Sedo support: does it exist anymore

**karter9977** · 01-13-2009, 10:36 AM

I bought a name on sedo and right after the agreement was reached, I got an automatic email from my transfer consultant.

I emailed the transfer consultant about an hour later asking about the payment options. I waited a couple days and nothing, so I just paid via paypal.

They noted under my transactions that they received payment so I asked a question about the transfer and no response of course either.

The domain has been in their account for about a week now and no word from them, im not transfering the name to another registrar so I dont know whats going on and they dont respond.

I might just be impatient but i dont think they know much about customer service.

Steve

**acronym007** · 01-13-2009, 11:04 AM

It's not only you Steve, it's sedo. I can't tell you how many times this has happened to me. In so many different ways, from selling to buying they are practically non-existent. Maybe they don't like people from CT since their HQ is in Mass?

**karter9977** · 01-13-2009, 11:09 AM

lol maybe me and you should take a trip up to their HQ.

**acronym007** · 01-13-2009, 11:15 AM

Originally Posted by karter9977

lol maybe me and you should take a trip up to their HQ.

Ok, but we can't cross state lines with weapons so let's get them in Mass.

My weapon of choice will be a keyboard and mouse for sedo's customer service department. They will be shocked to see this new technology. Should be an easy win for CT.

**karter9977** · 01-13-2009, 11:20 AM

hahaha

my weapon of choice will be a telephone (one that works ofcourse) lol

I just got an update from Tom here on DNF. I must say he is pretty quick with getting answers.

Thanks Tom,

Steve

**acronym007** · 01-13-2009, 11:33 AM

Tom is good, I'll give him his props.

I got nothing but love for ya Tom. LOL

Maybe Tom lives in CT too?

**Rockefeller** · 01-13-2009, 11:57 AM

Has it ever existed? Search sedo Support on this forum and there are 100s of thread saying the same thing. I think they only have about 2 or 3 people there, one being Tom and Gregg Bois trying to handle a large volume of transactions getting paid $12/hour. Do what we all do...dont use sedo. Find a domain you like and find their information in the whois.

**DomainingCom** · 01-13-2009, 12:09 PM

Can this Tom contact me also?

I am still waitting someone respond me about how to can make a Paypal mass payment to sedo to avoid the Paypal fee, and pay in US dollars no Euros.
I also contacted them through email, through their help interface and even through the french contact I know with no luck.
Won auction still not paid for this reason.

**Stian** · 01-13-2009, 12:15 PM

Originally Posted by cybertonic

Can this Tom contact me also?

I am still waitting someone respond me about how to can make a Paypal mass payment to sedo to avoid the Paypal fee, and pay in US dollars no Euros.
I also contacted them through email, through their help interface and even through the french contact I know with no luck.
Won auction still not paid for this reason.

Try sending a PM here on DNF to the user sedocouk. They are usually quick to reply.

**Rockefeller** · 01-13-2009, 12:20 PM

Everyone wonders why 9/10 people do not pay through sedo, maybe 1 or 2 of those people are deadbeats but the other ones probably cant pay or cant contact their rep...

**karter9977** · 01-13-2009, 12:35 PM

Originally Posted by Rockefeller

Find a domain you like and find their information in the whois.

I usually do this but i just made a quick offer to see where they were at price wise, suprisingly they accepted my initial offer.

**DomainingCom** · 01-13-2009, 12:42 PM

Ok with SedoUK I am burnt I think as they never responded to any of my PM for years...
Result of the time I was allways complaining about he bad sedo support.

**Acro** · 01-13-2009, 01:14 PM

I closed 3 sales last week, each one had a separate issue that needed to be taken care of. I found that this approach works wonders:

1. Respond to each notification email by explaining exactly what you did at that step. E.g. "Domain xxxxx.com was pushed to the sedo account, abc123, with GoDaddy."

2. Keep a personal, friendly relationship with the sedo personnel and the agent that handles your transaction.

3. Call Sedo's offices as needed, to ensure a transaction's status is updated the same day. E.g. if you paid for or pushed a domain, give them a call at the closest location to you. Your agent might be in Germany or the UK but if you are in the US call the US office; they have the ability to sync transactions.

4. Give them credit when credit is due; they are people that have jobs like everybody else.

5. For the most part, avoid PMing them on forums, especially for support matters.

**BidNo** · 01-13-2009, 11:56 PM

Strongly agree on Acro's points. I especially think points 2 and 4 are not always appreciated. This is my tack and I've always received excellent support.

**GUA** · 01-14-2009, 05:37 AM

My problem with them is that they simply DO NOT reply.
I tried to sort out some problems with them, they did not reply. I could not sort ther problems.. Not my fault in any way. :(

**Carter** · 01-14-2009, 05:51 AM

Send a mail to Elsa Stivalet elsa.stivalet@sedo.com

**Tedgeman** · 01-14-2009, 09:20 AM

Honestly, I have never had a problem with sedo, I have had great support, but their relationship with 1and1.com is getting stronger, and I think 1and1 has the worse reputation among registers . Just 2 cents worth ...

**ecomindia** · 01-14-2009, 10:20 AM

Might be, this can help .

http://www.dnforum.com/f490/hello-al...ad-344539.html

**Acro** · 01-14-2009, 06:09 PM

I expanded a bit on these points and made a new blog post

**DomainingCom** · 01-14-2009, 06:37 PM

It's what I did with no success:
Emailed Elsa, posted in their online site support and even deseperated posted a post in my own french domainers forum in the secion that is supposed to be visited by sedo staff.