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| | #21 (permalink) | |
| GenericDomainMarket.com Name: Sameh Last Online: 10-28-2009 09:37 AM iTrader: (76) Join Date: Apr 2007
Posts: 2,421
DNF$: 308 | Hello John. The name is in the title of this thread (omit.com). Quote:
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| | #22 (permalink) | |
| Platinum Lifetime Member
Country: | Quote:
And I am sure this happened I was in that auction too. And same happened to me with another name (also won on Snapnames, got the name and later was taken away from my acoun without any notice and I found it just by a chance). And I have been said it never happens it is really huge coincidence. Which was a lie, it happened to another people as well and now this case again. I recommend everyone who get domains from Snapnames at Moniker MOVE IT AWAY immediately. Also watch your domains regulary because suddenly some might go missing. | |
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| | #23 (permalink) |
| DNF Addict | I bought a name from Moniker marketplace, my money cleared and the name was added to my account. After a few days the name mysteriously disappeared and my money was refunded. Moniker claimed there was an 'error in listing' When I made a stink, they gave me back the name and requested payment, which I immediately paid. I am sorry to hear that your deal did not turn out the same way. I bought a name from Moniker marketplace, my money cleared and the name was added to my account. After a few days the name mysteriously disappeared and my money was refunded. Moniker claimed there was an 'error in listing' When I made a stink, they gave me back the name and requested payment, which I immediately paid. I am sorry to hear that your deal did not turn out the same way.
__________________ BobGuzzo.com domains. Last edited by BobDiGiTaL; 04-02-2009 at 02:54 PM.. Reason: Automerged Doublepost |
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| | #24 (permalink) |
| Order.com Name: ShaiNeubauer.com Last Online: 11-06-2009 11:39 AM iTrader: (43) Join Date: Apr 2004
Posts: 677
DNF$: 2,094 Location: new york
Country: | what happened n this case was that I accidentally listed the name onto snapnames through Moniker. I had never done it before and was just playing around when all of a sudden I saw it was listed. I immediately emailed and called snapnames to remove the name. They had 7 days to respond and did not do so. I emailed and called nearly all 7 days. Finally when the name was sold they realized there mistake and did what there supposed to. I realize that this can be very frustrating to you gingeman but I believe the right thing was done here. I apologize they didnt send an explanation but you should have known what was happening because I pmed you that it was an error and I also had it listed on DNF saying its exclusively for sale here.
__________________ Comparison Shopping at Order.com KaraokeEquipment.com DJ Equipment Sales ShaiNeubauer.com My Blog |
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| | #25 (permalink) |
| DNF Member Last Online: Yesterday 11:15 AM iTrader: (59) Join Date: Jun 2008
Posts: 265
DNF$: 2,104 Location: Great Britain | I find all of this very disturbing. I have always considered Moniker to be one of the safest places to hold my domain names, but if this sort of thing is going on I might consider moving my portfolio from there. The most worrying part is that judging from the posts here, similar issues, where domains have been removed from account holders without notice(!), seems to have happened to several other people also... ![]() John, I think it would be in your interest to openly explain exactly what has happened in this case and how similar mistakes can also have happened to others in the past. As far as I was aware Moniker have had a perfect track-record in the domaining community up until now. If that reputation becomes tarnished by incidents like this, without explanation from the company, you will likely see a substantial outflow of domains in the medium to long-term. If this was just a simple mistake that we can all relate to and understand, it would be great if you explained to us all how this sort of thing can happen. Can someone please elaborate if any of the domains removed from your accounts were held in an account with the "Portfolio Maxlock" feature? ![]() It seems I was posting at the same time as topfetch. This makes the situation much more acceptable to me, but it would be nice to get a confirmation that this is what has happened in previous cases also.
__________________ Any offer I make is only valid for 24 hours from time of posting. Last edited by Warren2; 04-02-2009 at 03:38 PM.. Reason: Automerged Doublepost |
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| | #26 (permalink) |
| Missing in action Name: Kate Last Online: Yesterday 07:50 PM iTrader: (41) Join Date: Jul 2005
Posts: 4,621
DNF$: 27,467 Location: front line
Country: | Ah the benefits of industry consolidation.
__________________ VeryOldNames.com |
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| | #27 (permalink) |
| Last Online: Today 01:32 AM iTrader: (45) Join Date: Jul 2006
Posts: 3,033
DNF$: 15,654 Location: Washington DC
Country: | I don't understand how it is more acceptable that snapnames auctioned off a name, pushed the name to the new owner's Moniker account...and then snatched it out without notice to the new owner - two weeks later....so the name was auctioned in error or something like that. If moniker was called and e-mailed for 7 days in a row about this by the seller...each day the name was being auctioned....and they did nothing. They should be responsible...and at least it tells you a little something about their customer service. |
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| | #28 (permalink) |
| Order.com Name: ShaiNeubauer.com Last Online: 11-06-2009 11:39 AM iTrader: (43) Join Date: Apr 2004
Posts: 677
DNF$: 2,094 Location: new york
Country: | Thats the way I look at it but I may be biased. Its a customer service issue, if they simply replied to my emails, phone calls, voice mails this would have never come to this because it would have been removed. They had 7 days and thats totally unacceptable.
__________________ Comparison Shopping at Order.com KaraokeEquipment.com DJ Equipment Sales ShaiNeubauer.com My Blog |
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| | #29 (permalink) | |
| DNF Addict Name: Jim Last Online: Yesterday 10:34 PM iTrader: (82) Join Date: Feb 2004
Posts: 2,156
DNF$: 26,280 Location: NEPA.US
Country: | Quote:
1. Log in at moniker 2. check off domain at hit submit to snapnames 3. log-into snapnames 4. domain shows "Pending Setup" 5. enter a reserve and click submit
__________________ Note:My posted Sales Prices are valid for 3 Days only Most my domains listed for sale are available at sedo.com | |
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| | #30 (permalink) | |
| DNF Member Last Online: Yesterday 11:15 AM iTrader: (59) Join Date: Jun 2008
Posts: 265
DNF$: 2,104 Location: Great Britain | Quote:
It will be interesting to hear John's comments on how this can happen, and in several cases apparently.
__________________ Any offer I make is only valid for 24 hours from time of posting. | |
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| | #31 (permalink) | |
| Name: Chris Last Online: 11-06-2009 12:23 PM iTrader: (64) Join Date: Apr 2006
Posts: 1,505
DNF$: 760 Location: A95.com
Country: | Well I have this email Quote:
I'm not trying to be a dick about this (it comes naturally), I have been a customer of both companies with nothing but praise for moniker in particular for some time, but it is not an anomaly as is clear from the thread. Also, I struggle with how a double opt-in method to list domains at snapnames was performed 'in error', but what do I know... Seeing as my loss is not great and I have my money back, I will just chalk one up to experience, and I feel people can make up their own minds from this thread. There are clearly some disadvantages to the consolidation/monopolization of the industry leaders as well as some positives. There is some good advice here from other users and I will take it all on board and not take for granted the security of my domains anywhere.
__________________ FOR SALE NOW: W-U.com $6k | |
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| | #32 (permalink) |
| Selling Last Online: Today 12:00 AM iTrader: (60) Join Date: Apr 2004
Posts: 2,716
DNF$: 641 Location: New Zealand
Country: | What an absolute load of BS on behalf of Snapnames/Moniker. Highly disappointing.
__________________ ![]() Parked.com - The Number One Parking Provider $60 LLL.info and Keyword.info Madness at Sedo |
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| | #35 (permalink) |
| Platinum Lifetime Member Name: Jay M Last Online: Yesterday 01:51 PM iTrader: (37) Join Date: Jan 2008
Posts: 740
DNF$: 10 Location: dont.net | I know unacceptable from customer service point of view, however arent we blowing this outta proportion?? He placed a bid and won, but since buyer had mistakenly submitted a name for auction.. company cant do much and still gets the blame game just cuz one odd email or several weren't responded or enacted on time by customer service dept. Give it a rest guys, Chris got refund in his account.
__________________ Contact for Professional Web Development & Design Service, Current projects: DesigningTips.com, Feate.com, LoudBeats.com |
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| | #37 (permalink) | |
| Name: Chris Last Online: 11-06-2009 12:23 PM iTrader: (64) Join Date: Apr 2006
Posts: 1,505
DNF$: 760 Location: A95.com
Country: | Quote:
1st point. How do you accidentally list something, which requires you to physically log in to one account, select the name, submit it, then go to your snapnames account and activate it by setting its price. Seriously, I would call that a change of heart, not a mistake... 2nd point. Because moniker and snapnames are now in "partnership" they feel they can do as they please with my portfolio of premium names, without so much a an email notifcation to tell me they were taking the name. If I had not seen it listed it could have been a month until I noticed. You are also missing that this is not an isolated incident. If you don't mind your registrar silently dipping into your account and pushing your names to somebody else then fine, but your damn right it gets my back up. Anyhow, I see this going nowhere, corporate muscle and bullsh!t win again, consider the issue over as far as I am concerned. I had an offer on a house accepted yesterday so the money is more use than a tainted domain.
__________________ FOR SALE NOW: W-U.com $6k | |
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| | #38 (permalink) | ||
| Platinum Lifetime Member Name: Marc J. Randazza Last Online: Yesterday 01:08 AM iTrader: (0) Join Date: Aug 2008
Posts: 250
DNF$: 10 Location: San Diego | Quote:
Quote:
It might bet Moniker's back up that you checked a box that said "I agree" without reading the agreement. Most people don't, and many online companies bank on that. However, lets look at the lesson we can all learn from this -- READ the agreements! If you find something in there that troubles you, post the troubling clauses on the boards to try and influence the companies to change them. Personally, I prefer Moniker because their terms are the most reasonable, and I've been delighted with their customer service. Sure, sometimes it takes longer than I'd hoped to hear back, but other times I'm amazed at the speed. Same thing with my local Dunkin' Donuts. When there is a long line, I happen to wait longer for my coffee. | ||
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| | #39 (permalink) | |
| Name: Chris Last Online: 11-06-2009 12:23 PM iTrader: (64) Join Date: Apr 2006
Posts: 1,505
DNF$: 760 Location: A95.com
Country: | Quote:
Trust plays a big part in business, particularly online, and they just lost mine.
__________________ FOR SALE NOW: W-U.com $6k | |
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| | #40 (permalink) |
| Platinum Lifetime Member Name: Marc J. Randazza Last Online: Yesterday 01:08 AM iTrader: (0) Join Date: Aug 2008
Posts: 250
DNF$: 10 Location: San Diego | Well, I've really tried to give you the benefit of the doubt at every turn. But, that seems to be impossible at this point. Saying "I never will" just makes you sound like a crybaby throwing a temper tantrum. You don't know what you agreed to, and you refuse to know, yet you think that you should get more than you bargained for. I agree that customer service is always a place where businesses can improve, but it is obvious that Oversee could give you a free hand job with each domain transfer and you'd still be a pain in the ass. |
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