Baychlen, I've gotta disagree with your statements which seem very harsh and could confuse others. In my experience EuroDNS has been nothing but plain sailing. Admittedly I haven't tried out the new .VN they're offering, but I have registered a lot of european ccTLD's and had no problems whatsoever.
Once or twice I was a bit cheeky and tried to pass some blatant trademark infringing domains through, but Freddy was quite clear that it was against EuroDNS policy and I accepted this. I wasn't billed for these names, and Freddy was courteous and polite in explaining the situation clearly for me.
As with most sites, you 'accept' the TOS when you sign up, and this covers EuroDNS's back against issues such as these. The fact that you didn't read the TOS in the first place means you only have yourself to blame. If you had read them, and fully understood them, then you may have chosen to take your business elsewhere, and it's not really right to blame EuroDNS or Freddy for your own mistake. At the end of the day, it was your decision to do business with them, and you got stung because of your own ignorance in not looking at their TOS.
Whilst I feel sorry that you lost out here, and lost a bit of money, we all have a responsibility to make sure that we are happy where we shop when we shop online. Take more care in who you decide to shop with and you won't make silly mistakes.
As for EuroDNS - they are a great company, and their customer service is great. Freddy is always happy to answer PM's, even on a weekend, in the event that you can't get a reply from their customer service.
I will continue taking my business to EuroDNS for a long time, and my only complaint with them is that some of their prices could be lower, but I suspect they will come down in time.
If you're looking for a friendly, efficient registrar, that plays by the book, then look no farther than EuroDNS.
- remf









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