Buydomains.com not responding?! - DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars

**Lucky Luke** · 02-16-2009, 05:14 AM

Hey guys,

I've purchased a domain at buydomains.com on the 4th of february, paid for it directly by creditcard. One day later I received some mail offering hosting and other paid services, with the message I should receive ownership of the domain within the next few days. On the 12th of february I wrote Alegria Pierce, who's working for buydomains, that I haven't received any additional information since then and asked for an update on the current situation. As no answer came I wrote another email on the 14th of this month, this time I included the email adress sales@buydomains.com as well, I haven't received any kind of answer until now.

Do you guys have any experiences with buydomains.com? Is it normal that you pay for a domain and don't hear anything for 12 days? I'm kinda having a funny feeling about the whole thing, as they're not answerring I decided to take it to the board.

**stewie** · 02-16-2009, 06:32 AM

Never had a problem, try calling them by phone.

keep us posted
Thx

**Carter** · 02-16-2009, 06:40 AM

Quote:

Originally Posted by stewie

Never had a problem, try calling them by phone.

keep us posted
Thx

Agree with Stewie I never had a problem call them.

**URLtrader** · 02-16-2009, 06:55 AM

I offered to buy a domain at 8.30 AM yesterday in an email. It has been almost 23 hours. I am still waiting for a response.

**NetworkMsia** · 02-16-2009, 09:04 AM

never had any problems.
should be solved MAX within 3 days usually

**Acro** · 02-16-2009, 09:35 AM

Valentine's day, now President's day. Wait until tomorrow.

**Lucky Luke** · 02-16-2009, 09:43 AM

Well, it's been 12 days now, kind of long for a simple transfer. What me disturbs most, is the fact that they don't send any kind of reply on the previous mails I've send, even a "we'll look into it" would have done the trick.

I've send them another message today through their customer support, will wait and see if they'll react to that. If not, I'll give them a call.

**Acro** · 02-16-2009, 09:50 AM

Kidding aside (about the holidays) I never had to wait more than 24 hours. Maybe your emails are being spamblocked; your best move would be to call them.

**Onward** · 02-16-2009, 09:59 AM

I've never had an issue with them not responding...maybe have had issues with them contacting me too much actually.

Just pick up the phone and call them tomorrow.

**an service** · 02-17-2009, 05:16 PM

Hi, I am the customer service manager for BuyDomains and Afternic and I'd be happy to explain the chain of events that caused this breakdown in communication. I am currently in the process of sending you an email to explain how it happened and what we have done to remedy the situation. End result is the domain was re-instated and in escrow. My apologies, any questions can go directly to me at tbonehill@namemedia.com.

**Carter** · 02-17-2009, 05:40 PM

Quote:

Originally Posted by an service

Hi, I am the customer service manager for BuyDomains and Afternic and I'd be happy to explain the chain of events that caused this breakdown in communication. I am currently in the process of sending you an email to explain how it happened and what we have done to remedy the situation. End result is the domain was re-instated and in escrow. My apologies, any questions can go directly to me at tbonehill@namemedia.com.

Welcome to DNForum!

02-16-2009, 05:14 AM	#1 (permalink)
Lucky Luke Platinum Lifetime Member Last Online: 02-16-2009 10:34 PM iTrader: (4) Join Date: Jul 2004 Posts: 18 DNF$: 51	Buydomains.com not responding?! Hey guys, I've purchased a domain at buydomains.com on the 4th of february, paid for it directly by creditcard. One day later I received some mail offering hosting and other paid services, with the message I should receive ownership of the domain within the next few days. On the 12th of february I wrote Alegria Pierce, who's working for buydomains, that I haven't received any additional information since then and asked for an update on the current situation. As no answer came I wrote another email on the 14th of this month, this time I included the email adress sales@buydomains.com as well, I haven't received any kind of answer until now. Do you guys have any experiences with buydomains.com? Is it normal that you pay for a domain and don't hear anything for 12 days? I'm kinda having a funny feeling about the whole thing, as they're not answerring I decided to take it to the board.

02-16-2009, 06:32 AM	#2 (permalink)
stewie DNF Member Last Online: Yesterday 07:07 PM iTrader: (46) Join Date: Jan 2007 Posts: 2,115 DNF$: 29 Location: Canada Country:	Never had a problem, try calling them by phone. keep us posted Thx __________________ . . . Buying LLL.ca & LLLL.com /generic domains, pm w/pricing...thx

02-16-2009, 06:55 AM	#4 (permalink)
URLtrader DNF Addict Last Online: Today 08:37 AM iTrader: (13) Join Date: Aug 2002 Posts: 1,793 DNF$: 2,581 Location: NYC	I offered to buy a domain at 8.30 AM yesterday in an email. It has been almost 23 hours. I am still waiting for a response. __________________ Bra.info, Figure.info,Genetics.us,Genome.us, Biometrics.us,Nanotech.us, HollywoodTimes.com, DNAcode.com,GeneticTechnology.com are on sale.

02-16-2009, 09:04 AM	#5 (permalink)
NetworkMsia Platinum Lifetime Member Last Online: Today 01:21 AM iTrader: (12) Join Date: Jan 2007 Posts: 379 DNF$: 1,150 Location: On the moon Country:	never had any problems. should be solved MAX within 3 days usually __________________ Business announcements

02-16-2009, 09:35 AM	#6 (permalink)
Acro Bloody lovely Last Online: 11-21-2009 08:07 PM iTrader: (394) Join Date: Feb 2004 Posts: 23,903 DNF$: 4,071 Location: USA Country:	Valentine's day, now President's day. Wait until tomorrow. __________________ DomainGang.com - Domainers' Most Awesome News Source Acroplex - Web & Graphics Acro.net - My Blog My Countdown Counting down to: Snapnames rebate hitting my mailbox 79 days 13 hours 28 minutes

02-16-2009, 09:43 AM	#7 (permalink)
Lucky Luke Platinum Lifetime Member Last Online: 02-16-2009 10:34 PM iTrader: (4) Join Date: Jul 2004 Posts: 18 DNF$: 51	Well, it's been 12 days now, kind of long for a simple transfer. What me disturbs most, is the fact that they don't send any kind of reply on the previous mails I've send, even a "we'll look into it" would have done the trick. I've send them another message today through their customer support, will wait and see if they'll react to that. If not, I'll give them a call.

02-16-2009, 09:50 AM	#8 (permalink)
Acro Bloody lovely Last Online: 11-21-2009 08:07 PM iTrader: (394) Join Date: Feb 2004 Posts: 23,903 DNF$: 4,071 Location: USA Country:	Kidding aside (about the holidays) I never had to wait more than 24 hours. Maybe your emails are being spamblocked; your best move would be to call them. __________________ DomainGang.com - Domainers' Most Awesome News Source Acroplex - Web & Graphics Acro.net - My Blog My Countdown Counting down to: Snapnames rebate hitting my mailbox 79 days 13 hours 28 minutes

02-16-2009, 09:59 AM	#9 (permalink)
Onward Last Online: Today 09:44 AM iTrader: (45) Join Date: Jul 2006 Posts: 3,049 DNF$: 15,818 Location: Washington DC Country:	I've never had an issue with them not responding...maybe have had issues with them contacting me too much actually. Just pick up the phone and call them tomorrow. __________________ . Find out who is sending that anonymous offer... Search their e-mail address across over 40 social & business networking sites, blogs and forums.

02-17-2009, 05:16 PM	#10 (permalink)
an service Platinum Lifetime Member Last Online: 11-09-2009 06:21 PM iTrader: (0) Join Date: Feb 2009 Posts: 23 DNF$: 10 Location: waltham	Hi, I am the customer service manager for BuyDomains and Afternic and I'd be happy to explain the chain of events that caused this breakdown in communication. I am currently in the process of sending you an email to explain how it happened and what we have done to remedy the situation. End result is the domain was re-instated and in escrow. My apologies, any questions can go directly to me at tbonehill@namemedia.com.

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