'll take a look at it.

[Thaitime]

Hey Thaitime - I'm get emails like crazy all day/everyday! I can't believe your email to me would bounce

This is what it says:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

bari@moniker.com
SMTP error from remote mail server after RCPT TO:<bari@moniker.com>:
host smtp.domainsystems.com [208.73.208.95]: 554 5.7.1 Service unavailable; Client host [75.125.134.34] blocked using b.barracudacentral.org; http://www.barracudanetworks.com/reputation/?pr=1&ip=75.125.134.34


I have also sent you a PM.

Thanks

[jrzeygirl]

This is what it says:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

bari@moniker.com
SMTP error from remote mail server after RCPT TO:<bari@moniker.com>:
host smtp.domainsystems.com [208.73.208.95]: 554 5.7.1 Service unavailable; Client host [75.125.134.34] blocked using b.barracudacentral.org; http://www.barracudanetworks.com/reputation/?pr=1&ip=75.125.134.34


I have also sent you a PM.

Thanks

I just received your PM. I will reply shortly.

[dodo1]

Bari,

Thanks for your quick reply. I'm not saying Moniker is intentionally blocking my transfer-out, just saying that there must be a bug in the system, because I've done exactly what you wrote here and it doesn't work.

It will really be great if you can look into this for me. I'll send you an email shortly. Your help is greatly appreciated. Thank you!

@Thaitime: It would be nice if you started your own threads instead of posting in other people's threads about different problems.

[jrzeygirl]

Bari,

Thanks for your quick reply. I'm not saying Moniker is intentionally blocking my transfer-out, just saying that there must be a bug in the system, because I've done exactly what you wrote here and it doesn't work.

It will really be great if you can look into this for me. I'll send you an email shortly. Your help is greatly appreciated. Thank you!

@Thaitime: It would be nice if you started your own threads instead of posting in other people's threads about different problems.

Understood - I'll have it looked into.

[Thaitime]

You asked...

Anybody else having the same problem, or maybe somebody has found a solution? (I've already contacted Moniker's customer support, but who knows how long it'll take for them to get back to me on a Saturday.)

I post an issue not exactly the same but similiar....

Then you get all flamed on me....whatever, I hope you get it sorted.

[katherine]

host smtp.domainsystems.com [208.73.208.95]: 554 5.7.1 Service unavailable; Client host [75.125.134.34] blocked using b.barracudacentral.org;

Looks like your IP is blacklisted somewhere, so the mailserver at Moniker is refusing connections.