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Hi jaydub;
we have no record of your request in our database; Please email support@sibername.com and will make sure it is handled promptly
Sorry about that;
Bulent Turkoglu
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As I messed up thought I should update this....
This was resolved by Sibername once this was read and as it turned out I was reporting a problem that I was mistaken in...just couldn't see it
Thanks Bulent
Jim
7 hours ago I sent a support request for a problem I am having placing bids and have done a follow-up with a screen shot of my issue but no response from Siber's purported maximum 2 hour response.
At least you expect a response saying they are working on it.
Hanging me out to dry for tomorrow's TBR...
This is disappointing as past experience has been pretty good.
Last edited by jaydub; 05-15-2011 at 10:42 AM.
Real character is doing the right thing when nobody is watching.
Be sure brain is engaged before putting keyboard in gear.
Sometimes I feel like I'm in a battle of wits with unarmed opponents
Hi jaydub;
we have no record of your request in our database; Please email support@sibername.com and will make sure it is handled promptly
Sorry about that;
Bulent Turkoglu
I originally sent the problem to support at sibername . com...got standard reply saying I would get a response in 2 hours with a link to support centre and have replied there twice (including a screenshot of the prob) with no response.
Id............: 283295
Viewing Key...: IEHpyBpqtD
Used to get better service before the inception of the "helpdesk"
Thanks
Real character is doing the right thing when nobody is watching.
Be sure brain is engaged before putting keyboard in gear.
Sometimes I feel like I'm in a battle of wits with unarmed opponents
Sorry for the overlooking to this issue;
The ticket was assigned to a wrong department and help desk is warned about it;
Please send a new email instead of replying to the same one if this happens again and mention to escalate the issue to me or management if our answer is delayed more than 2 hours;
also you can reach my cell at our 800 number extension 4, complaints department;
This is probably why.
They're just getting around to their 2008 support requests. You shouldn't have to wait much more than another 3 years.
Return-path: <support@sibername.com>
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Hello Gordon,
Your message to support@sibername.com, dated Monday, December 22, 2008, 3:20:38 PM, has in fact been read.
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Subject: RE: Registrar Security Problems
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I got two of them BTW
situation got resolved...
Real character is doing the right thing when nobody is watching.
Be sure brain is engaged before putting keyboard in gear.
Sometimes I feel like I'm in a battle of wits with unarmed opponents
Wow - they have the same clock/calendar as Pool.Originally Posted by DropWizard.com
This is probably why.
They're just getting around to their 2008 support requests. You shouldn't have to wait much more than another 3 years.
Return-path: <support@sibername.com>
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If your message requires an answer, Support will answer when time permits.
The Bat! - automatic mail servant of Bulent.
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I got two of them BTW
This was resolved by Sibername once this was read and as it turned out I was reporting a problem that I was mistaken in...just couldn't see it
Thanks Bulent
Jim
Real character is doing the right thing when nobody is watching.
Be sure brain is engaged before putting keyboard in gear.
Sometimes I feel like I'm in a battle of wits with unarmed opponents
It is nice to see that the customer service is getting better.
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