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Results 1 to 9 of 9
  1. #1
    Platinum Lifetime Member

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    Unhappy I paid for platinum but haven't got it!

    Dunno if this has happened to anyone else...

    I decided to take advantage of the half price for platinum membership, so i signed up and paid with a credit card via 2CO.

    When i was returned back to dnforum from 2co's payment pages i got a message saying my payment had been declined.

    I got a confirmatory email from 2co saying the amount had been debited from my card successfully, and i telephoned my card issuer and they confirmed that the amount had been debited and gave me the authoriation code as a reference.

    I raised a support ticket giving all the info, plus the authorisation number and the 2co transaction number but this was 6 days ago, and i've heard nothing from dnforum and my membership has not been upgraded.

    Feeling a bit miffed about it all at the moment.

    Where can i go from here?

    Many thanks

    Jim
    Last edited by cbjim; 03-14-2007 at 01:06 PM.

  2. #2
    DNF Regular
    Thomas Nash's Avatar
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    Re: I paid for platinum but haven't got it!

    Have you tried getting in touch with an admin?

  3. #3
    Platinum Lifetime Member

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    Re: I paid for platinum but haven't got it!

    poor guy :(

  4. #4
    DNF Newbie

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    Re: I paid for platinum but haven't got it!

    Similar issue here, unfortunately...I paid for exclusive membership on 3-6 and still haven't recieved it. Have used all available non-public means I know of, including email, PM's to admins and mods and the oursitesupport.com link. No answers from ANYONE... :(

    One difference is I never got a decline, payment went thru. I have a transaction number and confirmed with bank that payment was made.

    Is there any way to get this figured out? Would be appreciated..

  5. #5
    Platinum Lifetime Member

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    Re: I paid for platinum but haven't got it!

    I've just posted a message in area51 hopefully an admin or mod will get in touch... i'll keep you all posted!

  6. #6
    tonyfloyd
    Guest

    Re: I paid for platinum but haven't got it!

    contact an admin.....happened to me too....was resolved in a few days

  7. #7
    Administrator
    impactadmin's Avatar
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    Re: I paid for platinum but haven't got it!

    Quote Originally Posted by cbjim View Post
    Dunno if this has happened to anyone else...

    I decided to take advantage of the half price for platinum membership, so i signed up and paid with a credit card via 2CO.

    When i was returned back to dnforum from 2co's payment pages i got a message saying my payment had been declined.

    I got a confirmatory email from 2co saying the amount had been debited from my card successfully, and i telephoned my card issuer and they confirmed that the amount had been debited and gave me the authoriation code as a reference.

    I raised a support ticket giving all the info, plus the authorisation number and the 2co transaction number but this was 6 days ago, and i've heard nothing from dnforum and my membership has not been upgraded.

    Feeling a bit miffed about it all at the moment.

    Where can i go from here?

    Many thanks

    Jim
    Please forward me a pm with your transaction id and I will review your order.

    Thank you

  8. #8
    Administrator
    impactadmin's Avatar
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    Re: I paid for platinum but haven't got it!

    Quote Originally Posted by impactadmin View Post
    Please forward me a pm with your transaction id and I will review your order.

    Thank you
    I have upgraded the accounts here.

    It has worked for some people and others it hasnt. It all depends if the order is approved right away or not.

    Some move to a pending status for the order to be verified.

    If anyone else has an issue please send me a pm with your order id and registered email address.

  9. #9
    DNF Newbie

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    Re: I paid for platinum but haven't got it!

    You are THE MAN! Thanks very much for taking care of this...I feel like a new member!

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