Yups..the $ 199 is basic..however..I would personally suggest looking at the higher slabs they offer..In case this is something serious for you then the Base Slab wont help you be very competitive..
And Yeah..their livechat and responses seem to be getting much better finally
they were actually telling me their plans of getting technical support on livechat 24*7 as well..now that's something I wanna see..makes it much better than raising those irritating support requests..