True, with all the outsourcing and clueless students often answering the phones and emails in the IT industry, one can never be careful enough.
However, we might also have to consider the possibility that the temporary locked status indeed was just another form of theft prevention, which is offered by most other registrars as well and that they indeed did not have any prior knowledge about the domain being stolen, hence they said it isn't. They obviously should be more careful in their statements, after all just because they might not know something has been stolen, it doesn't necessarily mean it hasn't been. All they should've said is that the status itself does not mean the domain has been stolen (and that they obviously have no knowledge of it being stolen, if that was the case), but they had no place assuring him that it wasn't actually stolen at the time, since they couldn't have known that for sure. Either way, this is a mess... whether Netsol should carry any legal consequences or not I really have no idea (company should however be held liable for their employees actions, right?), so I'll take Johns word for it, but it still feels sickening that things like that can happen, with no consequences to the big guys, just because of a well written TOS.
On the other note: For the last 6+ years I've been hearing nothing but bad things about NSI, and I mean NOTHING BUT BAD THINGS. So why there are still so many people with them is beyond me... I'm talking about those several millions of customers mentioned by John. Are people outside this industry really that clueless?
