domain stolen from register.com to godaddy.com

[Bashar]

Hello,

one of my customers got a domain with register.com and for some reason some hacker got his passwords and transfered the domain away to GoDaddy.com

after he contacted register.com to re-claim his domain back "as per icann rules they can request to back-transfer the domain" they told him we dont have the domain now contact godaddy.com and the latest connects to your account were form xxx.xxx.xxx.xxx IP address at xx:xx time



how come? can't they help requesting to transfer back the name to register.com ?

i had the same issue once a customer transfered a domain from dotster to my enom sub-account and enom said this is suspected fraud and we are returning the name as per icann rules


any advice? should i contact ICANN and ignore register.com or start contacting register.com on his behalf ?

[Nexus]

It may be that you need to demonstrate some clear sign that "funny business" has gone on. Like a record that the domain transfer process was hoodwinked by an expired admin name scenario, or something. If everyone who had seller's remorse could request a name to be transferred back to him, there would be hell to pay. How would they know that your client did not withdraw his approval for a transfer?

I'm just raising some questions, hopefully someone else can offer you more information to help determine your current options.

~ Nexus

[Bashar]

no, the domains was transfered fraudlently

because all contact info shows as +1-000-0000 for phone, email all false

and its hotmail account without replies

[Ari Goldberger]

In these circumstances, the following is probably a good start.
Contact the current registrar and advise of the fraud, copying the losing registrar and current registrant. Tell them to investigate. Probably prudent to get current registrar to put a lock on the name while the issue is investigated. You might want to get a lawyer involved. Filing a lawsuit seeking an injunction to transfer the name back is costly but would be the most effective root.

[izopod]

Let us know how this turns out. I think more and more situations like these are occuring every day (unfortunately...)