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  1. #1
    Exclusive Lifetime Member
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    You downgraded my account without reason

    I used to be platinum member. Than I found I can not post. Than I found, you downgraded me to the free "bronze" member. I upgraded again today to exclusive, but paid US$ 50 more than I was supposed to pay for this upgrade, So I request write to my account: 5000 DN$ for the different + 5000 DN$ for grievance and complications.
    Denny
    I have PM disabled. You can email me: denny startseek com
    ThankYouDHL.com

  2. #2
    Wild And Crazy Grrl
    Vivvy's Avatar
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    Re: You downgraded my account without reason

    Sumbit a support ticket... putting this in the forum is not the best way to get it handled expediently. Go to the very top yellow navigation bar in the forum and click on "contact us".

    Vivvy
    "The Internet is like a gold-rush; the only people making money are those who sell the pans." Will Hobbs, IUMA

  3. #3
    Exclusive Lifetime Member
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    Re: You downgraded my account without reason

    I already issued TWO support tickets, never got an answer. One ticket was email: dnsucks at startseek.com, another one I forgot, something_else @startseek.com

    The previous two tickets wasabout that I can't post (at that time I thought, you banned me). When I found out, you downgraded my account, I posted here. Why ? Would you issue tickets on which you get no answers ? Would you ?
    Last edited by denny007; 03-04-2005 at 09:59 AM.
    I have PM disabled. You can email me: denny startseek com
    ThankYouDHL.com

  4. #4
    Administrator
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    Re: You downgraded my account without reason

    Quote Originally Posted by denny007
    I used to be platinum member. Than I found I can not post. Than I found, you downgraded me to the free "bronze" member. I upgraded again today to exclusive, but paid US$ 50 more than I was supposed to pay for this upgrade, So I request write to my account: 5000 DN$ for the different + 5000 DN$ for grievance and complications.
    Denny
    Hi denny007,

    I have funded your account with 5000 Dnf$.

    When did you submit your support tickets?
    All tickets were answered up until 5pm EST yesterday. If you submitted them after that time it will be answered today.

    Thank you
    Huseyin,

  5. #5
    Exclusive Lifetime Member
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    Re: You downgraded my account without reason

    I do not remember when I opened the ticket, is fixed now so never mind...
    I have PM disabled. You can email me: denny startseek com
    ThankYouDHL.com

  6. #6
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    Re: You downgraded my account without reason

    Hi,

    I found your tickets and here were the response times:

    1) Ticket: ECV-78774

    Last Update: 28 Feb 2005 04:24 PM
    Last Replier: Huseyin
    Created On: 28 Feb 2005 05:46 AM
    Status: Closed

    Ticket 2) LZG-56292

    Last Update: 03 Mar 2005 12:56 PM
    Last Replier: Huseyin
    Created On: 02 Mar 2005 11:42 PM
    Status: Closed

    In both tickets you referred to having a silver membership, not a platinum.

    Thank you
    Huseyin,

  7. #7
    Wild And Crazy Grrl
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    Re: You downgraded my account without reason

    thanks impactadmin for posting that ... handling the support tickets is a tough job and the extra communication you've put into this issue is appreciated.

    Vivvy
    "The Internet is like a gold-rush; the only people making money are those who sell the pans." Will Hobbs, IUMA

  8. #8
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    Re: You downgraded my account without reason

    Donate some of that over here

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