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| Platinum Lifetime Member
Country: | Adwords Disaster I was using AdWords for many years. The operation seemed to be smooth till it hit a snag. I had a relatively small daily ad spending limit at around $50. Suddenly in May of '08 Google started charging me literally thousands of dollars. It appears that Google unilaterally changed my daily limits to $13,500. For clicks that I previously paid $0.15 to $0.60 they started charging me up to $10. Google managed to completely deplete my credit. My attempts to rectify the situation go nowhere. Any suggetions on how to proceed? ![]()
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| | #2 (permalink) |
| Bloody lovely Last Online: Yesterday 08:07 PM iTrader: (394) Join Date: Feb 2004
Posts: 23,903
DNF$: 4,071 Location: USA
Country: | How was the daily limit changed to $13,500 from $50 ? Do they have a record of you requesting such a change?
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| | #4 (permalink) |
| Platinum Lifetime Member Last Online: 11-14-2009 10:20 PM iTrader: (16) Join Date: May 2008
Posts: 319
DNF$: 250 Location: Edison, NJ, USA | I once accidently changed my max bid per click from .10 to 1.00 and ran up a $2000 overage.. they knocked like $200 off the balance when i said it was an error, but i still had to pay the balance... at that point i had spent nearly 50-60k with them, that left me with a bad taste with Adwords..
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| | #5 (permalink) |
| DNF Addict Name: Doug Last Online: 11-19-2009 06:09 PM iTrader: (175) Join Date: Jul 2004
Posts: 6,886
DNF$: 68,548 Location: Florida
Country: | They changed your daily limits to $13,500. How much do they say you owe them?
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| | #8 (permalink) |
| Platinum Lifetime Member Last Online: 11-18-2009 04:08 AM iTrader: (19) Join Date: Jan 2007
Posts: 335
DNF$: 301 Location: Neverland
Country: | Contact them and tell them what happened and if they don't help(this is the next step don't start with this) then tell them politely that you'll raise an antimarketing campaign against adwords cause this had left a bad taste in your mouth. adwordssucks.com had been taken(not by me ).
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| | #9 (permalink) |
| CrossLogix.com Last Online: Yesterday 05:46 PM iTrader: (65) Join Date: Mar 2006
Posts: 2,245
DNF$: 2,179 Location: Matthews, NC. U | Threat, politely or not, will never produce best result even if it's justifiable.
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| | #10 (permalink) |
| Platinum Lifetime Member Last Online: Yesterday 06:04 PM iTrader: (21) Join Date: Jan 2006
Posts: 3,077
DNF$: 1,397 Location: Hillsboro, OR
Country: | Hopefully you funded your account with a credit card, and in the last 30 days. If so, consult with your credit card issuer about filing a chargeback (winning would be slim, but it's a start).
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| | #12 (permalink) | |
| Platinum Lifetime Member | Quote:
This is the worst idea in the world. Google will forward all contact to their legal team and cutoff any communication with you. They don't respond well to threats and your money is gone. This is a lie and everyone that has used AdWords knows it. I spend mid $x,xxx per day with Google across multiple accounts and this has never happened. It has never happened either to the literally thousands of other advertisers I talk with. Google has a lot more money than to care about $xx,xxx or risk their reputation on trying to play with your account. I would give you some advice on how to get credit for the charges from G but it's pointless if you're going to lie about what went down. | |
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| | #14 (permalink) | |
| David | Quote:
Interesting how you say "it appears" - which sounds like you are not really positive about it, right? P.S. You must owe a ton of money? It would wipe out my CC in a day. Another oddity is my CC firm would call to verify such a big charge as they are suspect with large online orders. They have called me to confirm a fraction of that amount. Did they call you? Last edited by trader; 07-06-2008 at 11:54 PM.. Reason: ps | |
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| | #15 (permalink) | ||
| DNF Addict Name: James Last Online: Yesterday 06:17 PM iTrader: (48) Join Date: Jan 2006
Posts: 3,915
DNF$: 1,012 Location: UK
Country: | Quote:
Quote:
Last edited by jasdon11; 08-06-2008 at 10:47 AM.. Reason: Automerged Doublepost | ||
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| | #16 (permalink) |
| Last Online: 11-19-2009 07:01 PM iTrader: (26) Join Date: Dec 2004
Posts: 4,442
DNF$: 366 Location: Elad
Country: | I had a similar story with Yahoo, and they agreed to refund me. If you don't contact them, then don't expect any response. I have had reasonable success with Google support. |
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| | #17 (permalink) |
| ArcadeScript.Com Name: Kawing Chiu Last Online: 10-18-2009 02:24 PM iTrader: (43) Join Date: Mar 2005
Posts: 1,778
DNF$: 3,026 Location: NYC
Country: | That's strange, google stops my ads as soon as it hits a $500 bill. They usually will not re-activate the ads unless I paid the bill in full first. I do have credit card on file but just that my card always blocks the transaction until it has been manually verified. I cannot see how you can end up with such big invoice... Kawing
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| | #19 (permalink) |
| Platinum Lifetime Member
Country: | Letter to BBB AdWords Disaster I was using AdWords for many years. The operation seemed to be smooth till it hit a snag. I had a relatively small daily ad spending limit at around $100. Suddenly in May of '08 Google started charging me literally hundreds of dollars. It appears that Google unilaterally changed my daily limits to $13,000. For clicks that I previously paid $0.15 to $0.80 they started charging me up to $10. Google managed to completely deplete my credit. My attempts to rectify the situation go nowhere. It's also possible that my account got hacked. Both daily limits and spending limits were drastically changed upward. The following Ad Words projects were added to my account: Cash Loan Get Cash Loan up to $1500. Apply online - cash in 1 hour. loan.howaboutpostal.com with a daily budget [ $5,389.25 / day ] and {KeyWord:Cash Loan} No fax cash loans up to $1500. Apply Now & Get Cash in 1 Hour. cashloan.chapicentro.com with a daily budget [ $6,899.10 / day ] My numerous requests to rectify the problem went nowhere. Google hasn't responded to my emails. My account currently is inactive. Your assistance in addressing this problem would be greatly appreciated.
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| | #20 (permalink) |
| DNF Member Last Online: 11-25-2008 09:17 PM iTrader: (4) Join Date: Oct 2003
Posts: 408
DNF$: 393 Location: USA | You do realize that the BBB is mostly a sham? They are interested in selling BBB memberships to businesses first, and helping consumers second. They're really just an advertisement venue for business, rather than a real consumer help group. I don't think you can expect much, if anything as a result of your letter to them. |
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