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Originally Posted by carlton  His password allowed access to YOUR account (where the name was residing)? His password should be completely irrelevant to the domain name (post transfer) or your account ... or else I read this an enom technical blunder.
Whatever the case, enom should be eager to help. They should offer suggestions and look into the theft. My regard for enom has been low since 2002 and I've casually observed other people's experiences dealing with them. Some domainers like them and some have had problems.
I'd definitely like to know the outcome. Will enom support their customer in matters of theft/fraud or look the other way? |
Exactly. It's an eNom system problem. I've been trying to get this resolved for nearly 2 months (by using their support ticket system). Quite frankly, their responses have been dilatory. Finally, yesterday, they all but admitted the domain had been stolen (told me how they did it), but still refuse to issue a TDRP to recover the domain because the transfer was consistent with ICANN's transfer guidelines. It's ridiculous. They compromise my domain, it gets stolen, and they wash their hands.