Valuate Domain Names
DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars
HomeRegisterMembershipsGetting StartedDomain Tools Domain EbooksSEO Software Domain Resellers Advertise

Go Back   DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars > Domain News, Beginners Guides and Legal Stuff! > Domain Name Legal Issues
Register Search Today's Posts Mark Forums Read

Reply
 
LinkBack Thread Tools Display Modes
Old 05-09-2008, 06:30 AM   #1 (permalink)
Platinum Lifetime Member
No Avatar
 
Last Online: 07-23-2009 05:02 PM
iTrader: (1)
Join Date: Nov 2007
Posts: 16
DNF$: 110
Location: London


Is legal action against NameSecure the best way forward?

I have bought a domain name from someone for $8k but they are now having huge problems with pushing it to me from NameSecure. I have been copied in on all correspondence and I am 99% sure he really is having genuine problems rather than scamming me.

What would your next move be? I have a signed contract with the seller and my inclination would be to take legal action against NameSecure to force them to push the name to me.

All advice gratefully received...
joess83 is offline   Reply With Quote
Sponsored Ads
Old 05-09-2008, 07:16 AM   #2 (permalink)
Platinum Lifetime Member
 
jazzpetals's Avatar
 
Last Online: 10-28-2009 01:16 PM
iTrader: (16)
Join Date: Oct 2004
Posts: 619
DNF$: 313
Location: Florida


Ask the person you purchased the name from for log-in information and then change the info to yours.
jazzpetals is offline   Reply With Quote
Old 05-09-2008, 07:39 AM   #3 (permalink)
The Evil Mod
 
draggar's Avatar
 
Name: Ed
Last Online: Today 05:53 PM
iTrader: (36)
Join Date: Dec 2007
Posts: 8,352
DNF$: 3
Location: South Florida
Country:

Send a message via ICQ to draggar Send a message via AIM to draggar

Quote:
Originally Posted by jazzpetals View Post
Ask the person you purchased the name from for log-in information and then change the info to yours.
I don't think anyone would do that (would you?).

Exactly what is the issue? Is the domain <60 days with NameSecure? Is renewal coming up soon (some registrars might "hold" onto it though that just to get another reg fee)?

How long has it been (days, weeks, hours?). The registrar's tech support should be able to give the seller a good explination as to why it hasn't been pushed yet.
draggar is online now   Reply With Quote
Old 05-09-2008, 07:45 AM   #4 (permalink)
Platinum Lifetime Member
 
jazzpetals's Avatar
 
Last Online: 10-28-2009 01:16 PM
iTrader: (16)
Join Date: Oct 2004
Posts: 619
DNF$: 313
Location: Florida


I've done it more than once, for sales I have made and also have had sellers do it for me.

<quote>I don't think anyone would do that (would you?).<quote>
jazzpetals is offline   Reply With Quote
Old 05-09-2008, 10:36 AM   #5 (permalink)
Platinum Lifetime Member
No Avatar
 
Last Online: 07-23-2009 05:02 PM
iTrader: (1)
Join Date: Nov 2007
Posts: 16
DNF$: 110
Location: London


The issue is that the registrar (namesecure) simply won't reply to any support emails/calls asking for the domain to be pushed. Their customer service is non existent.

It has only been seven days but it's not good...
joess83 is offline   Reply With Quote
Old 05-09-2008, 02:31 PM   #6 (permalink)
Platinum Lifetime Member
 
domaingenius's Avatar
 
Last Online: 11-07-2009 12:10 PM
iTrader: (5)
Join Date: Mar 2006
Posts: 1,027
DNF$: 148
Location: United Kingdom
Country:


Quote:
Originally Posted by joess83 View Post
The issue is that the registrar (namesecure) simply won't reply to any support emails/calls asking for the domain to be pushed. Their customer service is non existent.

It has only been seven days but it's not good...
This doesnt sound true !. Have YOU got a namesecure account ?. Trying ringing Namesecure up. 570-708-8418

DG
domaingenius is offline   Reply With Quote
Old 05-09-2008, 02:34 PM   #7 (permalink)
Senior Exclusive Member
 
simon's Avatar
 
Name: Simon
Last Online: Today 09:05 AM
iTrader: (67)
Join Date: Dec 2005
Posts: 3,057
DNF$: 220
Location: Heard & McDonald Islands
Country:

Send a message via ICQ to simon Send a message via MSN to simon Send a message via Yahoo to simon

Quote:
Originally Posted by joess83 View Post
The issue is that the registrar (namesecure) simply won't reply to any support emails/calls asking for the domain to be pushed. Their customer service is non existent.

It has only been seven days but it's not good...
why dont you ask for the auth code and ask him to unlock the domain and then you can put a transfer request.
__________________
On Buying Spree| Generics and Typos| Mostly .COM | High Multiple paid | Pm me the names |
simon is offline   Reply With Quote
Old 05-09-2008, 04:39 PM   #8 (permalink)
Platinum Lifetime Member
No Avatar
 
Last Online: 07-23-2009 05:02 PM
iTrader: (1)
Join Date: Nov 2007
Posts: 16
DNF$: 110
Location: London


Quote:
Originally Posted by domaingenius View Post
This doesnt sound true !. Have YOU got a namesecure account ?. Trying ringing Namesecure up. 570-708-8418

DG
Have you tried calling that number? "In order to remain competitive in the domain market namesecure have moved to an email only response". And then when you email them they don't respond. It's not pretty.
joess83 is offline   Reply With Quote
Old 05-09-2008, 04:57 PM   #9 (permalink)
Platinum Lifetime Member
 
domaingenius's Avatar
 
Last Online: 11-07-2009 12:10 PM
iTrader: (5)
Join Date: Mar 2006
Posts: 1,027
DNF$: 148
Location: United Kingdom
Country:


Quote:
Originally Posted by joess83 View Post
Have you tried calling that number? "In order to remain competitive in the domain market namesecure have moved to an email only response". And then when you email them they don't respond. It's not pretty.
Nope havent called i am in UK.

DG
domaingenius is offline   Reply With Quote
Old 05-09-2008, 08:45 PM   #10 (permalink)
Selling
 
BLazeD's Avatar
 
Last Online: Today 05:26 PM
iTrader: (60)
Join Date: Apr 2004
Posts: 2,732
DNF$: 665
Location: New Zealand
Country:


I had the exact same issue with NameSecure before.

They are absolute IDIOTS to deal with. You have to follow all their ludicrous procedures by the letter or they won't do anything.
__________________

Parked.com - The Number One Parking Provider
Sedo No Reserve Madness - On Now!
BLazeD is online now   Reply With Quote
Old 05-09-2008, 09:35 PM   #11 (permalink)
 
tassos's Avatar
 
Name: Tassos
Last Online: Today 03:02 PM
iTrader: (8)
Join Date: Nov 2002
Posts: 1,174
DNF$: 5,059
Location: athens greece
Country:


i had the same problem, took about 2 weeks to solve
__________________
WebAwards.com ...Apollo13.com ...FreeMobiles.com ...DomainNames.nu
...AEN.net ...TrafficRevenue.com...www.WebsiteForum.co.uk
tassos is offline   Reply With Quote
Old 05-10-2008, 07:08 AM   #12 (permalink)
Platinum Lifetime Member
 
domaingenius's Avatar
 
Last Online: 11-07-2009 12:10 PM
iTrader: (5)
Join Date: Mar 2006
Posts: 1,027
DNF$: 148
Location: United Kingdom
Country:


This is where and why ICANN is such an impotent waste of time organisation. It should be getting involved ACTIVELY and yet it seems to do nothing at all even if you lodge complaints. What the F are ICANN in existence for if not to bring Registrars into line ?.

DG
domaingenius is offline   Reply With Quote
Old 05-14-2008, 04:46 AM   #13 (permalink)
DNF Addict
 
Domagon's Avatar
 
Name: Ron Bennett
Last Online: 07-14-2009 02:31 PM
iTrader: (26)
Join Date: Oct 2003
Posts: 1,372
DNF$: 7,978
Location: Wyomissing, PA
Country:


If the seller can easily get you the authcode and unlock the domain, then the simple answer is for you to initiate a registrar transfer for the domain into your domain account at your current registrar...

Once it's transferred in, then update the Whois / DNS and you're good to go.

Ron
__________________
Domagon Consulting Services - Business Help and Problem Solving
SeedCash.com - sow those economic green shoots. Make An Offer!
Domagon is offline   Reply With Quote
Old 05-14-2008, 02:52 PM   #14 (permalink)
Platinum Lifetime Member
No Avatar
 
Name: Brett
Last Online: 01-15-2009 05:18 PM
iTrader: (1)
Join Date: Jul 2006
Posts: 142
DNF$: 370
Location: Brooklyn, New York
Country:


Quote:
What the F are ICANN in existence for if not to bring Registrars into line ?.
That's a rhetorical question, right?

ICANN has never been funded or equipped to be the policing and standards body that many would like to see.
__________________
Brett E. Lewis, Esq.
brett@lewishand.com
Brett Lewis is offline   Reply With Quote
Old 05-14-2008, 04:01 PM   #15 (permalink)
Domain Buyer
 
DaddyHalbucks's Avatar
 
Name: Hal
Last Online: 11-18-2009 11:20 AM
iTrader: (57)
Join Date: Oct 2002
Posts: 2,730
DNF$: 120,139
Location: Las Vegas, USA
Country:


Sounds like a real drag.
__________________

www.ParkingCash.com
<==Click here

www.RingtoneCash.com
<==and here
DaddyHalbucks is offline   Reply With Quote
Old 05-20-2008, 02:44 PM   #16 (permalink)
Platinum Lifetime Member
No Avatar
 
Last Online: 07-23-2009 05:02 PM
iTrader: (1)
Join Date: Nov 2007
Posts: 16
DNF$: 110
Location: London


Still no luck. Customer support just don't reply to emails and there is no phone support.

I suspect legal action may be the only way forward but it's not an ideal option.
joess83 is offline   Reply With Quote
Old 05-20-2008, 03:28 PM   #17 (permalink)
Platinum Lifetime Member
 
domaingenius's Avatar
 
Last Online: 11-07-2009 12:10 PM
iTrader: (5)
Join Date: Mar 2006
Posts: 1,027
DNF$: 148
Location: United Kingdom
Country:


Something just doesnt sound right here. Are you sure the seller isnt ripping you off ?.

DG
domaingenius is offline   Reply With Quote
Old 05-20-2008, 03:44 PM   #18 (permalink)
Platinum Lifetime Member
No Avatar
 
Last Online: 07-23-2009 05:02 PM
iTrader: (1)
Join Date: Nov 2007
Posts: 16
DNF$: 110
Location: London


Not 100% certain but pretty certain he is not. I have a proper contract of sale with him and I know both his home address and where he works (and what his job is...and the money is probably a very small % of his annual income).

I do honestly think namesecure are just hopeless. But it would be nice to find someone who has managed to get them to respond in the last six weeks or so.
joess83 is offline   Reply With Quote
Old 05-20-2008, 04:33 PM   #19 (permalink)
Platinum Lifetime Member
 
domaingenius's Avatar
 
Last Online: 11-07-2009 12:10 PM
iTrader: (5)
Join Date: Mar 2006
Posts: 1,027
DNF$: 148
Location: United Kingdom
Country:


Quote:
Originally Posted by joess83 View Post
Not 100% certain but pretty certain he is not. I have a proper contract of sale with him and I know both his home address and where he works (and what his job is...and the money is probably a very small % of his annual income).

I do honestly think namesecure are just hopeless. But it would be nice to find someone who has managed to get them to respond in the last six weeks or so.
Have you tried emailing them using a pseudonym on some made up reason, and see whether they reply to THAT email ? Then if they do you know they are specifically avoiding your important email.

DG
domaingenius is offline   Reply With Quote
Old 05-20-2008, 05:03 PM   #20 (permalink)
Platinum Lifetime Member
 
Jeffreyw's Avatar
 
Last Online: 11-06-2009 11:34 PM
iTrader: (7)
Join Date: Oct 2003
Posts: 695
DNF$: 104
Location: Cebu, Philippines

Send a message via Yahoo to Jeffreyw

About 3 to 4 years ago i sold two domains registered in Namesecure. I had to give the account to the buyer, gave him the username and password. It was since there were only two domains in that account, and no credit card info was saved.

Namesecure apparently did not have a push option in their control panel. You have to email admin about it.
__________________
Personal Blog | Dyuc.com - 230$ | Byux.com - 140$ | JQR.org - taking offers
Jeffreyw is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 06:06 PM.
Copyright @2001-2009 DNForum.com