Out of the office

[Mike Robertson]

Hi all,

Just a quick note to let you all know that I will be out of the office as of this Friday, (Australian time) heading to TRAFFIC NYC. I don't get back to the office until November 11. I'll still try and action all emails during the week of Traffic, but after that I'm going to try and "disconnect" for a week and have a vacation.

If you need assistance with anything during that time, it's best to email support@fabulous.com

Cheers,

Mike

[Acro]

Hey Mike - something odd is happening with email notifications from Fabulous, following renewals. I get no emails, not even after emailing support.

Anyone else has this problem?

Edit: I get no response from support@fabulous using an alternate email account. Something is going on with the Fabulous mail server.

[Mike Robertson]

Hi Acro,

I've checked the system, and emails have been issued.

I have just responded to the email you sent to support@fabulous.com.

Cheers,

Mike
Fabulous.com

Hey Mike - something odd is happening with email notifications from Fabulous, following renewals. I get no emails, not even after emailing support.

Anyone else has this problem?

Edit: I get no response from support@fabulous using an alternate email account. Something is going on with the Fabulous mail server.

[Acro]

Mike, responded to your personal account. Having checked my mailbox by sending emails to it from a couple of different locations, it seems that somehow email from Fabulous doesn't make it through.

[Mike Robertson]

Hi Acro,

Thanks for the response.

Looks like it’s a network wide problem. I just tried sending myself a system email and it didn’t come through.

I have escalated the issue to our Tech team. I’ll let you know as soon as I hear back from them.

I’m sorry for any inconveniences and hope to have the matter resolved ASAP.

Cheers,

Mike
Fabulous.com

[tonyk2000]

Email issue is very serious, maybe Fab. should set alternate e-mail channel for FabulousDomains - I mean that DDN buyers now may not receive their purchase confirmations (or even access passwords or anything related with their purchases?). Domainers can wait a little, or check their Fab. account for an archive of system emails, or read this forum or even send a PM to Mike (like I just did, Mike you have a PM), but the situations with regular DDN customers is different :(

[Mike Robertson]

Thanks for the note tonyk2000 and feedback. Just wanted to provide some more information on this issue, I can see that the system emails are being created in the database, but for some reason they are not being sent.

I'm hoping that once they have resolved the issue that they can also re-issue all emails that were created since the problem first occurred.

I will keep everyone posted as I hear more.

Again, sorry for any inconveniences.

Mike
Fabulous.com


UPDATE: The issue has since been resolved and all emails resent. If there's any further problems, let me know.

Cheers,

Mike
Fabulous.com

[Acro]

Thank you Mike, all is good. I appreciate the quick resolution of this issue.