Help Please

**Sharpy** · 08-13-2003, 01:29 PM

My Norton Internet Security got screwed up this morning and in the process the "Supervisor" password dissapeared. I either can't remeber it or it's also screwed up, either way I can't get into it. I tried to delete/re-install NIS but, of course you can't do that without being logged on as supervisor, lol. Can't manually delete it either. Tried to re-install the NIS-CDrom over top of exsisting, but won't let me do that either without uninstal first, not logged on:(

Any Ideas, is there a file where password is stored? (unlikely)

THanks for any help, $200DNF for sucessful advice

Cheers

Sharpy

**Spider** · 08-13-2003, 01:31 PM

Do you have admin rights on this box? Have you tried deleting the folder out of explorer and clearing out any registry settings?

Then reinstall.

**Sharpy** · 08-13-2003, 01:55 PM

Thanks jh3, not sure how to do this.

Additional info:

When I reboot PC I get thses 3 errors on start up:

Microsoft Visual C++ Runtime error
C:\Program Files\Vorton Internet Security\NISSERVE.exe
abnormal program termination

Microsoft Visual C++ Runtime error
C:\Program Files\Vorton Internet Security\IAMAPP.exe
abnormal program termination

Error
S32EVNT1.DIL AND SYMEVNT.386 DO NOT MATCH

I've recovered any files that were deleted on the 13th.

Any ideas?

**WebCat** · 08-13-2003, 02:22 PM

Hey Sharps! Sorry to hear about your troubles!

I know that Norton CustSupport is very good, so you might want to try there!

Best of luck!
WebCat

ps- does that qualify me for the DNF$, LOL?

**Sharpy** · 08-13-2003, 02:42 PM

All is good, I found a "remove NIS.exe" file deep in the bowels of the CDrom, transfered it over, ran it and voila NIS gone, reinstalling now, thanks for your help anyway