GoDaddy Support - is anyone home?

[tomh]

Hi

Can anyone help me get in touch with a human at GoDaddy support?

I accidentally registered a bid of US$8,000 instead of US$80 three days before the end of an auction.


I emailed TDNAM support straight away explaining the error. And again twice afterwards.

However, by the time the auction closed 3 days later I had not heard from TDNAM beyond an automated responses.


And now I have “won” the name and have a bill for more than US$4,000. This is a lot more than the US$80 I was prepared and intending to bid. Moreover, the auction closed almost three days after I first wrote explaining the error.



Does anyone have the email of a real person at TDNAM who may be able to deal with my issue?


Also, has anyone experienced anything similar when dealing with Godaddy / TDNAM?





I would be grateful.


thanks for your time



tom


ps: Webmaster, I have tried to put this post in the right place. But please move if necessary. thanks

[stewie]

you should have called them instantly for that... not sure what can be done but at least a quick call to support ... Live 24/7 Sales & Support (480)505-8877

this number is on top of the GoDaddy website

Good Luck

[tomh]

I live in Hong Kong. Did try to call support but six minute wait etc....

This is why I would be grateful for an email of a real human at GoDaddy.com - if at all possible.

thanks

[Go Daddy]

Hi

Can anyone help me get in touch with a human at GoDaddy support?

I accidentally registered a bid of US$8,000 instead of US$80 three days before the end of an auction.


I emailed TDNAM support straight away explaining the error. And again twice afterwards.

However, by the time the auction closed 3 days later I had not heard from TDNAM beyond an automated responses.


And now I have “won” the name and have a bill for more than US$4,000. This is a lot more than the US$80 I was prepared and intending to bid. Moreover, the auction closed almost three days after I first wrote explaining the error.



Does anyone have the email of a real person at TDNAM who may be able to deal with my issue?


Also, has anyone experienced anything similar when dealing with Godaddy / TDNAM?





I would be grateful.


thanks for your time



tom


ps: Webmaster, I have tried to put this post in the right place. But please move if necessary. thanks

PM sent with contact information for Go Daddy person who can look into this for you.

Thanks,
Go Daddy

[tomh]

Hi Rod

thanks very much indeed. I appreciate your quick response and look forward to reporting on a happy outcome.

best

tom

[stewie]

There you go...

Good Luck Tom

[tomh]

Thanks Stewie

I'll let you know how it goes.

tom

Hi,

Big thanks to Rod and Stewie who helped me get in touch with Joe Styler at GoDaddy support. Once I contacted Joe, he took care of my problem with speed and professionalism.

thanks guys

tom