How to cancel failed transfers ?

**denny007** · 09-05-2009, 04:29 AM

Anyone knows how to cancel at this Moniker joke failed transfers ? I have some "pending" for several month and of course those are not valid anymore, but I do not see any "cancel transfer" button. I see only one useless ridiculous "select all" ticker but there is no action to do - so you can select all domains, or filter some and then - NOTHING, no button, nothing...stupid...

Oh and if someone from Moniker comes here "hey email me the domains I will cancel it" - that's ridiculous solution, totally garage-like...haha Oversee paid so much for this crap...

**dodo1** · 09-05-2009, 04:54 AM

Denny, that page is a joke. Many have requested it to be fixed or more functionality to be added, including me:

http://www.dnforum.com/f208/impossib...ad-365954.html

But so far, nothing has happened.

**denny007** · 09-05-2009, 05:17 AM

They are too busy peddling domains, including domains they got no approval from owners...

**Carter** · 09-05-2009, 06:41 AM

I've seen this bug also...

**BGray** · 09-05-2009, 07:50 AM

I've had one that no one will respond to as well. It annoys me to no end. It was a failed transfer that I ended up transferring to another registrar. I still get an email about it every day and can't get it removed.

**tetrapak** · 09-05-2009, 08:41 AM

It is still better than the GoDaddy style, where they keep your money on failed transfers, and you have to manually ask for a refund.. How ridicolous is that!!!

**denny007** · 09-06-2009, 04:36 AM

Almost everybody complains about thisfor years yet they do nothing aout it. This is so stui bug it must have been done inentionally, they can keep the money, must be thousands of such pending transfers...

**David G** · 09-06-2009, 10:25 AM

Originally Posted by denny007

Almost everybody complains about this for years yet they do nothing about it........must be thousands of such pending transfers...

Little doubt there are many 1000s of failed ones in their system after so much time its been an issue.

A long time ago I paid for a transfer but due to a typo error it of course failed. After months of time unable to get it removed from my pending transfer list (supt tickets are not handled and no cancellation button) and getting weary of annoying emails with that failed transfer on the pending transfer list. Would also like a refund too.

This is an absurd situation being complained about in forums for a very long time with nothing being done about it. Why in the world would Moniker want all this bad press and unhappy customers for all this time when it seems like an easy fix

**dvdrip** · 09-07-2009, 05:32 AM

Because they just don't care!!!

**David G** · 09-07-2009, 09:40 AM

Originally Posted by dvdrip

Because they just don't care!!!

But why do they care when it comes to assigning an employee to work with forums and so much time and money on marketing, promotions and sponsoring domain meetings? It seems like the small cost of fixing this long time issue would be insignificant vs eliminating the resulting bad publicity received for so long

**dvdrip** · 09-07-2009, 10:19 AM

Support is just one employee.
She is trying to fix everything and do PR at the same time.
They don't fix anything. They haven't for years now.

And also the answer is inside your question. This is all they do and care for years now: "so much time and money on marketing, promotions and sponsoring domain meetings".

Originally Posted by trader

But why do they care when it comes to assigning an employee to work with forums and so much time and money on marketing, promotions and sponsoring domain meetings? It seems like the small cost of fixing this long time issue would be insignificant vs eliminating the resulting bad publicity received for so long

**ohkus** · 09-08-2009, 10:17 AM

While I understand the frustration of not being able to cancel a transfer whats the big deal about opening a support ticket? I had a failed transfer I noticed back from April, opened a support ticket and the next day it was gone and the money credited to my account. No biggie.

**dodo1** · 09-08-2009, 10:23 AM

Originally Posted by ohkus

While I understand the frustration of not being able to cancel a transfer whats the big deal about opening a support ticket? I had a failed transfer I noticed back from April, opened a support ticket and the next day it was gone and the money credited to my account. No biggie.

The more domains you buy and sell the more often this happens to you. So over time it really gets frustrating, especially since this is something that should be relatively easy to fix.

**David G** · 09-08-2009, 10:31 AM

Originally Posted by ohkus

While I understand the frustration of not being able to cancel a transfer whats the big deal about opening a support ticket? I had a failed transfer I noticed back from April, opened a support ticket and the next day it was gone and the money credited to my account. No biggie.

I did open a supt ticket but it was never removed aftre waiting more than a month.

**denny007** · 09-08-2009, 10:35 AM

I had a failed transfer I noticed back from April, opened a support ticket and the next day it was gone

INteresting ebcause I opened tickets several times at Moniker and it got NEVER answered. Besides imagine that you would have to open ticket for everything - register domain, change DNS, change whois, push -whatever. How would you like such registrar ?

**katherine** · 09-08-2009, 02:56 PM

Originally Posted by denny007

Besides imagine that you would have to open ticket for everything - register domain, change DNS, change whois, push -whatever. How would you like such registrar ?

Well there is a name for that: registerfly

Seriously, a registrar cannot claim be the most secure on Earth with so many bugs.

Let's face it, the aftermarket is where the money is while the regular registrar business earns pennies so there is little incentive to provide decent customer service...

**Poohnix** · 09-08-2009, 03:27 PM

Originally Posted by sdsinc

Seriously, a registrar cannot claim be the most secure on Earth with so many bugs.

I second that, from first hand experience. Even if they eventually got the domain back, I did get a domain stolen because their system had security-affecting bugs. (Combined with no-security-at-all routines.) It seems more luck than anything else that nothing more serious has happened; In my communications with them in that case I found that they completely lack both basic security thinking, and basic quality thinking. They really need to wake up, and stop sticking their heads in the sand.

**dvdrip** · 09-08-2009, 03:49 PM

I have moved xxxx domains in the past year from moniker, and keep moving out.
I sleep better at night.
Even renewals were and are a constant struggle. Yesterday renewals failed again.
They fixed the renewals problem 2 years ago. NOT!!!!!

**jrzeygirl** · 09-08-2009, 04:02 PM

Sorry folks but I’ve sat back long enough…. I didn’t want to post/reply because of the comment Denny had made in his first thread however after reading the following posts, I think it’s time for me to jump in and address it. Please note I’m not looking to get into a posting war nor will I jump back on this tread and defend myself or Moniker. I’m just trying to clear up some of the confusion.

Denny007 – If you have names that were pending transfer in that needed to be cancelled, all you had to do was:

A. Log into your account and under the pending transfer tab, cancel them.

B. Log into your Moniker account and under Moniker Support Center open a help ticket and Client Services would have cancelled the transfers for you.

C. You could have just as easily emailed me directly and I would have done it for you. I know you know how to find me.

Please let me clarify that it’s quite easy to cancel pending transfers in the Moniker system.

BGray – Are you opening a help ticket?

Trader – You stated you opened a help ticket. I cannot believe it wasn’t addressed/answered for a month.

Dvdrip – You know that’s not true! Moniker does care about its clients! What names failed to renew? Did you open a help ticket on this?

Thanks Ohkus!

Gorlov – Moniker has NEVER had a domain stolen! We are the only registrar that has never had their systems hacked!

If anyone is still having issues I ask that you either send me an email directly to Bari@Moniker.com or open a help ticket inside your Moniker account.

Thanks

**DomainsInc** · 09-08-2009, 04:07 PM

Originally Posted by jrzeygirl

Sorry folks but I’ve sat back long enough…. I didn’t want to post/reply because of the comment Denny had made in his first thread however after reading the following posts, I think it’s time for me to jump in and address it. Please note I’m not looking to get into a posting war nor will I jump back on this tread and defend myself or Moniker. I’m just trying to clear up some of the confusion.

Denny007 – If you have names that were pending transfer in that needed to be cancelled, all you had to do was:

A. Log into your account and under the pending transfer tab, cancel them.

B. Log into your Moniker account and under Moniker Support Center open a help ticket and Client Services would have cancelled the transfers for you.

C. You could have just as easily emailed me directly and I would have done it for you. I know you know how to find me.

Please let me clarify that it’s quite easy to cancel pending transfers in the Moniker system.

BGray – Are you opening a help ticket?

Trader – You stated you opened a help ticket. I cannot believe it wasn’t addressed/answered for a month.

Dvdrip – You know that’s not true! Moniker does care about its clients! What names failed to renew? Did you open a help ticket on this?

Thanks Ohkus!

Gorlov – Moniker has NEVER had a domain stolen! We are the only registrar that has never had their systems hacked!

If anyone is still having issues I ask that you either send me an email directly to Bari@Moniker.com or open a help ticket inside your Moniker account.

Thanks

When you click cancel do you get a refund for the failed transfer?