Membership downgrade issues post here - DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars

**Ian** · 10-25-2006, 11:15 AM

Hi Everyone,
A few days ago I paid to upgrade to be an Exclusive but i've now been demoted to platinum! What is the matter? Thank you.

**123-host-me** · 10-25-2006, 01:37 PM

yesterday i upgraded from gold to platinum
http://www.dnforum.com/f79/submitted-upgraded-thread-186431.html

i made platinum for about 10 mins.. then was downgraded

**Ian** · 10-25-2006, 01:51 PM

I have sent PMs to mods and admins but no reply yet. Where are the admins?? This needs to be addressed immediately for I have paid a lot of $$$ to be an Exclusive! Otherwise a refund would be appreciated

**123-host-me** · 10-25-2006, 01:55 PM

I understand while I have not paid Hundreds I have paid out $35 Nobody likes to pay something without getting there goods ...

**aZooZa** · 10-25-2006, 01:58 PM

It's obviously a software glitch -- it's happened before recently. I wouldn't sweat about it -- wait for GD to come along.

**dodo1** · 10-25-2006, 02:06 PM

Yep, admins can't be on the forum 24/7. I'm sure they'll look into this as soon as they get back online.

**Ehsan** · 10-25-2006, 02:53 PM

Weird thanx it didnt happen to me i am sure it will be all sorted out soon

**123-host-me** · 10-25-2006, 03:26 PM

Quote:

Originally Posted by dodo1

Yep, admins can't be on the forum 24/7. I'm sure they'll look into this as soon as they get back online.

True but I did send my first PM 24 hours ago and submitted support tiocket over 12 hours ago with no response,

**dodo1** · 10-25-2006, 03:49 PM

Quote:

Originally Posted by 123-host-me

True but I did send my first PM 24 hours ago and submitted support tiocket over 12 hours ago with no response,

Forget about the support ticket system. It has never worked for me and most other members. Sending a PM to GiantDomains and impactadmin is the way to go as long as there is no better support system in place. Good luck!

**11jsd** · 10-25-2006, 04:09 PM

just wanted to check mine

**Gabriel** · 10-25-2006, 04:43 PM

I think that nobody can denies that the support here in DNForum is really bad.
I have been waitng for more than a week for the seal of DNF Verified and nothing happens. I have openned a support ticket (also one week ago), I have PMed to GiantDomains, an admin, two days ago and nothing happened.
It was the same when I upgraded to Exclusive some months ago and nothing have changed.

**GiantDomains** · 10-25-2006, 04:59 PM

Did this happen after you changed your email addresses? Please let me know. Also, I looked you guys up and there is no upgrade history through the stor, so you must have upgraded normally. Please PM impactadmin, I don't have those records of payment.

**GiantDomains** · 10-25-2006, 05:02 PM

Quote:

Originally Posted by Gabriel

I have PMed to GiantDomains, an admin, two days ago and nothing happened.

I don't ignore requests, I forwarded it to impactadmin, I have nothing to do with the member seals, that is handled in Adam's office and deals with faxed documents, beyond my control. I'm sorry you have no answer, I suggest you try to PM impactadmin or dotcomgod.

**GiantDomains** · 10-25-2006, 05:08 PM

DNF programmer is looking into. Can the affected tell me if they changed their email right before this happened, or changed anything? Or did it happen right after making a post? Thanks, need to troubleshoot this.

**GiantDomains** · 10-25-2006, 05:19 PM

Ian - upgraded. Please help troubleshoot if u can.

**Ian** · 10-25-2006, 06:13 PM

Thanks for the help GiantDomains! PM sent!

**Acro** · 10-25-2006, 06:20 PM

**GiantDomains** · 10-25-2006, 06:53 PM

When you change emails you are put into the "waiting for activation" usergroup, and your previous usergroup is stored. When you click the activation link, it puts you into the usergroup that was stored. Somehow it's not storing the correct usergroup. That is what is happening. I have sent this to the programmers to fix. Thanks for helping troubleshoot. Sorry for inconvenience. DNF$ coming your way.

10-25-2006, 11:15 AM	#1 (permalink)
Ian Senior Exclusive Member Last Online: Today 01:50 PM iTrader: (46) Join Date: Mar 2006 Posts: 1,738 DNF$: 1,243 Location: www Country:	Membership downgrade issues post here Hi Everyone, A few days ago I paid to upgrade to be an Exclusive but i've now been demoted to platinum! What is the matter? Thank you. __________________ Always buying .COM revenue type-ins. PM me!

10-25-2006, 01:37 PM	#2 (permalink)
123-host-me Platinum Lifetime Member Last Online: 05-02-2008 01:53 AM iTrader: (0) Join Date: Jul 2004 Posts: 79 DNF$: 307	Re: Downgraded from Exclusive to Platinum?! yesterday i upgraded from gold to platinum http://www.dnforum.com/f79/submitted-upgraded-thread-186431.html i made platinum for about 10 mins.. then was downgraded __________________ www.mysmartscripts.com www.bookmethatnight.com www.mymediascript.com

10-25-2006, 01:51 PM	#3 (permalink)
Ian Senior Exclusive Member Last Online: Today 01:50 PM iTrader: (46) Join Date: Mar 2006 Posts: 1,738 DNF$: 1,243 Location: www Country:	Re: Downgraded from Exclusive to Platinum?! I have sent PMs to mods and admins but no reply yet. Where are the admins?? This needs to be addressed immediately for I have paid a lot of $$$ to be an Exclusive! Otherwise a refund would be appreciated __________________ Always buying .COM revenue type-ins. PM me!

10-25-2006, 01:55 PM	#4 (permalink)
123-host-me Platinum Lifetime Member Last Online: 05-02-2008 01:53 AM iTrader: (0) Join Date: Jul 2004 Posts: 79 DNF$: 307	Re: Downgraded from Exclusive to Platinum?! I understand while I have not paid Hundreds I have paid out $35 Nobody likes to pay something without getting there goods ... __________________ www.mysmartscripts.com www.bookmethatnight.com www.mymediascript.com

10-25-2006, 01:58 PM	#5 (permalink)
aZooZa Name: Dale Hubbard Last Online: Today 02:55 PM iTrader: (45) Join Date: Jan 2003 Posts: 5,880 DNF$: 5,889 Location: Exeter, UK Country:	Re: Downgraded from Exclusive to Platinum?! It's obviously a software glitch -- it's happened before recently. I wouldn't sweat about it -- wait for GD to come along. __________________ UK Drop Catching Services: Dropsystem.co.uk New! Canada TBR Drop Catching: Dropping.ca New! QUALITY MiniSites: NOTsoMINI.com

10-25-2006, 02:06 PM	#6 (permalink)
dodo1 DNF Addict Name: Dominik Mueller Last Online: 11-21-2009 09:49 AM iTrader: (34) Join Date: Jun 2003 Posts: 1,509 DNF$: 3,745 Location: .DE Country:	Re: Downgraded from Exclusive to Platinum?! Yep, admins can't be on the forum 24/7. I'm sure they'll look into this as soon as they get back online. __________________ Domain Blog \| Recommended Domain Registrars

10-25-2006, 02:53 PM	#7 (permalink)
Ehsan Pakistani™ Name: Ehsan Ahmad Rehan Last Online: Yesterday 05:31 AM iTrader: (15) Join Date: Aug 2006 Posts: 1,343 DNF$: 150 Location: P A K I S T A N Country:	Re: Downgraded from Exclusive to Platinum?! Weird thanx it didnt happen to me i am sure it will be all sorted out soon __________________ Ehsan Ahmad Rehan

10-25-2006, 04:09 PM	#10 (permalink)
11jsd Platinum Lifetime Member Last Online: 02-06-2009 09:19 AM iTrader: (2) Join Date: Apr 2006 Posts: 204 DNF$: 529 Location: london	Re: Downgraded from Exclusive to Platinum?! just wanted to check mine

10-25-2006, 04:43 PM	#11 (permalink)
Gabriel Exclusive Lifetime Member Last Online: 12-06-2007 10:33 AM iTrader: (8) Join Date: Nov 2005 Posts: 328 DNF$: 3,824 Location: Guayaquil Country:	Re: Downgraded from Exclusive to Platinum?! I think that nobody can denies that the support here in DNForum is really bad. I have been waitng for more than a week for the seal of DNF Verified and nothing happens. I have openned a support ticket (also one week ago), I have PMed to GiantDomains, an admin, two days ago and nothing happened. It was the same when I upgraded to Exclusive some months ago and nothing have changed.

10-25-2006, 04:59 PM	#12 (permalink)
GiantDomains President Last Online: 12-13-2007 10:56 AM iTrader: (10) Join Date: Sep 2002 Posts: 7,062 DNF$: 325 Location: N-Y-C Country:	Re: Downgraded from Exclusive to Platinum?! Did this happen after you changed your email addresses? Please let me know. Also, I looked you guys up and there is no upgrade history through the stor, so you must have upgraded normally. Please PM impactadmin, I don't have those records of payment. __________________ NETCHEAP - Discount Dotster Reseller - $7.99 FREE pushes from your dotster account, renew for $7.99! 1. Create a netcheap account. 2. Push from dotster to netcheap account name. 3. Renew for $7.99!

10-25-2006, 05:08 PM	#14 (permalink)
GiantDomains President Last Online: 12-13-2007 10:56 AM iTrader: (10) Join Date: Sep 2002 Posts: 7,062 DNF$: 325 Location: N-Y-C Country:	Re: Downgraded from Exclusive to Platinum?! DNF programmer is looking into. Can the affected tell me if they changed their email right before this happened, or changed anything? Or did it happen right after making a post? Thanks, need to troubleshoot this. __________________ NETCHEAP - Discount Dotster Reseller - $7.99 FREE pushes from your dotster account, renew for $7.99! 1. Create a netcheap account. 2. Push from dotster to netcheap account name. 3. Renew for $7.99!

10-25-2006, 05:19 PM	#15 (permalink)
GiantDomains President Last Online: 12-13-2007 10:56 AM iTrader: (10) Join Date: Sep 2002 Posts: 7,062 DNF$: 325 Location: N-Y-C Country:	Re: Membership downgrade issues post here Ian - upgraded. Please help troubleshoot if u can. __________________ NETCHEAP - Discount Dotster Reseller - $7.99 FREE pushes from your dotster account, renew for $7.99! 1. Create a netcheap account. 2. Push from dotster to netcheap account name. 3. Renew for $7.99!

10-25-2006, 06:13 PM	#16 (permalink)
Ian Senior Exclusive Member Last Online: Today 01:50 PM iTrader: (46) Join Date: Mar 2006 Posts: 1,738 DNF$: 1,243 Location: www Country:	Re: Membership downgrade issues post here Thanks for the help GiantDomains! PM sent! __________________ Always buying .COM revenue type-ins. PM me!

10-25-2006, 06:20 PM	#17 (permalink)
Acro Bloody lovely Last Online: Today 02:57 AM iTrader: (394) Join Date: Feb 2004 Posts: 23,904 DNF$: 4,079 Location: USA Country:	Re: Membership downgrade issues post here . __________________ DomainGang.com - Domainers' Most Awesome News Source Acroplex - Web & Graphics Acro.net - My Blog My Countdown Counting down to: Snapnames rebate hitting my mailbox 78 days 8 hours 33 minutes

10-25-2006, 06:53 PM	#18 (permalink)
GiantDomains President Last Online: 12-13-2007 10:56 AM iTrader: (10) Join Date: Sep 2002 Posts: 7,062 DNF$: 325 Location: N-Y-C Country:	Re: Membership downgrade issues post here When you change emails you are put into the "waiting for activation" usergroup, and your previous usergroup is stored. When you click the activation link, it puts you into the usergroup that was stored. Somehow it's not storing the correct usergroup. That is what is happening. I have sent this to the programmers to fix. Thanks for helping troubleshoot. Sorry for inconvenience. DNF$ coming your way. __________________ NETCHEAP - Discount Dotster Reseller - $7.99 FREE pushes from your dotster account, renew for $7.99! 1. Create a netcheap account. 2. Push from dotster to netcheap account name. 3. Renew for $7.99!

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