Help wanted, how Can I transfer-out my domains?

[xserver]

When I try to transfer-out, Netsol told me :

"
Dear Network Solutions® Customer,

We were unable to process the request to transfer Domain Name: FUAA.COM to another domain name service provider.

Specifically, the domain name registration(nsWebAddress™) was not eligible for transfer because :the domain name is on account lock with Network Solutions. Please contact Network Solutions Customer Service to resolve the issue. Once the issue is resolved, you will need to resubmit the transfer request with your new domain name service provider.

If you have any questions, please contact Customer Service at registrar@networksolutions.com.

Network Solutions® is committed to delivering high quality services to meet your online needs. We hope to continue to serve you in the future.


Sincerely,

Network Solutions® Customer Support
http://www.networksolutions.com/help/index.jsp

"

[silentg]

Have you checked to see if you have the Transfer lock turned off?

[xserver]

the Transfer lock turned off!

and today I received another e-mail:
"
......
We have received your request to remove the Transfer Lock on your domain name FUAA.COM . In order to remove the lock we must first validate you as the rightful contact on the account.



- Since your name is registered under an individual account please supply a signed statement requesting the lock be removed from the applicable domain names along with a scanned color copy of state issued ID or Passport. The signature on your ID should match the signature on the request.



Please email this information directly to me at fguida@networksolutions.com. Upon receipt, validation will occur and the lock will be removed within 24 hours.
......
"

what does ns want?

[Acro]

I hate to say it but it seems that your locale plays a role in extended measures in validating account ownership. Did you contact support?

[katherine]

So is it a customer retention ploy or a genuine validation of account ownership ?

Perhaps netsol think they are so good they don't understand why anyone would want to transfer away in the first place.