I can't understand why you haven't heard from them. I've never had this problem.
My emails have always been answered within the day I sent them, usually much sooner, especially if you already have an account.
Are you using a free email address for the account. Maybe that's a problem.
Try calling Mike at his phone number, he's always answered it himself when I called during regular hours, 716-880-0487.
Or try Mark Carter at 509-465-9613,
markc@dotz.info. Mark may be in the office a little more than Mike is at times.
Payments are on time. They send e-checks by paypal, so there is only a $5 charge no matter what amount of the check, rather than the higher percent takeout when sent the usual way paypal offers, so that is very nice.
You can get a direct wire payment also if you want.
They do 45 days on the payment, so you would get your first check in the middle of September. It may be a little longer just at first than other ppc companies, but other services do have a similar payment plan. Once your first payment comes, it is every 30 days of course after that.
I received June's payment on August 12th.