Dotster's Terrible Customer Support - Do not use

[Tom K.]

This is probably nothing new from these folks but thought I'd share it with y'all.

I only had a few domains with Dotster (mostly due to purchases from users that had domains reg'd there)

Tried sending emails to support (they used to have a support email listed openly on their website.) NO ANSWER FOR MONTHS. Then all of a sudden I get 20 emails titled "Re: Contact Receipt" from "Dotster Customer Care" (try not to laugh.) Each says: "Dear Valued Dotster Customer (try not to laugh again)-- Your email support request has NOT been processed."

In the meantime I also tried calling their customer support tel # (360-449-5900), which is long-distance from here. After about 20 minutes of being on hold and no hope of getting a human anytime soon, I gave up.

After all of this I lost a $100 domain which I couldn't transfer out because of none response. Never mind long-distance charges.

Like I said, I never reg'd through them. I only had an account because I purchased domains from their users. If after just having a few, very few, domains there you end up with such an experience, this tells you something.

Hope none of you go through this.

[stock_post]

They are bad - control panale is not good and support is worse.