Moniker lost my domain, then charged a recover fee

**tres** · 07-10-2009, 02:35 PM

I transferred a domainsto moniker on July of 2007. The domain was "lost" and my contact information was replace with Moniker / Oversee account information.

After two years and numerous support tickets and phone calls Moniker managed to find my domain and billed me a "recovery fee" equal to seven years registration.

Wonderful.

**Banned: dn-101** · 07-10-2009, 04:34 PM

Moniker is running it's operations out of Nigeria

**Tia Wood** · 07-10-2009, 04:44 PM

This sounds familiar.

**Devil Dog** · 07-10-2009, 05:05 PM

Find your domain? Where'd it goto? Fall off the internet?

**tres** · 07-10-2009, 05:12 PM

Originally Posted by Devil Dog

Find your domain? Where'd it goto? Fall off the internet?

Into their parking account.

**ohkus** · 07-12-2009, 09:51 AM

Did you ever email Bari as she has always been responsive, I'd be quite surprised if she couldn't get this cleared up in two years...

**tres** · 07-12-2009, 10:19 AM

Originally Posted by Auraka

Did you ever email Bari as she has always been responsive, I'd be quite surprised if she couldn't get this cleared up in two years...

No.. I figured close to a dozen phone calls, multiple support tickets, emailing my "account represntative" would have been enough. Their support center is completly powerless to provide a solution and basicly just refused to anything. The frustration factor is unbelievable.

Moniker could take a lesson from Enom ( haven't had to call them since Registerly imploded ).

**INVIGOR** · 07-12-2009, 11:09 AM

Originally Posted by tres

No.. I figured close to a dozen phone calls, multiple support tickets, emailing my "account represntative" would have been enough. Their support center is completly powerless to provide a solution and basicly just refused to anything. The frustration factor is unbelievable.
.

But you figured a post here after the fact would gain you what? The purpose of this forum is to address issues like this as they occur, not after the fact. Knowing Bari is here to address issues and you not taking advantage of that service, I cannot particularly feel sorry for you.

I know you utilized the appropriate channels, but you did not use ALL the channels.

**tres** · 07-12-2009, 12:19 PM

Originally Posted by wmloz

But you figured a post here after the fact would gain you what? The purpose of this forum is to address issues like this as they occur, not after the fact. Knowing Bari is here to address issues and you not taking advantage of that service, I cannot particularly feel sorry for you.

I know you utilized the appropriate channels, but you did not use ALL the channels.

I'm not looking for your sympathy. WTF should I have to hunt down "bari" @ dnforum when my own account executive didn't do anything. As a matter of fact I spoke to Xazier ( sp?) this week and he remembered me calling over a year ago ( when he promised to follow up and solve the problem ) and still DID NOTHING.

Remeber when you could call Moniker and talk with someone that worked at the company, not a call center and actually get your problem solved? Those days are gone.

They have a great ( not the best ) interface for managing domains but what good is it when their support sucks so bad.

**INVIGOR** · 07-12-2009, 01:29 PM

You'll take the time to post a moan after the fact, but won't take the time when you have a problem. Apparently your account exec is not as effective as Bari. Reason enough in my book to 'hunt down' Bari. Unless of course you're ok with the additional fees, and obviously you are not.

I have to 100% agree the new support system stinks. All the more reason to utilize other measures available to resolve issues.

I have an issue right now as we speak with a .cn not transfering into my account. You can bet I will 'hunt' bari down to get this resolved.

**tres** · 07-12-2009, 04:29 PM

Originally Posted by wmloz

You'll take the time to post a moan after the fact, but won't take the time when you have a problem. Apparently your account exec is not as effective as Bari. Reason enough in my book to 'hunt down' Bari. Unless of course you're ok with the additional fees, and obviously you are not.

I have to 100% agree the new support system stinks. All the more reason to utilize other measures available to resolve issues.

I have an issue right now as we speak with a .cn not transfering into my account. You can bet I will 'hunt' bari down to get this resolved.

I realize your friends with the folks at Monkier but I didn't post to get your feedback or help from Bari. I posted so others know what to expect when considering moniker as a registrar.

TWO YEARS to fix the problem is enough. You don't have to agree but the facts are what they are. That's my last word on the matter.

**INVIGOR** · 07-12-2009, 04:55 PM

LOL! Yeah, Bari and I are old chums. We go waaaaay back...

Seriously...

**ohkus** · 07-12-2009, 05:02 PM

Originally Posted by tres

I realize your friends with the folks at Monkier but I didn't post to get your feedback or help from Bari. I posted so others know what to expect when considering moniker as a registrar.

TWO YEARS to fix the problem is enough. You don't have to agree but the facts are what they are. That's my last word on the matter.

Umm neither of us are "friends" with Moniker but we don't see why if there is avenue to solve a problem you don't explore it.

**tres** · 07-12-2009, 05:37 PM

Originally Posted by Auraka

Umm neither of us are "friends" with Moniker but we don't see why if there is avenue to solve a problem you don't explore it.

Seriously, two years later... I as a customer should have found "bari", and had him / her fix the problem Moniker's support "team" and my account executive ignored, swept under the carpet, lied about for TWO YEARS.

Your trying to put this back on me by saying I didn't do pursue every avenue after two years of arguing with Moniker...WTF is wrong with you?

**Raider** · 07-12-2009, 06:00 PM

Originally Posted by wmloz

But you figured a post here after the fact would gain you what? The purpose of this forum is to address issues like this as they occur, not after the fact. Knowing Bari is here to address issues and you not taking advantage of that service, I cannot particularly feel sorry for you.

I know you utilized the appropriate channels, but you did not use ALL the channels.

I understand your point, but many of us prefer to work out our problems and exhaust all our options before resorting to posting on a Forum.... I don't think a Forum should be used as a support center like many members like to use it as.

I think it's pretty sad that we have to post our problems here to ask a PR rep to resolve them. I think it says a lot about the Registrar.

**ohkus** · 07-12-2009, 06:36 PM

Originally Posted by tres

Seriously, two years later... I as a customer should have found "bari", and had him / her fix the problem Moniker's support "team" and my account executive ignored, swept under the carpet, lied about for TWO YEARS.

Your trying to put this back on me by saying I didn't do pursue every avenue after two years of arguing with Moniker...WTF is wrong with you?

I'm not trying to put this back on you, I definitely think Moniker has customer support issues and if you look at my previous threads you'll realize this. I was trying to give you an option that may solve this issue and get you your money back.

Raider,

You've seen my previous threads so I think you know where I stand.

**INVIGOR** · 07-13-2009, 12:27 AM

NTF is wrong with me...just get my shit fixed and it doesnt take two damn years and extra cash... That's all. Sorry, but i'm convinced you're a 'victim' whiner just like my ex.

Years ago when we got divorced she got a judgement. We agreed all she had to do was go by the restaurant every friday and get some cash for a certain period of time. Of course, that was not the way the letter of the law (divorce decree) said to do it. To this day, she *****es about the 7k she never got. I think it was her inability to think outside the box and the narrow eyes. It was right there in front of her all the time.

Sound familiar? You go on living in a rule-riddled box that doesn't always deliver the best or the desired results.

If everyone thought like you, we'd still be trying to get to the moon, but of course, you probably still think we didn't.

In the words of Red... (I know, you don't get it...not surprised. You're still in ur box following the instructions).

**tres** · 07-13-2009, 10:13 AM

Originally Posted by wmloz

NTF is wrong with me...just get my shit fixed and it doesnt take two damn years and extra cash... That's all. Sorry, but i'm convinced you're a 'victim' whiner just like my ex.

Good for you. My first and only wife still thinks I'm grand and worth every penny after 20+ years.

Maybe next time you'll take the time to read the post and see I got my domain back.. it was the "recovery" fee equal to seven years registration that pissed me off. Considering I transfer the domain to moniker on 07 it's pretty hard to justify.

**INVIGOR** · 07-13-2009, 11:30 AM

I did read your post and I did see that you got it back; hence the reason I thought your post TWO years after the fact was pointless when you had a recourse you could have utilized but decided not to anytime during those two years. You post afterwards in an effort to degrade a pretty good company.

With regard to your PM

¨"Your a real piece of work.

If you took the time to read the full post you would realize I recovered my domain.. it was the fact they "lost it" and then charged me a recovery fee that pissed me off. People should be aware of the dirty deeds and bad support."

I sincerely doubt you´re going to get a lot of support from members here with regard to Moniker´s "dirty deeds and bad support". They may not be perfect, but I beleive for most of us who use them, we are for the most part satisifed, AND when there is an issue that can´t be resolved through the normal channels, the rep on this forum, Bari, is always eager to help out. In fact, if you approached her I´m farily sure she´d look into it and get your "recovery fees" back, but that is apparently not on your agenda.

Wasn´t is about 8 posts ago you said "That's my last word on the matter?"

And please, don´t PM me. Nothing we´re discussing I´m not pleased to discuss in an open forum, and from the looks of it, nothing I´d be looking forward to receiving from you.

**tres** · 07-13-2009, 11:45 AM

Com·plaint: a cause of discontent. Two years, hours of frustration and a recovery fee.

Whine: a feeble, peevish complaint. You didn't try everything... you should have contact the PR department..

Originally Posted by wmolz

I sincerely doubt you´re going to get a lot of support from members here with regard to Moniker´s "dirty deeds and bad support". They may not be perfect, but I beleive for most of us who use them, we are for the most part satisifed, AND when there is an issue that can´t be resolved through the normal channels, the rep on this forum, Bari, is always eager to help out. In fact, if you approached her I´m farily sure she´d look into it and get your "recovery fees" back, but that is apparently not on your agenda.

What make you think I'm looking for your support or sympathy. You labor under the nee-jerk conclusion that I expect moniker to do anything more then they have.

Moniker has a great interface for managing domains. They used to have decent support. If your looking for a registrar or unsatisfied customer, you might consider buying a reseller account at enom. It's not a perfect solution but in my experience, Enom support has always been helpful and effective. Their interface is about 99% as good as monikers.

While you may not need Monikers support often, when you do expect problems and frustration for anything but simple problems. Even wmolz agrees..

Originally Posted by wmolz

.. I definitely think Moniker has customer support issues...