Hi chaps!
I note the comments above re 123-reg.
I use them for mine and my clients domain names. They went through a really sticky patch recently (from early 2007) when they moved their business "dahn Saarf" (down South for those non-Southern Englanders) and made all their existing staff redundant as far as I can tell.
This led to a lack of staff motivation, shall we say! Support during this time was non-existent - no reply to emails and they didn't even bother to pick up their phone on the support line - which as correctly identified above used to be a massive 50p per minute. I decided to hang tight and see whether things improved after the move...
AND I have to say since September of this year, (since the move in other words) they have pulled their socks up and are back to being as good as they ever were - in fact, better - spanky new support site, telephone support now 10p per minute and 24 hour response times on any email queries I've sent to them. OK, so their support staff may not always know 100% what they are talking about - but I have found this of every single registrar I have ever had the misfortune to deal with (don't get me started on Network ?$*$?* Solutions for example!).
But bottom line - if you are in the business you need to know the way the system works for yourself and not rely on registrar support staff - they've always been fine if you tell them what they are meant to be doing - and this is only necessary with about 1% of the queries I've had to throw at them.
So my two cents - best value registrar I''ve found, very user friendly, no charge to transfer away - which always makes me feel better about any registrar! - and I'd recommend 'em to anyone. And hey, if you don't like them - like I say, no charge to transfer away and an easy transfer out process.
