First of all I can't believe dnf member Mawali is not banned yet for his scamming..
Update your support ticket with directi as they are taking this serious :
Quote:
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If the Reseller fails to assist you or does not respond to us within the above time frame with the details as to how he has assisted you with your request; we shall take it further by providing you means to manage your domain names on receipt of appropriate documents.
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jim