| 2 gajgops
I would agree with you if
(1) i had received a timely response to my cancellation email,
(2) if the site had included the cancellation option on th day this man claims was a "grace period" (it didn't).
93) if i had heard of a refund or seen one before the 'for the record" antagonistic reponse, and
(4) seen how far this "head of customer service" was willing to go afowl of professional courtesy. if he was in the right right he would have no reason to do that, professionally speaking?
i think people need to be headed off about rubberchickencards.com
i don't see ANYTHING in this response that indicates a professionall accountable company is at the helm. People need to know that, so that like me they can Google and find red flags about companies with legitimateyl underserved customers.
Not only did this guy lie about a refund (which i never heard of or saw any record of in my online account), but he used stall tactis which tells me the site is rigged NOT to allow people to be able to cancel. By the time you've read the instructions how to find the cancel button, you realize it isn't there. Then you realize it's time to send an email. That doesn't get a response. Wanna bet how many times the phone rings with no answer?
This is classic aol/hosting company we want to rig a phone call with an upsell to change your mind we won't take no for an answer tactics. people need to know. |