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**jberryhill** · 03-06-2008, 10:53 AM

Good points all, Restecpa.

One can venture any number of guesses as to why any particular NSI support rep might say or do anything.

Sometimes I believe they have a support manual, which they open at any random page and follow the instructions printed on it.

I receive so many emails that include the line: "I called NSI and they said..."

These emails which include "NSI said..." will often conclude with the most bizarre of recommendations or actions taken by NSI.

Dealing consistently with several million customers is not always simple or accurate.

03-06-2008, 10:53 AM	#70 (permalink)
jberryhill Philadelphia Lawyer Last Online: Yesterday 03:36 PM iTrader: (1) Join Date: Oct 2002 Posts: 2,392 DNF$: 3,339	Good points all, Restecpa. One can venture any number of guesses as to why any particular NSI support rep might say or do anything. Sometimes I believe they have a support manual, which they open at any random page and follow the instructions printed on it. I receive so many emails that include the line: "I called NSI and they said..." These emails which include "NSI said..." will often conclude with the most bizarre of recommendations or actions taken by NSI. Dealing consistently with several million customers is not always simple or accurate. __________________ John Berryhill Ph.d., esq. John-AT-johnberryhill.com Please do not send private messages via dnforum.com, email me directly.