1and1.com = HORRIBLE

[projectpaul]

I have bought over 500 domains during my existence with 1and1.com, there has been no problem until when I requested a list of all of my names because they do NOT have an option for this anywhere on their website, which makes me frustrated because with all the technology and money they are making they cannot supply me with a simple list of my domain names?!??! They said I have to go to who.is and look each name 1 by 1 but that is NOT right and with 500 domains you can believe that would take some time, WTF? Second, about a year ago they decided to suddenly charge me $2 more without give me a noticed.... That would be fine for a client with 50 or less domains, I guess but i had over 500 names and thats another $1000 on top of the domain expenses... This company gives you no customer support, they up charge you at their convenience and I want to get the word out to be aware of this horrid company! Has anyone else had this or a bad experience with them? I think these experiences I stated are pretty valid reasons NOT to support them or use them for anything, especially giving them my hard earned money. Bottom line is 1and1.com are digital THIEVES!

[acronym007]

Do a search, Google and other Domain Name Forums and you will see you only scratched the surface. They are one of the worst companies you will ever find.

[cursal]

I agree, bad experience with them in the past (years ago)

[wussadotcom]

1and1 has good hosting but their domain service sucks bad! Maybe the worst ever. Their using the domain as just another addition to their service so they won't be too happy if your buying a lot of domain using their domain prices.

[draggar]

I'll agree - 1&1 is one of the worse registrars out there, they only have two positives in my book:

1) Good anti-spam with their email
2) Free private registration.

One month they renewed about 30 domains of mine I wanted to cancel - I even did the correct paperwork a month early and clicked the confirmation link. Even after I proved everything they still refused to do anything about it.

A week later I had no domains with them - over 150 domains out of their systems AND a hosting account.

[dn-101]

1und1:
Ja wohl, mein Führer, ve vill do now to all non-arians what ve didn't accomplish 65 years ago. Ve vill make them suffer. Real gut!

[tkstark]

yikes! i had no idea. glad i saw this thread. only registered a small handful of names with them, but i doubt that i'll register any more.

[DNBA]

i had an account. they are the worst.

[i-0.com]

Originally Posted by draggar

I'll agree - 1&1 is one of the worse registrars out there, they only have two positives in my book:

1) Good anti-spam with their email
2) Free private registration.

One month they renewed about 30 domains of mine I wanted to cancel - I even did the correct paperwork a month early and clicked the confirmation link. Even after I proved everything they still refused to do anything about it.

A week later I had no domains with them - over 150 domains out of their systems AND a hosting account.

You say "A week later I had no domains with them...". Are you saying that you transferred them away? If so, was it difficult to do? Any problems?

[draggar]

I transferred them all away to GoDaddy with no issues. But - I didn't overly complain about the renewed domains nor did I threaten any action.

I made sure they were all unlocked and had all of the auth codes, then set up the transfers with the new registrar.

For some reason they keep sending me emails that one of my domains isn't pointed to their hosting account - I canceled that earlier this year when the subscription is up.

If you have hosting with them, just back up all of your sites and databases - you shouldn't have an issue transferring them to a new host.

[i-0.com]

Originally Posted by draggar

I transferred them all away to GoDaddy with no issues. But - I didn't overly complain about the renewed domains nor did I threaten any action.

I made sure they were all unlocked and had all of the auth codes, then set up the transfers with the new registrar.

For some reason they keep sending me emails that one of my domains isn't pointed to their hosting account - I canceled that earlier this year when the subscription is up.

If you have hosting with them, just back up all of your sites and databases - you shouldn't have an issue transferring them to a new host.

Have you been billed since? I read where people have actually been billed for renewals AFTER transferring away.

Why do you specify that you had not complained or threaten action? This makes a difference?

Thanks

[draggar]

Not yet, but the credit card they had has been canceled and I haven't received any inquiries from them about extra billing - and it's been over a year.

[DNBA]

I hate them. they will also sick debt collectors on you if you dont cancel by phone. I hate this company, Not only does their hosting go down a lot, their support is run by a bunch of morons that only read scripts of what to say.

[James]

Originally Posted by draggar

One month they renewed about 30 domains of mine I wanted to cancel - I even did the correct paperwork a month early and clicked the confirmation link. Even after I proved everything they still refused to do anything about it.

.

These morons picked a bad day to pull this crap on me.

I filled a complaint with Pennsylvania's Attorney General

http://www.attorneygeneral.gov/complaints.aspx?id=451

Perhaps nothing will be resolved but it makes me feel better to do something..

If you need the 1and1 billing departments "heads"
1-877-300-8316
extension 2525 "david"
extension 2524 "damien?"

AND complaints@1and1.com

give them a ring

G/L

jim

[James]

Just to update .. today I got credited for the domains I had transferred-out

but was charged for by 1and1.

Not really sure at this point why the "change of heart" but this

complaint was on principle not $$$ ..

Next in line would be ripoffreport.com and the BBB.,.

Complain !!!

jim

Originally Posted by James

These morons picked a bad day to pull this crap on me.

I filled a complaint with Pennsylvania's Attorney General

http://www.attorneygeneral.gov/complaints.aspx?id=451

Perhaps nothing will be resolved but it makes me feel better to do something..

If you need the 1and1 billing departments "heads"
1-877-300-8316
extension 2525 "david"
extension 2524 "damien?"

AND complaints@1and1.com

give them a ring

G/L

jim

[draggar]

Originally Posted by James

AND complaints@1and1.com

I hope they have a HUGE mailbox for that.

[James]

Originally Posted by draggar

I hope they have a HUGE mailbox for that.

I'm sure they do..for me they're 1anddone.com ..BTW the BBB gave them a "F"

BBB Rating
Based on BBB files, this business has a BBB Rating of F



Reasons for this rating include:
Number of complaints filed against business
Failure to respond to complaints filed against business
Number of complaints filed against business that were unresolved
Number of serious complaints filed against business
Overall complaint history with BBB

Business Contact
Name: 1 And 1 Internet, Inc.
Phone: (877) 461-2631
Address: 701 Lee Road, Suite-300, Chesterbrook, PA 19087

Business Category: Internet Services
eMail: info@1and1.com
BBB file opened: December 31, 2003
Business started: May 2003
Business started locally: May 2003
Primary Contact: Mr. Joseph Quinn
Complaint Contact: Mr. Joseph Quinn
Other Contacts: Mr. David Heiser
Mr. Sebastian Moser (Head of Customer Care)
Mr. Thomas Vollrath (CEO)
Mr. Richard Winslow (Customer Care Team Leader)

Alternate Business Name

1 & 1 Internet Inc


Customer Complaint HistoryBack To Top

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
in the last 36 months: 808
in the last 12 months: 298


Complaints Concerned:
Selling Practices (65 complaints)
52 Resolved
2 Unresolved
3 Company made every reasonable effort to resolve
8 Company did not respond

Advertising Issues (20 complaints)
15 Resolved
4 Unresolved
1 Company did not respond

Service Issues (129 complaints)
107 Resolved
5 Unresolved
7 Company made every reasonable effort to resolve
10 Company did not respond

Customer Service Issues (3 complaints)
1 Resolved
2 Unresolved

Credit or Billing Disputes (427 complaints)
328 Resolved
37 Unresolved
15 Company made every reasonable effort to resolve
47 Company did not respond

Delivery Issues (17 complaints)
16 Resolved
1 Company did not respond

Refund Practices (55 complaints)
47 Resolved
2 Company made every reasonable effort to resolve
6 Company did not respond

Product Quality (19 complaints)
18 Resolved
1 Company made every reasonable effort to resolve

Contract Disputes (46 complaints)
37 Resolved
1 Unresolved
3 Company made every reasonable effort to resolve
5 Company did not respond

Guarantee or Warranty Issues (15 complaints)
12 Resolved
1 Company made every reasonable effort to resolve
2 Company did not respond

Repair Issues (12 complaints)
10 Resolved
2 Company did not respond

[keyser]

As mentioned earlier by everyone, 1&1 is one of the worst web-related companies you can find. Simply avoid those losers.

[draggar]

Originally Posted by keyser

As mentioned earlier by everyone, 1&1 is one of the worst web-related companies you can find. Simply avoid those losers.

As scary as it may seem I'll have to disagree. I've seen worse - much worse.

They're the worst of the big players.

[trader]

I have written about this before.

What you need to know about 1&1 is that you are not paying based on the domain cost but on something they call a "package" with the domain inside the package but even if the domain is transferred or cancelled the so called package still exists and they will charge the package fee regardless of the domain being there or not. It's a very strange business model to say the least but they are very successful with it.