Hi Tony,
This is on behalf of ResellerClub!
At the outset, there are NO excuses for not replying on chat or not being there when our Reseller has an issue. Being a major player in the Web Services Industry, we take great pride in the fact that our primary focus (apart from providing you with extremely competitive prices of course) has always been to provide you with efficient support.
The reason why a sales representative might not have replied on chat that particular day (we received this complaint from a couple of other Resellers too) is because we were upgrading our Live Chat software. The upgradation took a little more time than expected, and hence you faced a certain issue.
For any issues that you may have, please drop in a line at
sales@resellerclub.com. In any case, your Account Manager is writing in to your personal email address as I type.
We regret the inconvenience caused, and thank you for Reselling through us.
Team ResellerClub