DNForum - Domain Sales, Domain Forum, Domain Appraisals, Domain Registrars - View Single Post - Shameful management and service at NameJet

**neonoceans** · 05-15-2008, 11:51 AM

Is there anyone from Namejet on these forums?? I have a question that support cannot answer regarding Billing. There's no way to process a credit card manually- it's all automated and done as namejet says "every 8 hours or so" The flaw with this is that if you miss a certain billing deadline you lose the domain and get billed $10 punitive and lose rights to rebid.
The Banks will often decline a repeated request for payment from Namejet (merchant name- Domain Name registration) if a credit card has reached its limit and awaits top-up and when topped up, the banks will still reject Namejet billing because they suspect fraud. The only way to change this is to have some form of manual purchase mechanism on Namejet where cc details can be rentered or an instant transaction enabled instead of waiting for the Namejet billing bot.

Generally, my experience with Namejet has been positive. But when it comes to support.... erm...no comment.

05-15-2008, 11:51 AM	#22 (permalink)
neonoceans Platinum Lifetime Member Name: Peter Last Online: 08-09-2008 09:46 AM iTrader: (3) Join Date: Feb 2008 Posts: 98 DNF$: 2,515 Location: South Africa Country:	Is there anyone from Namejet on these forums?? I have a question that support cannot answer regarding Billing. There's no way to process a credit card manually- it's all automated and done as namejet says "every 8 hours or so" The flaw with this is that if you miss a certain billing deadline you lose the domain and get billed $10 punitive and lose rights to rebid. The Banks will often decline a repeated request for payment from Namejet (merchant name- Domain Name registration) if a credit card has reached its limit and awaits top-up and when topped up, the banks will still reject Namejet billing because they suspect fraud. The only way to change this is to have some form of manual purchase mechanism on Namejet where cc details can be rentered or an instant transaction enabled instead of waiting for the Namejet billing bot. Generally, my experience with Namejet has been positive. But when it comes to support.... erm...no comment. __________________ CISSI.com PM me. Last edited by neonoceans; 05-15-2008 at 12:01 PM.