F***ed Again By Godaddy & Tdnam!

[Doc Com]

Unbelievable, unreal, and I just can not get over this.

For background information, please refer to these threads:
http://www.dnforum.com/f26/what-f-going-tdnam-godaddy-thread-203502.html
http://www.namepros.com/legal-issues...ing-tdnam.html

After settling down over this matter, I get two more notices tonight that two more domains were "renewed" by the owner only to do a whois search and discover that the two names in question were again NOT EXPIRED, NOT OWNED BY GODADDY, NOT REGISTERED WITH GODADDY, AND WERE WON 10 DAYS AGO, WERE RENEWED BY THE OWNER ON DECEMBER 14, 2006.

These happen to be .BIZ this time. So, what will the excuse be now...problem with .biz registry?

The following letter of outrage has been sent to Scott Loggins, original project manager and development manager for the TDNAM site, president@GoDaddy, legal@GoDaddy and TDNAM, disputes@GoDaddy and TDNAM. I will be filing complaints with ICANN (InterNIC) division of complaints for registrars along with the agencies and bodies mentioned in the enclosed letter:
--------------------------------------------------------------------------

I can not believe this crap is even happening...AGAIN!

That is exactly how I feel, along with a great many domainers on DNForum and NamePros and other sites.

Tonight I get two more messages. TRH.BIZ and PMU.BIZ have been renewed. Renewed? Not only were they renewed on or about December 14th, they were transferred away from GoDaddy on December 24th. Nearly a month later, someone at GoDaddy/TDNAM is waking up to this fact? Fact? It's a damn fiasco!

These two domain that I received notice of tonight are registered to the same individual and are registered at MONIKER...JUST LIKE THE OTHER SIX YOU CLAIM WERE RECLAIMED!

How does this look to you:

5516640 near.info
Date Sold: 12/30/2006 04:23 PM 01/17/2007 (date taken away, ".info registry" problem)

5526425 fossil.info
Date Sold: 12/31/2006 04:04 PM 01/17/2007 (date taken away, ".info registry" problem)

5658606 ggw.info
Date Sold: 01/15/2007 02:27 PM
Reason: Owner reclaimed 01/15/2007 (notice not sent until 17th)

5651252 cmr.info
Date Sold: 01/14/2007 04:51 PM
Reason: Owner reclaimed 01/14/2007 (notice not sent until 17th)

5626687 pmu.biz Date Sold: 01/12/2007 12:18 PM
Reason: Owner reclaimed 01/12/2007 (notice sent on January 22, 10 days after the auction)

5626686 trh.biz Date Sold: 01/12/2007 12:18 PM
Reason: Owner reclaimed 01/12/2007 (notice sent on January 22, 10 days after the auction)

Not to mention adds.info which I had already deleted the status of.

This is inexcusable and pathetic service. What is it going to be now, a problem with the .biz registry?

What really burns my *** up is in the past, each and every time I made an error in the listing, or put a typo, and the domain sold but I had to reclaim it, not only did I not get paid but you TDNAM charges me a $10.00 administrative fee for my screw ups. Yet you offer no compensation other than OOPS!

Not only that, on one occassion TDNAM went into my PayPal account, an action that I did not authorize, and deducted a payment months after the auction was over and the domain had expired because a lame *** buyer ignored each and every email from me and TDNAM. Not once did anyone on TDNAM's end even bother to contact me or get the facts. You just simply took the jerk at his word and went into my account and deducted his payment.

Where in your Universal Terms of Agreement does it mention that GoDaddy/TDNAM has the authority to list for sale as expired domain names that are not actually expired? Where in your Universal Terms of Agreement does it mention that GoDaddy/TDNAM has the authority to list for sale domain names that are actually the property of another registrar and not the property of GoDaddy? If they are they somewhere in your universal terms of service then, by golly, I missed the hell out of that clause.

You and the staff of TDNAM have permitted, even after assurances were given, the auctioning off of domain names not expired and not the property of GoDaddy for weeks now.

Regardless of who, what, or why this happened, tying up my funds, sending out blatant lies about "reclaimed" or "renewed" does not cover this matter very well. In your emails sent to me, there is one line I would like to call your attention to; "We're sorry you did not win this domain." There must be some confusion...I did win this domain. GoDaddy auctioned off an expired domain, I placed the high bid, I won. I could now take this domain and dispute and contest its ownership based on that simple fact. But I won't. The domain is not mine and I do not want to trouble the rightful and legal owner over issues and problems created by TDNAM/GoDaddy.

This will be the beginning of the end, beyond a doubt, of my association and affiliation with TDNAM/ GoDaddy. But this will in no shape or form be the end of this matter and this issue. I will pursue other avenues and means to file a grievance and complaint with appropriate authorities and governing agencies that oversee the conduct of registrars including any agency of local, state, and federal jurisdiction, to include the State Attorney General's Office in the States of Arizona and North Carolina as well as the Better Business Bureau of said locales.

In time I will close out my GoDaddy account and reseller account and transfer all my domains elsewhere. In the meantime, I currently have 246 domains listed for sale for sale on TDNAM. Please remove these from TDNAM's listing and database. In addition, I am awaiting the transfer of two auctions won into my account. Please transfer those into my account without delay once proven that the domains do not in fact belong to someone else or are registered to another registrar.

I am sorry for the tone and language, but I assure you this is quite toned down and subtle in comparison to how I actually feel over this matter.

Regards,
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Wasn't there a TV show called Eight is Enough? Well this was number 7 and 8 for me.

In speaking with the rightful owner, there are perhaps 200 domains out there that are facing the same fate as my eight. Thus far, from the different forums, I know of two other domainers who have encountered this.

I am not sure my barking is going to amount to anything or be heard, but I will not tolerate this service.

[DNCatalog.com]

The same thing happened to me on Dec. 29, however after I won I researched the name and saw that it was no longer registered at GoDaddy.com. I emailed my account rep and he removed the name and I obviously did not pay for a name I had no chance of owning. Then I saw this same thing happening again. I told them about these specific names well before these auctions ended, and yet they still took your money?

Here is what I sent to them:
-----------------------
Customer Inquiry
-----------------------
It seems as if godaddy/Tdnam is still auctioning names that they do not have
as if they are expired name auctions? Please pass this email on to your
programmers so this can be fixed as it has been going on for at least a
couple weeks now. I first noticed it when I was the high bidder for
cabinrental.info on Dec 29. Here are some current examples of live
auctions:

soldiers.info 5650164

cmr.info 5651252

ggw.info 5658606

taz.info 5666083

These auctions will end, people will pay, godaddy will hold their money for
a while, and then godaddy will notify the buyer that they will not be
getting the name, they will be disappointed and godaddy will refund their
money. Why not just pull the auctions before all of that happens?

Here is their response from 1/12/07:
-----------------------
Support Staff Response
-----------------------
Dear Sir/Madam,

The domain names in question appear to have been registered here and recently expired. Once the auctions end, as long as the current registrant does not redeem the domain, the domains will be moved to the auction winners.

Regards,

Daniel D.
Specialist - The Domain Name Aftermarket
Phone(480)505-8892
support@tdnam.com
http://www.tdnam.com

So then I wrote back to them on 1/13/07 saying:
"Unfortunately, that is not true. With a few seconds of research, you will see that they are now registered with Moniker and not Godaddy. These listings should be removed and Godaddy should not take these people’s money for a product they cannot deliver."

And the last thing I heard from them on 1/14/07 is:
"Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID:

Thanks,
GoDaddy.com"

Perhaps they accidentally forwarded it to their least skilled technicians

[Doc Com]

Originally Posted by DNCatalog.com

soldiers.info 5650164

cmr.info 5651252

ggw.info 5658606

taz.info 5666083

My friend, these are two of the names I bid on and won…cmr.info and ggw.info…along with two I bid on but did not win...soldiers.info and taz.info.

In total, I bid on and won (to the best of my knowledge) 8 domain names that were not expired and not with GoDaddy.

Not only did they take my money, but they took the money for at least another 200 domain names.

You mean to tell me that you notified TDNAM even before the names were auctioned off that the domains were at Moniker and not expired?

And that they, GoDaddy/TDNAM, should not be auctioning them off?

And yet TDNAM blew you off and still went forth with the auction?

We need to get together on this. You may need to forward to me the emails sent and the responses received.

With your permission, I would also like to post this response by you on another forum that has been where this topic has been quite heavily discussed.

This is beyond reproach and needs to be dealt with.

I just got off the phone with Lee Odom of Moniker. I will be closing out and shutting down my GoDaddy account TODAY, within the hour. This is inexcusable. Over the past few years, between GoDaddy, being a WildWestDomain reseller, and buying more than 300 domain names at auction, I have spent perhaps $75k with them.

It does not matter if I have 3000 domains or 1 domain with GoDaddy. A customer is a customer is a customer. No one deserve this type of treatment and mishandling of accounts.

[DNCatalog.com]

I posted my response at the that other forum as well. I thought the best way to deal with the situation was to contact them directly, but since that did not work I think perhaps bringing some publicity to the situation may help.

[Raider]

Originally Posted by DNCatalog.com

And the last thing I heard from them on 1/14/07 is:
"Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.[/b]

This is so Godaddy, you get all the wrong guesses from general support, then they escalate it to someone who kind of knows what there talking about, then when that guy cant answer it, it goes to the VP.

This whole thing sounds like a major flaw in there system, which you should try to resolve by telephone, I also think Circa's letter to Godaddy was very inappropriate, you need to have a cool head and maintain a professional level when dealing with companies like these, you get further ahead this way.

[JuniperPark]

I have notified them on 3 different occasions that they are auctioning off names they do not own or have any control over. One was TOE.INFO, forgot the others. They did remove it but obvously did not fix the flaw that caused it.

I suspect this would fall under the classification of "fraud" in the Arizona penal code.

[Doc Com]

Originally Posted by RaiderGirl

This whole thing sounds like a major flaw in there system, which you should try to resolve by telephone, I also think Circa's letter to Godaddy was very inappropriate, you need to have a cool head and maintain a professional level when dealing with companies like these, you get further ahead this way.

I appreciate your input but I would hope that you can appreciate how long this has been going on.

Numerous cordial letters have been sent. Numerous phone calls have been made, none heated. Numerous assurances were made that this was an isolated issue and would not happen again.

It has happened again. TDNAM was alerted to this problem before, during, and after the auction. Yet they still auctioned off the domains and collected money.

Sorry, but I do not think my letter was inappropriate. That letter went through several revisions before it was sent to purposely tone it down. I do understand you sense of professionalism and procedure, but this matter has gone beyond the bounds of decency.

I feel it is highly unprofessional for an organization to lie and decieve when they do so knowingly and willingly. I think it is unprofessional for an organization or an idividual to personally offer assurances that this has been taken care of and would not happen again when less than 4 days later it has and did happen again. I think it is unprofessional for an organization to bill and collect money when that organization knowingly and willingly has advance notice that the property is not theirs to begin with. I think it is unprofessional for an organization to hold or freeze up those funds rather than promptly issue a refund.

I am sure I will get my money back, but this has been going on since the beginning of January and currently involves well over a thousand dollars on my end and God knows how much in total on other people's behalf.

Here it is, nearly a week after the original incident, and I am still dealing with this issue. Sometimes the only way to get people's attention is to use strong and stern language. I have been civil with this organization but this is uncalled for. They have offended me on a much grander scale than I could ever possibly offend them. And very doubtful Bob Parsons and the entire GoDaddy structure could care one wink about me and my accounts.

There are only a handful of people reading this thread and are aware of this issue. The other millions unaffected will keep the GoDaddy money presses churning.

I do have much better things to do with my time and money than having to deal with these same matters over and over again. It will cost me thousands of dollars in lost time and money while I close out accounts and transfer.

Is it needless? I have lost all faith, trust, and confidence in that organization. That is not something that can easily be restored.

Seriously, I do appreciate your input. It is a matter of a difference in opinions which I do respect. That is what a forum is all about. The sharing of information and ideas.

But after countless emails and phone calls made over the previous week, it is no longer time to play nice-nice.

Originally Posted by JuniperPark

I have notified them on 3 different occasions that they are auctioning off names they do not own or have any control over. One was TOE.INFO, forgot the others. They did remove it but obvously did not fix the flaw that caused it.

I suspect this would fall under the classification of "fraud" in the Arizona penal code.

Thanks! That's another one I bid on but did not win.

I would like, if you have them, to forward to me the emails. I will be contacting the State Attorney General's office in Arizona. This is not for me to decide if there has or has not been any laws violated. Ethics? Yes.

You are the second (actually the first from a previous thread) who has claimed to have notified them in advance.

Also, if you would mind posting this response on another forum I would appreciate it. There has been quite a bit of interest at NamePros and much commentary. Your comments would help in identifying the problem.

http://www.namepros.com/legal-issues...ddy-tdnam.html

If you would like to PM me, that is fine also.

[Raider]

Although my situation is not on the same scale as yours, I can relate to your frustration, I once had a issue when I purchased Godaddy's privacy protection for one of my domains, the email address provided failed to work, months of tech support later, they still couldnt get it to work, so I gave up and asked for a refund, they refused! siting their no return policy for that service, I wasnt going to take that lying down, so I kept asking to put me in contact with someone higher up, they did and eventually the VP of Godaddy contacted me, I wished I saved that email so I could give you his address, he understood the situation, apologized and authorized the refund.

I dont know how far up the ladder you got, if you went as far as you could go, then do what your doing and transfer your domains out, then dispute the charges with your credit card company, you have 60 days from the date of the transaction to do this, otherwise you'll lose your right to dispute.

Good luck!

[tomclowes]

I feel your pain. Godaddy recently charged me a $10 admin fee for invalid whois when my whois was correct... If I had the money I would be moving everything away from Godaddy..

[Togoodhlth]

Wow!
I was on the phone with godaddy last week about this!
I ahve only won maybe 50 names via tdnam and in about October I won "RVOO".com
Actually it was one of the $5 listings so I bought it for a total of $13.95
It shows in my account that I won it and I was happy with the purchase.

I get the email from tdnam and the purchase shows in my PP account.

I forget about the name and then a week ago I get a payment to my PP account from Godaddy and it says "requested refund" or something like that. No name mentioned so I go to my account and cant find anything there? The reference number doesnt mesh with any transaction.
I go to tdnam and the name as there as "won" and the dates is the same as the original PP transaction so now I know it is this one.
Then I call and explain this to someone. The guy says that he cant do anything about it and the name was never in my account. He told me I didnt actually win it someone else did??
So then I asked how it ended up under "won" in my TDnam account and he has no answer and says that it isnt there now. And voila it is now in "names I didnt win".
He puts me on hold for about 5 minutes and says I need to call back and speak to someone in another dept. I call back the next day and there was no one there who could help me.

To be honest the domain is OK so I dont feel like wasting my time. God knows I'm not getting it back but this combined with losing another name in August really rubs me the wrong way.
I only have maybe 70 domains left at GD and over the next month I am going to transfer them all out.

Ok that felt good getting it off my chest.

[Web Identity]

Originally Posted by circa1850

The following letter of outrage has been sent to Scott Loggins, original project manager and development manager for the TDNAM site, president@GoDaddy, legal@GoDaddy and TDNAM, disputes@GoDaddy and TDNAM. I will be filing complaints with ICANN (InterNIC) division of complaints for registrars along with the agencies and bodies mentioned in the enclosed letter:
--------------------------------------------------------------------------

I can not believe this crap is even happening...AGAIN!

That is exactly how I feel, along with a great many domainers on DNForum and NamePros and other sites.

Tonight I get two more messages. TRH.BIZ and PMU.BIZ have been renewed. Renewed? Not only were they renewed on or about December 14th, they were transferred away from GoDaddy on December 24th. Nearly a month later, someone at GoDaddy/TDNAM is waking up to this fact? Fact? It's a damn fiasco!

These two domain that I received notice of tonight are registered to the same individual and are registered at MONIKER...JUST LIKE THE OTHER SIX YOU CLAIM WERE RECLAIMED!

How does this look to you:

5516640 near.info
Date Sold: 12/30/2006 04:23 PM 01/17/2007 (date taken away, ".info registry" problem)

5526425 fossil.info
Date Sold: 12/31/2006 04:04 PM 01/17/2007 (date taken away, ".info registry" problem)

5658606 ggw.info
Date Sold: 01/15/2007 02:27 PM
Reason: Owner reclaimed 01/15/2007 (notice not sent until 17th)

5651252 cmr.info
Date Sold: 01/14/2007 04:51 PM
Reason: Owner reclaimed 01/14/2007 (notice not sent until 17th)

5626687 pmu.biz Date Sold: 01/12/2007 12:18 PM
Reason: Owner reclaimed 01/12/2007 (notice sent on January 22, 10 days after the auction)

5626686 trh.biz Date Sold: 01/12/2007 12:18 PM
Reason: Owner reclaimed 01/12/2007 (notice sent on January 22, 10 days after the auction)

Not to mention adds.info which I had already deleted the status of.

This is inexcusable and pathetic service. What is it going to be now, a problem with the .biz registry?

What really burns my *** up is in the past, each and every time I made an error in the listing, or put a typo, and the domain sold but I had to reclaim it, not only did I not get paid but you TDNAM charges me a $10.00 administrative fee for my screw ups. Yet you offer no compensation other than OOPS!

Not only that, on one occassion TDNAM went into my PayPal account, an action that I did not authorize, and deducted a payment months after the auction was over and the domain had expired because a lame *** buyer ignored each and every email from me and TDNAM. Not once did anyone on TDNAM's end even bother to contact me or get the facts. You just simply took the jerk at his word and went into my account and deducted his payment.

Where in your Universal Terms of Agreement does it mention that GoDaddy/TDNAM has the authority to list for sale as expired domain names that are not actually expired? Where in your Universal Terms of Agreement does it mention that GoDaddy/TDNAM has the authority to list for sale domain names that are actually the property of another registrar and not the property of GoDaddy? If they are they somewhere in your universal terms of service then, by golly, I missed the hell out of that clause.

You and the staff of TDNAM have permitted, even after assurances were given, the auctioning off of domain names not expired and not the property of GoDaddy for weeks now.

Regardless of who, what, or why this happened, tying up my funds, sending out blatant lies about "reclaimed" or "renewed" does not cover this matter very well. In your emails sent to me, there is one line I would like to call your attention to; "We're sorry you did not win this domain." There must be some confusion...I did win this domain. GoDaddy auctioned off an expired domain, I placed the high bid, I won. I could now take this domain and dispute and contest its ownership based on that simple fact. But I won't. The domain is not mine and I do not want to trouble the rightful and legal owner over issues and problems created by TDNAM/GoDaddy.

This will be the beginning of the end, beyond a doubt, of my association and affiliation with TDNAM/ GoDaddy. But this will in no shape or form be the end of this matter and this issue. I will pursue other avenues and means to file a grievance and complaint with appropriate authorities and governing agencies that oversee the conduct of registrars including any agency of local, state, and federal jurisdiction, to include the State Attorney General's Office in the States of Arizona and North Carolina as well as the Better Business Bureau of said locales.

In time I will close out my GoDaddy account and reseller account and transfer all my domains elsewhere. In the meantime, I currently have 246 domains listed for sale for sale on TDNAM. Please remove these from TDNAM's listing and database. In addition, I am awaiting the transfer of two auctions won into my account. Please transfer those into my account without delay once proven that the domains do not in fact belong to someone else or are registered to another registrar.

I am sorry for the tone and language, but I assure you this is quite toned down and subtle in comparison to how I actually feel over this matter.

Regards,
--------------------------------------------------------------------------
Wasn't there a TV show called Eight is Enough? Well this was number 7 and 8 for me.

In speaking with the rightful owner, there are perhaps 200 domains out there that are facing the same fate as my eight. Thus far, from the different forums, I know of two other domainers who have encountered this.

I am not sure my barking is going to amount to anything or be heard, but I will not tolerate this service.

Beautifully written!

[Doc Com]

Originally Posted by Togoodhlth

Ok that felt good getting it off my chest.

Man, that felt so good for me to laugh about this whole farce after reading that last line. Thanks!

[Doc Com]

Some updates.

I am not sure Frank is a member of DNforum. He has been quite involved with this whole mess and has repeatedly addressed the issue with GoDaddy/TDNAM and Bob Parsons' weekly address and blog.

Frank finally got an answer and wanted me to post it.

Thanks, Frank, for all your help.

NOTE: If you don't want to read it, then don't read it. If you have no desire to read the "*****ing and whining" as some of our intellects have so put it, then move on. Some of us who lost names won at auctions and had tens of thousands of dollars at stake might be interested. This information and the reading of it is strictly voluntary.

Originally Posted by liquidcherry

Hi Gerry,

It's me Frank.

I couldn't answer earlier, i am just packed with launching a project.
And because of that, i've overseen an answer from godaddy on 01-29-2007(it ended up in my spamfolder),

don't know if everything is resolved or in the process of it, i just thought i will post it...

Here it is:

Frank

I want to assure that Bob is aware of the issue we experienced recently with certain TDNAM listings. As noted in our post to the forums, we did discover a technical issue that has since been addressed to prevent recurrence.

Our team has worked diligently to speak with the customers involved in these cases.

Well I was unable to access the link you posted below, I appreciate you posting your comments to Bob.

Warren

Warren Adelman
President & COO
GoDaddy.com
warren@godaddy.com
tel. (480)505-8835
fax. (480)275-3990


I really like the part"i couldn't access the link"

(Feel free to post it in the forum, unfortunately i dont have the time for read everything right now and to participate)

Cheers,

Frank

Hello Frank, where to begin…

I want to assure that Bob is aware of the issue we experienced recently with certain TDNAM listings. As noted in our post to the forums, we did discover a technical issue that has since been addressed to prevent recurrence.

It would be nice for Bob to address the issue but I am sure that is not on his agenda. I have noticed he deflects criticism and “issues” onto his underlings, or “Little Daddys”. Then again, this is standard business practices and protocols when you are the CEO of a large company like GoDaddy. That is why you hire qualified and competent people to run the company’s day to day business, affairs, and operations.

Time and time again, it was NOT a technical issue. It was mostly human error on the part of TDNAM and GoDaddy employees. At least three people have made claims and have supplied proof that they alerted TDNAM/GoDaddy staff that there were numerous names being auctioned off that were not expired and not in the possession o