NO response from Godaddy in 3 days - DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars

**Namefox** · 06-25-2009, 12:29 PM

I have requested an authorization code from godaddy three times for a domain I sold. The new owner wants to transfer out. I have clicked on the request authorization code button three times, gotten a confirmation email from them three times but I have not gotten an authorization code yet. I checked my email and it is correct.

No here is the kicker. I have sent in a support request three times as well and each time it says I will get a response back shortly ie. 1 hour up to 5 hours. I have not heard nothing back from them at all.

My customer is getting upset since this is usually a simple process and now I am getting pissed off.

Please help with this issues.

**theinvestor** · 06-25-2009, 12:30 PM

Call them

**Namefox** · 06-25-2009, 01:13 PM

Simple solution that I already tried. I was on hold for about 20 minutes and hung up. I shouldn't have to call them when there email support system said they would get back to me in about 4 hours three days ago. Seriously considering moving my domains all over to Moniker.

**theinvestor** · 06-25-2009, 01:17 PM

To be honest...they will eventually reply...but that's why if you own a lot of domains you should not consider using godaddy. It's a hassle....and the phone call is long distance so i understand how frustrating it is, but if you want it resolved...the best option is calling them.

**Go Daddy** · 06-25-2009, 02:31 PM

Sent you a PM. Please call that number and we'll figure out what's going on ASAP.

**Namefox** · 06-25-2009, 02:35 PM

Thank you for your attention to this.

**domaingeneration** · 07-02-2009, 10:54 PM

With all due respect to those who're associated with GD, from personal experience, if possible, don't go with GD or domainswithproxy. They're big, however, t's usually more of a hassle/headache dealing with them than registrars like Moniker, Dotster ...

DG

**Doc Com** · 07-03-2009, 12:13 AM

Quote:

Originally Posted by SEOspecialist.ca

I shouldn't have to call them when there email support system said they would get back to me in about 4 hours three days ago. Seriously considering moving my domains all over to Moniker.

You should feel honored in over a year and a half, that YOU are their 27th response.

**Onward** · 07-03-2009, 12:23 AM

I have to say...with 1000's of names...I do not have one issue with godaddy.com . You really need to get an account rep. They are really amazing. if you have trouble getting one....I will give you mine...he will take care of you.

**Namefox** · 07-03-2009, 12:32 AM

Issue has been dealt with by Godaddy on this forum. Thanks for you attention to this matter. Faith restored...

**Onward** · 07-03-2009, 12:39 AM

Quote:

Originally Posted by SEOspecialist.ca

Issue has been dealt with by Godaddy on this forum. Thanks for you attention to this matter. Faith restored...

Still...get an account rep....Just do it!

**doc24** · 07-03-2009, 02:35 AM

GD is no problem with me. Been there for several years. Get an account rep

**myst woman** · 07-03-2009, 11:53 AM

if i published some of the stuff from my legal file boxes full of godaddy issues...i have actually gotten better support & advice from this board about godaddy than godaddy themselves. something wrong with that folks!

bt it seems maybe every hosting has its drawbacks so p00.

**Namefox** · 07-03-2009, 01:51 PM

Quote:

Originally Posted by onward

still...get an account rep....just do it!

ok...ok

**Go Daddy** · 07-07-2009, 03:11 PM

The Customer Support Group at Go Daddy is truly fantastic. They not only support general domain questions, but also the many different products that Go daddy has... and they do it 24 hours a day, 365 days a year! Of the 6+ million customers at Go Daddy, a significant percentage are not domain investors and therefore our general support group is not well versed in dealing with concerns or issues that can arise with larger portfolio customers or investors.

As some members have pointed out (Thank you!), having an Account Manager assigned to your account will make a great deal of difference. Call the number below and speak with someone to see if it would be a benefit for you to have an assigned account manager.

06-25-2009, 12:29 PM	#1 (permalink)
Namefox Namefox Last Online: Today 12:27 AM iTrader: (96) Join Date: Feb 2005 Posts: 3,908 DNF$: 998 Location: US/Canada	NO response from Godaddy in 3 days I have requested an authorization code from godaddy three times for a domain I sold. The new owner wants to transfer out. I have clicked on the request authorization code button three times, gotten a confirmation email from them three times but I have not gotten an authorization code yet. I checked my email and it is correct. No here is the kicker. I have sent in a support request three times as well and each time it says I will get a response back shortly ie. 1 hour up to 5 hours. I have not heard nothing back from them at all. My customer is getting upset since this is usually a simple process and now I am getting pissed off. Please help with this issues. __________________ Buyers always responsible for associated transfer costs. 3Dvideos.ca \| 3Ds.ca \| 3Dtelevisions.ca \| 3Dcomputers.ca \| 3Dphones.ca \| 3Dhometheatre.ca \| 3DHD.ca

06-25-2009, 01:13 PM	#3 (permalink)
Namefox Namefox Last Online: Today 12:27 AM iTrader: (96) Join Date: Feb 2005 Posts: 3,908 DNF$: 998 Location: US/Canada	Simple solution that I already tried. I was on hold for about 20 minutes and hung up. I shouldn't have to call them when there email support system said they would get back to me in about 4 hours three days ago. Seriously considering moving my domains all over to Moniker. __________________ Buyers always responsible for associated transfer costs. 3Dvideos.ca \| 3Ds.ca \| 3Dtelevisions.ca \| 3Dcomputers.ca \| 3Dphones.ca \| 3Dhometheatre.ca \| 3DHD.ca

06-25-2009, 02:31 PM	#5 (permalink)
Go Daddy GoDaddy.com Name: Go Daddy Last Online: 10-23-2009 03:08 AM iTrader: (0) Join Date: Oct 2008 Posts: 36 DNF$: 3,236 Location: Scottsdale, AZ Country:	Sent you a PM. Please call that number and we'll figure out what's going on ASAP. __________________ GoDaddy.com 480-463-8385 Use code DNF2 for $7.39 .COM domains Last edited by Go Daddy; 06-25-2009 at 02:50 PM..

06-25-2009, 02:35 PM	#6 (permalink)
Namefox Namefox Last Online: Today 12:27 AM iTrader: (96) Join Date: Feb 2005 Posts: 3,908 DNF$: 998 Location: US/Canada	Thank you for your attention to this. __________________ Buyers always responsible for associated transfer costs. 3Dvideos.ca \| 3Ds.ca \| 3Dtelevisions.ca \| 3Dcomputers.ca \| 3Dphones.ca \| 3Dhometheatre.ca \| 3DHD.ca

07-03-2009, 12:23 AM	#9 (permalink)
Onward Last Online: Today 12:10 PM iTrader: (45) Join Date: Jul 2006 Posts: 3,051 DNF$: 15,826 Location: Washington DC Country:	I have to say...with 1000's of names...I do not have one issue with godaddy.com . You really need to get an account rep. They are really amazing. if you have trouble getting one....I will give you mine...he will take care of you. __________________ . Find out who is sending that anonymous offer... Search their e-mail address across over 40 social & business networking sites, blogs and forums.

06-25-2009, 12:30 PM	#2 (permalink)
theinvestor Platinum Lifetime Member Last Online: Today 01:50 PM iTrader: (34) Join Date: Nov 2007 Posts: 3,293 DNF$: 0 Location: Toronto, Canada Country:	Call them

06-25-2009, 01:17 PM	#4 (permalink)
theinvestor Platinum Lifetime Member Last Online: Today 01:50 PM iTrader: (34) Join Date: Nov 2007 Posts: 3,293 DNF$: 0 Location: Toronto, Canada Country:	To be honest...they will eventually reply...but that's why if you own a lot of domains you should not consider using godaddy. It's a hassle....and the phone call is long distance so i understand how frustrating it is, but if you want it resolved...the best option is calling them.

07-02-2009, 10:54 PM	#7 (permalink)
domaingeneration DNF Member Last Online: 11-18-2009 12:24 AM iTrader: (0) Join Date: Feb 2006 Posts: 257 DNF$: 3,906	With all due respect to those who're associated with GD, from personal experience, if possible, don't go with GD or domainswithproxy. They're big, however, t's usually more of a hassle/headache dealing with them than registrars like Moniker, Dotster ... DG

07-03-2009, 12:32 AM	#10 (permalink)
Namefox Namefox Last Online: Today 12:27 AM iTrader: (96) Join Date: Feb 2005 Posts: 3,908 DNF$: 998 Location: US/Canada	Issue has been dealt with by Godaddy on this forum. Thanks for you attention to this matter. Faith restored... __________________ Buyers always responsible for associated transfer costs. 3Dvideos.ca \| 3Ds.ca \| 3Dtelevisions.ca \| 3Dcomputers.ca \| 3Dphones.ca \| 3Dhometheatre.ca \| 3DHD.ca

07-03-2009, 02:35 AM	#12 (permalink)
doc24 Tortured Domain Maniac Name: Doc Last Online: 11-17-2009 01:04 PM iTrader: (17) Join Date: Jun 2006 Posts: 332 DNF$: 3,383 Location: USA Country:	GD is no problem with me. Been there for several years. Get an account rep

07-03-2009, 11:53 AM	#13 (permalink)
myst woman Platinum Lifetime Member Last Online: Today 01:25 PM iTrader: (22) Join Date: Sep 2005 Posts: 999 DNF$: 1,145 Location: Los Angeles Country:	if i published some of the stuff from my legal file boxes full of godaddy issues...i have actually gotten better support & advice from this board about godaddy than godaddy themselves. something wrong with that folks! bt it seems maybe every hosting has its drawbacks so p00. __________________ lotrblog.com

07-07-2009, 03:11 PM	#15 (permalink)
Go Daddy GoDaddy.com Name: Go Daddy Last Online: 10-23-2009 03:08 AM iTrader: (0) Join Date: Oct 2008 Posts: 36 DNF$: 3,236 Location: Scottsdale, AZ Country:	The Customer Support Group at Go Daddy is truly fantastic. They not only support general domain questions, but also the many different products that Go daddy has... and they do it 24 hours a day, 365 days a year! Of the 6+ million customers at Go Daddy, a significant percentage are not domain investors and therefore our general support group is not well versed in dealing with concerns or issues that can arise with larger portfolio customers or investors. As some members have pointed out (Thank you!), having an Account Manager assigned to your account will make a great deal of difference. Call the number below and speak with someone to see if it would be a benefit for you to have an assigned account manager. __________________ GoDaddy.com 480-463-8385 Use code DNF2 for $7.39 .COM domains

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode