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Old 09-25-2006, 07:44 AM   #1 (permalink)
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Some domains not resolving!

After checking my stats today, I noticed that my traffic dropped yesterday by app. 70%. After checking some of my domains, I noticed that most of them are not resolving. I just wrote to DS about this.
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Old 09-25-2006, 11:59 AM   #2 (permalink)
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Re: Some domains not resolving!

My stats are basically zero...so yes, something is wrong with DS - it actually started last night.

Glad to know I'm not the only one.
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Old 09-25-2006, 12:00 PM   #3 (permalink)
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Re: Some domains not resolving!

Today are stats delayed, and on DS Dashboard is this:

Sep 22nd 2006

Proredirect Name Server Issue – Credits Posted

Credits have been posted for accounts that were affected because of the name server problem that happened on Sept 19th. You can view the credits in the ‘Revenue Adjustments’ column in the Daily report under the Reports tab.

Again, we apologize for any inconvenience caused and thank you for your patience.

If you have any questions, please contact your account manager or email us at DSsupport@revenue.net.
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Old 09-25-2006, 12:11 PM   #4 (permalink)
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Re: Some domains not resolving!

Quote:
Originally Posted by denny007 View Post
Today are stats delayed, and on DS Dashboard is this:

Sep 22nd 2006

Proredirect Name Server Issue – Credits Posted

Credits have been posted for accounts that were affected because of the name server problem that happened on Sept 19th. You can view the credits in the ‘Revenue Adjustments’ column in the Daily report under the Reports tab.

Again, we apologize for any inconvenience caused and thank you for your patience.

If you have any questions, please contact your account manager or email us at DSsupport@revenue.net.

That's an older problem. This one started 23-24.
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Old 09-25-2006, 12:21 PM   #5 (permalink)
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Re: Some domains not resolving!

last domainsponsor update was sunday sept 24 2006 at 1: 30 pm EST.

i notified DS about this problem around 5 pm est yesterday

no reply or any posting on their website.
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Old 09-25-2006, 12:27 PM   #6 (permalink)
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Re: Some domains not resolving!

Quote:
Originally Posted by fab View Post
That's an older problem. This one started 23-24.
yeah I know is not first time DS has delayed stats
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Old 09-25-2006, 06:59 PM   #7 (permalink)
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Re: Some domains not resolving!

This is now on the dashboard:

Quote:
Sep 25th 2006

Delays in Stats Updates - Sunday Sept 24th & Monday Sept 25th

Please note - Stats for Sept 24th - Sunday and Sept 25th - Monday have not been updated on the website.

We are working on the issue and will notify you when it has been resolved. Please note that this does not affect your domain's actual performance in any way.

We apologize for any inconvenience and thank you for your patience.
Good news, because I was getting worried, my revenue stopped for about 8 hours yesterday and I have made about 10% of my normal revenue so far today.
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Old 09-26-2006, 04:15 AM   #8 (permalink)
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Re: Some domains not resolving!

my stats from the 24th are now correct and stats from the 25th seem to be about 50% updated as well
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Old 09-26-2006, 05:55 PM   #9 (permalink)
 
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Re: Some domains not resolving!

Stats from the 25th are different in different views.
Try checking the daily reports.
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Old 09-27-2006, 03:36 AM   #10 (permalink)
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Re: Some domains not resolving!

My stats seem to have been corrected.
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Old 09-27-2006, 06:31 AM   #11 (permalink)
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Re: Some domains not resolving!

My stats are still not accurate as of the 22nd. The detailed portfolio view doesn't add up to the total for the day. This has been fixed for the 25th but other days are off from $0.11 to high 4 digits.

This seems to happen every month lately. DS always gets it updated but it can be frustrating.
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Old 09-27-2006, 06:37 AM   #12 (permalink)
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Re: Some domains not resolving!

Well, what I like about them, is that they take responsibility for their errors, and always seem to compensate the users, which I don't see by others.
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