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Old 09-08-2005, 06:24 PM   #1 (permalink)
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DNForum Services

Hey recently i purchased a skin through the services link on the main forum page at $199.95 i thought it could really spice up my new forums look and maybe help to get more members.
But about 2-3 hours afterwords i was contacted by another skinner from another forum with a great portfolio and price the work he did was really what i was looking for so i decided to go with him.
I tried contacted the admin in which the forum skins are associated with (ImpactAdmin) asking if i could get my money back didnt get a reply for a day or so in which he said ill have it on monday (which i never received).
Since then i have pmed him 2-3 times tried e-mailing and sending a support ticket via there site with no response still.
Then i sign into msn in which Huseyne (think his name is) is online i send a message then he happens to go offline about 3-4 seconds afterwards.
Not sure if this is associated with DNForum at all im just posting because it gives you a bad name i know i wont be purchasing anything else through there.
Ive talked to and heard of a few other people with the same problem it seems the customer is not looked after.
Not sure what to do next any thoughts?
Maybe an admin can respond?
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Old 09-09-2005, 02:02 AM   #2 (permalink)
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Re: DNForum Services

You should have posted this over in feedback/suggestions, you would get a quicker response...you could PM CS-ADMIN (Customer Service for DNF). They're all really nice people, I'm sure there's an explanation..probably just swamped with work..I don't think DNF would rip off a member, much less an exclusive one
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Old 09-09-2005, 02:10 AM   #3 (permalink)
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Re: DNForum Services

moved.
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Old 09-09-2005, 02:13 AM   #4 (permalink)
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Re: DNForum Services

Im not saying they ripped me off just saying that all i am wanting is a refund of the payment which takes 5 minutes at most and the communication between the buyer and the developer is poor for further purchasers.
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Old 09-09-2005, 02:22 AM   #5 (permalink)
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Re: DNForum Services

I must have misinterpreted your post then:
Quote:
Originally Posted by SigRent.com
im just posting because it gives you a bad name i know i wont be purchasing anything else through there.
It sounded ,to me, like you felt ripped off, by trying to "give them a bad name"...sorry for the misunderstanding of your post.
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Old 09-09-2005, 02:23 AM   #6 (permalink)
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Re: DNForum Services

Sorry for the delay. Try contacting Adam directly. amd @ highimpactsites.com
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Old 09-09-2005, 02:46 AM   #7 (permalink)
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Re: DNForum Services

okay e-mail sent thanks
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Old 09-09-2005, 11:25 AM   #8 (permalink)
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Re: DNForum Services

Hello SigRent.com
I appologize for the delay, refund is completed.
If you have any questions or concerns regarding DnForum.com please feel free to post here.

Regards,
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Old 09-09-2005, 11:43 AM   #9 (permalink)
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Re: DNForum Services

I have a question. I upgraded to Exclusive about 2-3 days ago and sent an email and PM as suggested in the "First Step" thread under the Exclusive board. I have yet to receive any info or PM regarding the member benefits and would love to really start using the benefits. I am in no way disappointed but would like to get a ETA on getting that info back to me. Have a great day/weekend everyone!
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Old 09-09-2005, 11:48 AM   #10 (permalink)
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Re: DNForum Services

Hello Martialtiger,

I will have all the information sent out to you via Pm as soon as possible.

I appologize for the delay.

Regards,
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Old 09-09-2005, 11:51 AM   #11 (permalink)
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Re: DNForum Services

CS-Admin,

No apologies needed. I know how things can get delayed and backed up. Thanks for responding though.
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Old 09-09-2005, 02:29 PM   #12 (permalink)
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Re: DNForum Services

Martialtiger, PM Sent
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Old 09-09-2005, 11:20 PM   #13 (permalink)
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Re: DNForum Services

Quote:
Originally Posted by martialtiger
I have a question. I upgraded to Exclusive about 2-3 days ago and sent an email and PM as suggested in the "First Step" thread under the Exclusive board. I have yet to receive any info or PM regarding the member benefits and would love to really start using the benefits. I am in no way disappointed but would like to get a ETA on getting that info back to me. Have a great day/weekend everyone!
There was a page being designed that listed all the benefits/tools and how to get them. I will check on its progress next week.
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