Domain transfer problem

[dherisona]

My new customer was transfer her domain to my wildwestdomain reseller. But her old registrart do not unlock the domain.
Can some one give me solution?..

[tekz999]

A domain MUST be unlocked in order to transfer successfully between registrars. You need to tell the old registrant to unlock the domain.

[dotNetKing]

To go into a bit more detail, your customer should have access to a control panel to manage her domain at her current registrar.

If she does, then she should look for the method of unlocking the domain on her control panel and unlock it if possible.

Some registrars make unlocking difficult (or very difficult).

Which registrar is your new customer with? If she is finding it difficult to unlock her domain, we might be able to help you explain how to unlock the domain.

If she has her domain with a Hosting service, we would need to know the name of the real domain registrar, not just the name of the hosting service.

Good luck!

[elpeje]

The only solution is to call the old registrar and ask them to unlock it.
I have that problem in the past. Very nasty to see registrars playing the fool when answering support emails about unlocking domains.

[dherisona]

My new customer didn't have authorize to manage her domain. So he can,t unlock this domain. I already send message to her old reseller registrar but they do nothing and the domain still lock.
The reseller is cakraweb and I think the regristrar is dotregistrar.com.