Snapnames.com having difficulty changing my WHOIS info back

[lhasson]

So I listed my domain analytical.net for sale through Snapnames.com and am aware that they change the WHOIS info for any domains over a certain amount.

All of that would be fine if they would change it back. The listing was for 11-16 thru 11-20. Its now 11-24 and still lists
Registrant [85518]:
Pending Auction sales@moniker.com
Moniker Privacy Services - Auction: https://www.snapnames.com/domain/ANALYTICAL.NET.action
20 SW 27th Ave.
Suite 201
Pompano Beach
FL
33069

This wouldnt be a problem however I want to list the domain on another platform and I need the WHOIS info to match mine for it to verify my ownership.

BTW, i was able to create this post all during the time Ive been on hold with Snapnames.com support, if you can call it that.
Just another Snapnames fail :(

[sdsinc]

Isn't the brokerage agreement exclusive during that period ?

[lhasson]

Yes, which is fine, 11-16 thru 11-20, but its 11-24 and still not changed.