I'm a faithful NameCheap customer of many years and have spent thousands of dollars with them. Have never had any issues. Then this came along and it's being handled spectacularly badly.
I raised this issue in NameCheap's forums and the thread got deleted with no official response in spite of several other people having the exact same problem (Google cache has only got the first 2 posts, though).
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Topic title: How is this possible?
Quote:
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Originally Posted by Me Here's the story. I registered two domains, one a year or so ago and another, 3-4 years back. During the entirety of the time since they've been redirects to either DomainSponsor's parking program, my own sites, or in the case of one of the domains, it was at some point redirected to Last Measure briefly (a prank site, the "I'm looking at gay porno!" one).
Today I receive this e-mail from support@namecheaphosting.com: Quote: |
Originally Posted by Email Hello,
We have received complaints that your domain(s) mentioned below are linked to in spam messages and spamhaus complaint. It is important that you reply to this ticket within the next 12 hours with your information or we may need to disable the use of our free DNS services for this domain. We would strongly recommend that you use your own hosting servers and dns services if you intend to send bulk email to your customers as they may be falsely reported as spam.
[...].com
[...].com
Spamhaus link : http://www.spamhaus.org/sbl/sbl.lasso?query=SBL74432
When using purchased mailing lists, we recommend that you use double opt-in lists http://www.spamcop.net/reported.shtml. Again, we recommend that you use your own hosting/ dns if you intend to send bulk email of any sort for those domains. Hope you understand.
Thanks,
NameCheap.com Support | (redacted the domains because I don't want to put my NameCheap log-in name to domains publicly)
Here's the even stranger part. I have never used NameCheap Hosting, and the domains do not resolve to the IP the SpamHaus list says they resolve to. Also, I have never sent mailing lists of any kind, much less unsolicited ones.
So what's going on, and have anybody else received this?
I don't care too much about these two domains in question but if domains can be disabled over an error or over somebody else's actions not in any way related to the domains or their owner, then that's worrying. |
My 2nd and last post to the thread detailed how the NameCheap support confirmed that they had received my response to the e-mail, and that they would "investigate." Then I received an e-mail saying the ticket/issue had now closed because they had not received an e-mail from me (which they did and confirmed), after which they started the routine all over again.
This is frustrating on so many levels, first, why do I deserve this underhanded treatment after being a good customer and always giving them the very best recommendation? Second, how can something like this happen when it's completely baseless, I've never bulked e-mails of any kind whatsoever. Is NameCheap overreacting on something SpamHaus just consider a report, or is SpamHaus actually lying about people? Lastly, transferring out all those domains is going to be a pain.