I'm a big fan of GoDaddy. While I agree your experience sounds rediculous they're actually a great registrar.
What I like most about GoDaddy is that it's easy to do global changes like Nameserver. Using someone like 1&1 you have to select each name individually. GoDaddy is also supported by DNZoom - which is the best domain management software on the planet.
Sounds like their customer service procedures could use some work.







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