DNForum Services

[SigRent.com]

Hey recently i purchased a skin through the services link on the main forum page at $199.95 i thought it could really spice up my new forums look and maybe help to get more members.
But about 2-3 hours afterwords i was contacted by another skinner from another forum with a great portfolio and price the work he did was really what i was looking for so i decided to go with him.
I tried contacted the admin in which the forum skins are associated with (ImpactAdmin) asking if i could get my money back didnt get a reply for a day or so in which he said ill have it on monday (which i never received).
Since then i have pmed him 2-3 times tried e-mailing and sending a support ticket via there site with no response still.
Then i sign into msn in which Huseyne (think his name is) is online i send a message then he happens to go offline about 3-4 seconds afterwards.
Not sure if this is associated with DNForum at all im just posting because it gives you a bad name i know i wont be purchasing anything else through there.
Ive talked to and heard of a few other people with the same problem it seems the customer is not looked after.
Not sure what to do next any thoughts?
Maybe an admin can respond?

[dvestors]

You should have posted this over in feedback/suggestions, you would get a quicker response...you could PM CS-ADMIN (Customer Service for DNF). They're all really nice people, I'm sure there's an explanation..probably just swamped with work..I don't think DNF would rip off a member, much less an exclusive one

[Bender]

moved.

[SigRent.com]

Im not saying they ripped me off just saying that all i am wanting is a refund of the payment which takes 5 minutes at most and the communication between the buyer and the developer is poor for further purchasers.

[dvestors]

I must have misinterpreted your post then:

im just posting because it gives you a bad name i know i wont be purchasing anything else through there.

It sounded ,to me, like you felt ripped off, by trying to "give them a bad name"...sorry for the misunderstanding of your post.

[GiantDomains]

Sorry for the delay. Try contacting Adam directly. amd @ highimpactsites.com

[SigRent.com]

okay e-mail sent thanks

[Dnforumadmin]

Hello SigRent.com
I appologize for the delay, refund is completed.
If you have any questions or concerns regarding DnForum.com please feel free to post here.

Regards,

[martialtiger]

I have a question. I upgraded to Exclusive about 2-3 days ago and sent an email and PM as suggested in the "First Step" thread under the Exclusive board. I have yet to receive any info or PM regarding the member benefits and would love to really start using the benefits. I am in no way disappointed but would like to get a ETA on getting that info back to me. Have a great day/weekend everyone!

[Dnforumadmin]

Hello Martialtiger,

I will have all the information sent out to you via Pm as soon as possible.

I appologize for the delay.

Regards,

[martialtiger]

CS-Admin,

No apologies needed. I know how things can get delayed and backed up. Thanks for responding though.

[Dnforumadmin]

Martialtiger, PM Sent

[GiantDomains]

I have a question. I upgraded to Exclusive about 2-3 days ago and sent an email and PM as suggested in the "First Step" thread under the Exclusive board. I have yet to receive any info or PM regarding the member benefits and would love to really start using the benefits. I am in no way disappointed but would like to get a ETA on getting that info back to me. Have a great day/weekend everyone!

There was a page being designed that listed all the benefits/tools and how to get them. I will check on its progress next week.