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Old 04-25-2008, 05:51 AM   #3 (permalink)
Lord Brar
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Quote:
Originally Posted by Carphone View Post
Hi All,

I am in desperate need of some professional and impartial help.

I was recently contacted by my current host as they felt my site was too busy for a shared server. they advised i was slowing down other peoples website. They recommended i move to one of their VPS packages or take my business else where. This surprised me as i have not updated my site in over 12 months and its less popular now than it has ever been.

My site consumes about 2GB of bandwidth per day with approx 2000 visitors a day.

Even though their prices seemed high, for convience sake i opted to move to their value VPS - see the VPS package I moved onto here
http://www.supanames.co.uk/virtual-p...rs/linux/value

Immediately after moving to this VPS i noticed my site was incredibly slow. To the point it would not load at all. On looking in my Virtuozzo Control Panel i noticed the system usage had increased to 98% and was in the "black zone". restarting the VPS temporarily fixes the problem but it is only a matter of time before it slips back into the black zone again. See pic below:




System usuage capacity usually sits at 60 - 65% for a while and then slowly increases to black zone 98%. Is 60 - 65% normal for quiet times?

On chasing this with my host they decided my forum database may be the cause. I disabled my forum but still the black zone problem kept on occuring. (forum has been disabled for 48 hrs now)

After numerous emails to them i have just recieved the follwing back:

Thank you for your patience.

Our engineers have looked into this and have underestimated the popularity of your website. Unforunately our VPS Value only supports 166 connections at one time and your website is maxing this. Our VPS Mid and VPS Premier both offer up to 500 connections simutanously and offer more memory. We recommend that you upgrade to our VPS Mid and we will refund you the cost of the time left for your VPS Value.


The mid package there are talking of is here:
http://www.supanames.co.uk/signup/vpsmid

Now the value VPS i have just moved to was £211 for 1 year which i have already paid. The package they are suggesting i move to is another £211 ontop. So that would be a total of £422 !!

My site is little more than a hobby - which i have not updated in over 1 year. I do plan to revamp it soon so this is why i would like the hosting issues resolved. But does 2GB a day and 2000 vistors really need a £400 hosting soloution.

So my question to you all is, should i upgrade to their mid package and hope that is it (even if does seem like crazy overkill). Or can anyone else recommend a shared or VPS package that would be happy to accomadate my traffic. Or are their any other soloutions i havent though of.

Ideally i would like to stay with a UK host - as I have heard rumors this may help y google uk rankings. (google really like like my site already for some reason)


My site for anyone that is interested is www.unlockme.co.uk (you will see it is very basic - does not use ay databases to run)

Any help much appreciated.

Many Thanks

Dan
Doh! You should never pay upfront for this very specific reason (and next time you plan to choose ANY host, be sure to read the article in my signature).

What you can do right now is to stick to it that they refund you the money so that you can look at other options or chargeback if you can. Tell them you will not tolerate their incompetent engineers underestimating things and you having to pay more for it.

I strongly recommend that you look into PowerVPS. They absolutely rock!
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