I spoke with an end user yesterday.
WOW! What an education process.
SEO, metatagging, 5 letters vs their 28, redirecting, URL forwarding, keywords, rankings, permissions, hosting, DNS, com vs org - This was a local end user. Totally clueless except to know that they wanted a website but knew nothing else. Called via number listed in WHOIS.
Thursday - Enduser called (again via number in WHOIS) from Denver. A knowledgeable bunch, knew all the ins and outs of sites, domains, etc. Admitted they should have gotten the LLLL for their site to redirect to main site (over 30 letters).
Knowing the basics of site design,
SEO, and such suddenly has an added value.
The first enduser - they knew nothing about sites and domaining. They only knew in order to have a site they needed a domain and a host. He had been reading up on it and I could tell he was writting things down for a committee meeting this Tuesday. I told him I would make it easier on them by simply being available to answer any questions on Tuesday via telephone.
The Second instance - these geeks clearly knew more about sites and programming than I did but I was able to speak intelligently regarding the value of an LLLL of their sites initials, their redirecting - keyword - and meta-tagging plans. And, they had no clue to domain transfer and ownership. I attempted to explain transfer but ended up saying I will handle all of that for them.
A couple of points to make:
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Screw Domain Privacy! Having accurate information in WHOIS is critical and crucial.
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Learn Basic Skills or even the verbiage (lingo) so you can sound and communicate somewhat intelligently. The first instance I had to dummy down my knowledge and in the second instance - I am sure He had to dummy down his knowledge!
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Get The Contact's Information to follow up and give a
Thank You email.
The first instance is a done deal as I will be assisting with the site and given administrative privileges. Nothing big and nothing major but this Director of the organization wants my involvement. And they are going with both the .org with the .com redirecting to it.
I am not sure about the second instance. 50/50 at this point.
I can not stress enough that your contact information MUST be accurate and true. I used to put bogus phone numbers in WHOIS info. I can not imagine all the potential business lost due to non-working numbers.
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